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Profiting From Prearrival
March 20, 2019
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com)
Every hotelier knows that tech-enabled personalization is crucial to the future success of one’s...
Getting Personal in the Age of Technology
December 11, 2018
More than ever, hotel guests want personalized experiences when they travel. But in this age of super technology, the idea of a “personalized...
3 Things the Hospitality Industry Can Learn From Google
October 31, 2018
In 2018, digital travel sales are expected to reach $198 billion, with more than 140 million adults researching a trip online. As global travel increases,...
Voice of the Guest: How Data Informs the Hotel Guest Experience
July 12, 2018
By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs
What makes an exceptional guest experience?
This is the question hoteliers find...
Cendyn Releases eNgage Application for Delivering Real-Time Guest Intelligence and Recommendations to Hotel Associates
June 19, 2018
Advanced version unveiled at HITEC Houston empowers your front-line staff to make every guest feel like a VIP with personalized customer service and tailored...