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Tag : ktn

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What Hotels Can Learn From Delta Airlines About Personalized Guest Engagement

May 3, 2019

By Doug Kennedy My career as a hotel industry trainer and conference speaker keeps me on the road nearly every week, so I try to take advantage of every...

“Heart Failure”: The Leading Cause of Bad Reviews

March 20, 2019

By Doug Kennedy When you read a cross-section of negative comments from online reviews and guest surveys, it’s easy to recognize a common theme across...

5 Easy Ways to Reduce Turnover at the Front Desk

February 11, 2019

By Cathy Cook With one of my main roles at KTN being to conduct front desk hospitality training worldwide, one issue that always seems to surface is turnover...

Limited and Select Service Hotels: 5 Ways Your Front Desk Staff Can Increase Direct Bookings and Cut Distribution Costs

January 15, 2019

By Doug Kennedy Like all segments of the hotel industry, limited and select service hotels are seeing distribution costs eating away at top-line profits. Of...

Doug Kennedy Announces Updates to Program for Front Desk Staff to Become “Certified in the Heart of Hospitality”

December 18, 2018

Doug Kennedy, who is the President of Kennedy Training Network, Inc., (KTN) says “Now more than ever, your guests’ experience at the front desk...

Train Your Front Desk Team on the “5 Pillars of Hospitality Excellence”

September 17, 2018

By Doug Kennedy When a guest enters your lobby, chances are they are about to have their first human interaction with your hotel’s individual...

What’s Wrong With Your Hotel Website? Ask Your Call Center Team

August 29, 2018

By Doug Kennedy, KTN and Dave Spector, Tambourine Hotel and resort marketers have a powerful secret weapon, which in many cases is grossly underutilized:...

KTN Announces an Innovative New Front Desk Hospitality Certification Program

August 27, 2018

Now Front Desk Agents Can Become "Certified in the Heart of Hospitality" Florida, USA – August 27, 2018 – Kennedy Training Network Inc....

Hospitality Requires Stepping Into “Character” Like an Actor on a Stage

April 23, 2018

By Cathy Cook In the hotel industry we all know how important it is to deliver hospitality, which is the key to a positive guest stay. Otherwise we are simply...

Want To Hear What Your Reservations Agents Are Saying Right Now To Callers?

April 5, 2018

For a limited time, Kennedy Training Network (KTN) is offering a complimentary round of reservations mystery shopping reports for all new prospective...

Kennedy Training Network Helps Bartell Hotels’ Private Call Center Improve Direct Bookings

May 23, 2016

Call Conversions, ADR and Direct Booking Revenues All Increase After Implementation of KTN’s Training Hollywood, Florida – May 23, 2016 –...

Kennedy Training Network Announces Advanced Level Reservations Sales Training

April 7, 2016

New Program Helps Reservations and Front Desk Agents Overcome Objections and Maximize Rates Hollywood, Florida - April 7, 2016 - KTN announced today the...

Kennedy Training Network Announces Its First eLearning Course on New LearnerNation Platform

October 6, 2015

Hollywood, Florida – October 6, 2015 – KTN announced today a marketing alliance partnership with LearnerNation, a performance management system...

Kennedy Training Network Announces Alliance With TRACK Pulse Call And Lead Tracking System

July 21, 2015

KTN To help promote new system for tracking incoming reservations calls and enabling pro-active lead management follow-up. Hollywood, Florida - July 21, 2015 -...

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