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Tag : guest experience

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Page 1 of 7 pages

How Art Can Grow Hotel Revenues

December 5, 2018

By Larry Mogelonsky, MBA, P. Eng. ( Using artwork to differentiate your property is hardly a task to put off for later as you can achieve...

Sabre Signs Technology Agreement with ALICE to Offer Rich Suite of Additional On-Site Hotel Operations Capabilities to its Sabre Hospitality Solutions

November 27, 2018

ALICE, the premier hospitality operations platform, today announced an enhanced technology agreement with Sabre, the leading technology provider to the global...

Volara - the Voice Hub for the Hotel Industry - Speaks Directly to Guest Privacy, Hotel Data Protection

November 27, 2018

8 critical questions to ask before choosing a voice technology partner New York — November 27, 2018 — Voice technology is disrupting hotel...

Are You Driving Positive and Profitable Guest Relationships?

November 14, 2018

By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs Welcome to the “Age of the Customer.” As we witness the ongoing rise of...

Over 1,000 Hotels Around The World Are Now Sharing Unique Local Experiences With Arrivedo’s Technology

November 5, 2018

Arrivedo celebrates the milestone just as it’s been selected as an innovator for this year’s Phocuswright Conference.   San Francisco, US...

How 5 Hotels Compete With OTAs by Showcasing Unique Local Experiences

October 25, 2018

By Nancy Huang Today’s travelers are no longer content with merely visiting a destination and have the same experience as everyone else. They...

Sense of Place Has a Human Side

October 24, 2018

By Larry Mogelonsky, MBA, P. Eng. ( Too often when we refer to the concept of a ‘sense of place’, our thoughts tend to drift...

The Top 25 Most Haunted Historic Hotels for 2018 From Historic Hotels of America

October 23, 2018

These “spirited” guests may have checked out, but never left these historic hotels WASHINGTON, D.C.—October 23, 2018 Historic Hotels of...

Ways To Improve Business Travelers’ Guest Experience

October 19, 2018

by Emilia Jaakkola The hospitality industry is constantly exposed to new demands from business travelers, particularly as tech-savvy Millennials have...

How Marijuana Legalization Impacts Hotels

October 10, 2018

By Larry Mogelonsky, MBA, P. Eng. ( With national legalization of marijuana in Canada coming into effect on October 17, 2018, it raises...

Hospitality Is the Ultimate Cachet - Images Planted, Dreams Launched!

October 8, 2018

By John Hendrie The marketplace is bustling with experiences for consumers to consider.  It hurts your head!  However, Colleagues, we’ve...

Creepy Stairwells, Ghastly Garages and Eerie Elevators-Neglected Nightmares

October 2, 2018

By Roberta Nedry Dark, dismal and dirty stairwells. Parking garages that are Gross! Elevators that are extremely eerie! Well, it is almost Halloween, so...

Cannabis & The Hospitality Industry

October 1, 2018

As more states ease laws on cannabis usage, hotels are finding new ways to incorporate the drug into their product offering, either catering to new...

McCarren Hotel & Pool Debuts OpenKey’s Mobile Key Access

September 27, 2018

Innovative technology delivers convenience that today’s travelers expect DALLAS, TEXAS (September 27, 2018) – McCarren Hotel & Pool, one of...

Takeaways From the 2018 Guest Experience Assessment Report: Better Alignment of Tech & Value for Guests

September 25, 2018

By Jos Schaap CEO and Founder - StayNTouch The relationship between hospitality and technology is ever-evolving as the demands of the modern guest continue to...

Why Asset Managers and Owners Should View Hotel Maintenance as a Revenue Opportunity

September 24, 2018

By Mike Benjamin Hotel Preventive Maintenance (PM) has long been viewed as a necessary hotel engineering function and best practice. Most owners assume...

What Four Things Impact First Impressions?

September 20, 2018

By Katie Scheer First impressions are paramount since they are highly accurate; how you are instantly evaluated can make or break your success. And you have...

It’s Budget Season… Are You Ready?

September 17, 2018

“As the summer winds down and the 2019 budget season ramps up, hoteliers need to bring technology to the forefront of their capital plans.”...

Q&A With Andrew Cohan, MAI, Managing Director Horwath HTL Miami

September 13, 2018

Hotel Online recently requested a Q&A with Andrew Cohan, MAI, Managing Director of the Miami office of Horwath HTL on his views of the hotel industry....

How Hotels Can Leverage the Psychology of Impulse Buying to Capture More Revenue and Enhance the Guest Stay

September 12, 2018

By Jos Schaap CEO and Founder - StayNTouch Let’s consider a scenario. You’re out shopping for a few household items at a local Target or Costco,...

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