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Tag : pierre boettner

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You Want to Enhance the Guest Experience - So How Do You Know What’s Wrong With It

June 19, 2018

By Pierre Boettner, CEO, hospitalityPulse Enhancing the guest experience seems to be on every hotel executive’s mind these days. There isn’t a...

What’s Hot at HITEC This Year

May 31, 2018

Pierre Boettner CEO and Founder hospitalityPulse The hospitality industry is constantly on the cusp of progressive, guest-centric reform — but...

The Hotel Technology Ecosystem - What Does the Future Hold?

May 24, 2018

By Pierre Boettner Often described as antiquated, hotel technology has advanced at a much slower pace when compared to other industries. However, as we...

How to Win at the Hotel Technology Innovation Game Through Symbiotic Partnerships

April 30, 2018

By Pierre Boettner When it comes to hospitality technology, finding symbiotic technology partnerships for your product can be an advantageous way for...

There’s Hidden Money in Your Operation - and It Is Affecting Your Guest’s Satisfaction Too!

February 15, 2018

By Pierre Boettner CEO and Founder hospitalityPulse I remember when I started my career in the early 90’s. As the Sales & Marketing Manager for...

Who Cares If You’re Losing a Little Money Here & There?

December 18, 2017

By Pierre Boettner What hotel owner or GM could be blamed for sleeping a little more soundly after seeing a chart like this? Hotels are at the top of the...

The Unfinished Business of Revenue Management:  Investment Abandoned

November 28, 2017

Pierre Boettner CEO and Founder hospitalityPulse Hotel revenue management is on the verge of something of a second renaissance; the field is propelling itself...

The Incredible Shrinking Front Desk – An Opportunity to Manage Differently

November 21, 2017

By Pierre Boettner The front desk was once the epicenter of the hotel, where guests did so much more than check in and check out. It was the place where...

Can The Front Desk Really Be Measured?

November 8, 2017

By Pierre Boettner Anyone who's gone to business school has heard the adage, "What gets measured gets managed." If something isn't...

The Simplest Solution to Traveler Anxiety

October 27, 2017

By Pierre Boettner Skift has coined a new term: permanxiety. "The near constant state of anxiety that exists now around the world." I don't love...

Direct Booking Woes? Let Guests Buy Room Attributes!

September 28, 2017

By Pierre Boettner, Founder and CEO, hospitalityPulse It should come as no surprise that guests want to pick their rooms. According to a Hilton survey, 84%...

Why Selling All Rooms by Feature Works

September 19, 2017

By Pierre Boettner, Founder and CEO, hospitalityPulse Distribution has become the core focus for hotels, and I’m not crazy enough to think this will...

If You Don’t Give Guests What They Want They’ll Go Elsewhere

September 11, 2017

How Hoteliers Can Increase Revenue & Satisfaction by Giving Guests What They Want When They Want It By Pierre Boettner The hotel shopping model is...

The Abandoned Booking Epidemic: What Guests Want in a Hotel Online Booking Experience

August 10, 2017

By Pierre Boettner Founder and CEO, hospitalityPulse Whether you book via an online travel agency such as Expedia or you book directly with the hotel, the...

Disrupting the Booking Process

June 1, 2017

By  Pierre Boettner I loathe the word disruption for all of its overuse, but unfortunately, it is the only term that comes to mind when I think of...

Selling Room Features is the Future

May 4, 2017

By Pierre Boettner It's hard to imagine a time before shopping carts, but it really wasn't that long ago. Sylvan Goldman, who owned a number of...

Game Theory and Managing Change In Hotels

April 11, 2017

by Pierre Boettner Perhaps it was the surreal location that inspired it, but last week as we introduced pulseLink at the Atlantis resort in Dubai, I had...

Making the Impossible Possible: The Magic of Hotel Room Allocation & Distribution Technology

March 8, 2017

By Pierre Boettner The average nightly rate for a hotel room in Nashville last year was $261. In Boston, the average was $257.[1] For the average four-night...

How to Destroy Your Guest’s Expectations

February 14, 2017

Start By Giving Them the Wrong Room By Pierre Boettner The hotel industry thinks it has this issue figured out—the one of room assignments, that is. I...

10 Reasons Why Adding Room-Allocation Software will Improve Operations and Cut Costs in 2017

November 7, 2016

hospitalityPulse sheds light on the hidden financial impact of room assignment and check-in operations [Santa Cruz, Calif. – November 7, 2016] –...

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