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Tag : guest experience

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How Marijuana Legalization Impacts Hotels

October 10, 2018

By Larry Mogelonsky, MBA, P. Eng. ( With national legalization of marijuana in Canada coming into effect on October 17, 2018, it raises...

Hospitality Is the Ultimate Cachet - Images Planted, Dreams Launched!

October 8, 2018

By John Hendrie The marketplace is bustling with experiences for consumers to consider.  It hurts your head!  However, Colleagues, we’ve...

Creepy Stairwells, Ghastly Garages and Eerie Elevators-Neglected Nightmares

October 2, 2018

By Roberta Nedry Dark, dismal and dirty stairwells. Parking garages that are Gross! Elevators that are extremely eerie! Well, it is almost Halloween, so...

Cannabis & The Hospitality Industry

October 1, 2018

As more states ease laws on cannabis usage, hotels are finding new ways to incorporate the drug into their product offering, either catering to new...

McCarren Hotel & Pool Debuts OpenKey’s Mobile Key Access

September 27, 2018

Innovative technology delivers convenience that today’s travelers expect DALLAS, TEXAS (September 27, 2018) – McCarren Hotel & Pool, one of...

Takeaways From the 2018 Guest Experience Assessment Report: Better Alignment of Tech & Value for Guests

September 25, 2018

By Jos Schaap CEO and Founder - StayNTouch The relationship between hospitality and technology is ever-evolving as the demands of the modern guest continue to...

Why Asset Managers and Owners Should View Hotel Maintenance as a Revenue Opportunity

September 24, 2018

By Mike Benjamin Hotel Preventive Maintenance (PM) has long been viewed as a necessary hotel engineering function and best practice. Most owners assume...

What Four Things Impact First Impressions?

September 20, 2018

By Katie Scheer First impressions are paramount since they are highly accurate; how you are instantly evaluated can make or break your success. And you have...

It’s Budget Season… Are You Ready?

September 17, 2018

“As the summer winds down and the 2019 budget season ramps up, hoteliers need to bring technology to the forefront of their capital plans.”...

Q&A With Andrew Cohan, MAI, Managing Director Horwath HTL Miami

September 13, 2018

Hotel Online recently requested a Q&A with Andrew Cohan, MAI, Managing Director of the Miami office of Horwath HTL on his views of the hotel industry....

How Hotels Can Leverage the Psychology of Impulse Buying to Capture More Revenue and Enhance the Guest Stay

September 12, 2018

By Jos Schaap CEO and Founder - StayNTouch Let’s consider a scenario. You’re out shopping for a few household items at a local Target or Costco,...

Is Your Hotel Taking Advantage of All Guest Touchpoints? Here Are 4 to Consider

September 11, 2018

By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs Success in the hospitality industry is largely defined by a hotel’s ability to...

Are Hotel Front Desks a Thing of the Past?

September 10, 2018

By Dean Minett De-cluttering is a big business. Successful books like The Life Changing Magic of Tidying Up by Marie Kondo demonstrate the world’s...

Renovating Your Commercial Property? Don’t Forget the Parking Lot!

August 29, 2018

PLAINFIELD, IL, AUGUST 29, 2018 -- Whether you run a retail mall, office building or a hotel franchise, parking lots greet your guests before you do. They are...

StayNTouch CEO Jos Schaap Shares His Vision for the Future of Hotel Technology

August 29, 2018

There is no shortage of great ideas — rather, the bigger challenge can be found in bringing those great ideas to fruition and envisioning the ways in...

DigiValet Powers In-Room Technology at the Newly Opened Loews/Universal Aventura Hotel

August 29, 2018

A Unique Experience for Guests ; Unparalleled Benefits for Owners, Operators  New York (August 29, 2018) — DigiValet, the company that is...

Newly Released 2018 Guest Experience Assessment Provides Valuable Insights to Hoteliers on Guest Engagement

August 29, 2018

StayNTouch, Travel Tripper, and TrustYou examine trends in guest experience in their new report, “The Complete Guest Experience: How Does Your Hotel...

What’s So Great About Wellness Hotels?

August 28, 2018

By Tucker Johnson When the first wellness-inspired ‘EVEN Hotel’ by IHG opened in 2014 I remember thinking, “It's not for me but...

Loyalty Begins With a Smile

August 22, 2018

How a trip to Budapest reignited my love of travel By Alan E. Young, CEO, Puzzle Partner Loyalty begins with a smile. It sounds simple enough however it can...

Enhancing the Guest Experience with Personalized Menus

August 22, 2018

By Larry Mogelonsky, MBA, P. Eng. ( A modern hotel must give its guests a personalized experience if it hopes to keep pace with traveler...

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