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Tag : guest experience

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When Customers Speak To Us, Are We Listening?

April 17, 2019

By Gary Hernbroth I firmly believe that we can learn a lot from our failures and setbacks – IF we pay attention. In fact, I recently spoke on this very...

Booking Engine Personalization to Adapt to the Experience Economy

April 10, 2019

By Larry Mogelonsky, MBA, P. Eng. ( So much talk is made nowadays about the experience economy and how this affects the personalization of...

Why Hoteliers in the US Love Hotelogix

April 10, 2019

The true test (and victory) for any software, in this day and age of rapid tech advancements, is when the users come forward to share their success stories...

GlobalReach Technology Hotspot 2.0 Wi-Fi Delivers New Guest Communications, Location-Based Engagement & Monetization Capabilities to Hotels

April 8, 2019

HT-NEXT, New Orleans, April 8 2019 - GlobalReach Technology has added new guest Wi-Fi features to its Hotspot 2.0 solution, giving hospitality brands the...

Meet the Bleisure Demand With Meeting Experiences

April 3, 2019

By Larry Mogelonsky, MBA, P. Eng. ( A clever portmanteau between business and leisure, hybrid travel is now mainstream, so much so that it...

Hotelogix and RepUp to Host Webinar on Hotel Reputation Management

March 27, 2019

Bangalore, DD/March/2019: Hotelogix, a leader in cloud-based Property Management Systems has announced that it will host a webinar on hotel reputation...

Hermitage Hotel Becomes the First Hotel in Nashville to Offer Wine by the Glass With Plum

March 26, 2019

Award-Winning Luxury Hotel to Bring Innovative Wine-On-Demand Technology Plum to their Suites, Restaurant, and Bar Nashville, Tennessee (March 26, 2019) -...

One Simple Word to Overcome These 6 Hotel Operational Bottlenecks

March 25, 2019

Hospitality professionals are often under immense pressure when it comes to standing their ground and saying ‘no’. For some reason, the industry...

Guest Experience vs. Guest Engagement: Which Matters Most?

March 21, 2019

By David Millili Imagine this: You begin planning a trip to New Mexico. You ask a friend who lives there where to stay in Santa Fe. The same day you...

5 Unique Experiences Hotels Can Use to Attract Guests

March 20, 2019

By: Kerryn Gower We’ve all been there. You finally wake up from the dreaming phase of the travel planning journey and pick on a destination to visit....

“We Love ALICE Because It’s a One-Stop Shop”

March 19, 2019

ALICE has helped eliminate teething pains for the recently-opened EXchange Hotel Vancouver by introducing seamless internal communication for staff and a...

Humans and AI: How to Improve Guest Services in a New Collaborative Way

March 14, 2019

By Raj Singh It's commonly known that assembly line workers often experience burnout from the repetitive, mind-numbing nature of their jobs. In their...

What the Nudge (Marketing)?!?

March 7, 2019

by Sherif Mamdouh Influence without constraint, and to do good. This is the ethos of Nudge theory. This "helping hand" theory claims to be able to...

Different Travelers Want Different Things - So How Do You Know What Hotel Technology You Need?

March 5, 2019

By David Millili, CEO of Runtriz Many retail brands embrace generational marketing these days, breaking down their demographics and online/social media...

Adventure Tourism: Catering to the Thrill-Seeker Traveler

March 1, 2019

March 1, 2019 - Through the ages, mankind has been pushing the limits of exploration: we have conquered lands, we have discovered the wonders of our planet...

Building Better Customer Satisfaction in a World of Technology

February 28, 2019

by Elizabeth Martyn and Christopher Anderson As the hospitality and service industry makes greater use of computer applications and virtual technology,...

What Hotels Can Learn About the Guest Experience From Starbucks

February 27, 2019

By Larry Mogelonsky, MBA, P. Eng. ( Starbucks has thousands of outlets. Nowadays if you find yourself in nearly a major city center...

Shaking Up Your Marketing Strategy: How Millennials Are Shaping the Way Hotels Operate

February 25, 2019

By Lauren Hall, Founder & CEO, iVvy As a hotelier, the process of (effectively) marketing to millennials might have initially presented itself as a rather...

Don’t Neglect the Bottom Line: Why Amenities Matter to Your Guests

February 21, 2019

By Adam Hoydysh, Vice President of Hotel Sales at Plum When it comes to curating an exceptional guest experience from top to bottom, pre-stay to post-stay,...

The Great Connector: The Hotel Mobile App

February 21, 2019

By David Millili, CEO of Runtriz The era of engagement.  The digital age. Social media revolution. A lot of terms describe the time we’re living...

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