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Skill Sets Required to Manage the Hotel’s (Digital) Customer Touchpoints: Collaboration Necessary
November 27, 2018
By Leora Lanz, Kimberly Kibler
The Increasing Number of Hotel's Customer Touchpoints: The customer's booking and digital connection journey...
Providing a Positive Experience Across the Entire Guest Journey
July 25, 2018
By Robert Reitknecht
Twenty percent of hotel guests say their customer experience (CX) expectations are higher than they were two years ago. So, what’s...
These Major Trends Are Changing the Hospitality Industry, as You Know It
April 18, 2017
By Jos Schaap, CEO, and Founder, StayNTouch
In the hospitality industry, the only thing that’s constant is change. It’s clear you can’t talk...