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Tag : guest journey

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Skill Sets Required to Manage the Hotel’s (Digital) Customer Touchpoints: Collaboration Necessary

November 27, 2018

By Leora Lanz, Kimberly Kibler The Increasing Number of Hotel's Customer Touchpoints: The customer's booking and digital connection journey...

Providing a Positive Experience Across the Entire Guest Journey

July 25, 2018

By Robert Reitknecht Twenty percent of hotel guests say their customer experience (CX) expectations are higher than they were two years ago. So, what’s...

These Major Trends Are Changing the Hospitality Industry, as You Know It

April 18, 2017

By Jos Schaap, CEO, and Founder, StayNTouch In the hospitality industry, the only thing that’s constant is change. It’s clear you can’t talk...

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