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Tag : guest communication

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“We Love ALICE Because It’s a One-Stop Shop”

March 19, 2019

ALICE has helped eliminate teething pains for the recently-opened EXchange Hotel Vancouver by introducing seamless internal communication for staff and a...

Forbes Travel Guide Chooses ALICE as Their Official Staff Operations Technology for 2019

February 26, 2019

The hotel operations startup has held this distinction since Forbes Travel Guide began their endorsement program in 2017 ALICE, the hospitality...

Bahia Hotel & Beach House Takes Service and Operations From ‘Great to Excellent’

February 13, 2019

Adopting ALICE means that all staff and guest communication at Bahia Hotel and Beach House is now harmonized under one roof. Bahia Hotel and Beach House has...

Go Moment Wins 2019 HEDNA Innov8 With Smartconcierge Ivy®

February 5, 2019

Showcasing the power of AI to enhance and measure guest experiences, increased upservice revenues, and reduced staff disruptions, Go Moment goes home with the...

How Viceroy Los Cabos Creates an Immersive Guest Experience

February 5, 2019

ALICE is excited to share that the alliance with Viceroy Hotel Group continues to grow. Marking the fifth Viceroy property partnership, Viceroy Los Cabos is...

Smartconcierge Ivy® Selected for 2019 HEDNA’s Innov8 on Jan 30

January 24, 2019

Hoteliers will learn the power of AI to enhance guest experiences, increase upservice revenues, reduce staff disruptions and to quantify it all with Ivy SANTA...

ALICE Announces the Appointment of Alissa Hendel as Senior Vice President for Strategic Partnership and Brands

January 23, 2019

ALICE, the hospitality industry’s leading operations technology platform, is excited to announce  Alissa Hendel has joined the company as SVP for...

Track Hospitality Software Achieves PCI DSS Service Provider Level 1 Certification

January 8, 2019

(Minneapolis, Minn.) January 9, 2019 -- Track Hospitality Software (TRACK), a product of TravelNet Solutions and an industry leading provider of integrated...

Award-Winning Opus Hotel Selects Ivy Smartconcierge to Exceed Guest Expectations

December 6, 2018

Luxury lifestyle property partners with Go Moment’s game-changing AI-driven messaging platform to deliver frictionless services to guests while...

Runtriz and Glympse Join Forces to Offer Smart Shuttle Tracking for Hotels and Guests

December 6, 2018

Partnership delivers a seamless solution to help guests connect with their complimentary ride and keeps hotel staff informed LOS ANGELES, CA (December 6,...

Hotel Guest Experience Innovator Go Moment Celebrates Record-Breaking Year

November 27, 2018

Multiple year-over-year achievements racked-up by the AI-based solutions provider and its marquee hotel smartconcierge product, Ivy SANTA MONICA, CA (NOVEMBER...

Getting to the Core of It: What Plate Tectonics and Guest Engagement Have to Do With Each Other

November 19, 2018

By David Millili The hotel industry has talked ad nauseam about what guest engagement means, how it looks, what the methods should be. We know that...

Continuing the Post-Stay Relationship

September 19, 2018

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) How do you spur past guests to return to your property or, at the very least, interact with a member of...

ALICE and the Government of Puerto Rico Create the Ultimate Traveler’s Experience Platform: “My Puerto Rico” Redefines Hospitality and Elevates the Visitor’s Experience

August 22, 2018

My Puerto Rico Campaign Overview 3 min 32 sec video “My Puerto Rico” will revolutionize the local industry by becoming the first tourism...

Chief Concierge of The Jung Hotel and Residences, Claudette Breve, Believes Those in the Industry are Born to Serve

August 9, 2018

ALICE spoke with Chief Concierge of the Jung Hotel and Residences of the New Orleans Hotel Collection, Claudette Breve, about the impact of technology on the...

Eli Gerard Is ALICE’s Director of Sales for Mexico

August 6, 2018

ALICE, the hospitality industry's leading operations technology, celebrates Eli Gerard as Director of Sales for Mexico, overseeing hotel partners in Mexico...

Les Clefs d’Or Member, Laura Cunningham, Shares Her Thoughts on the Opportunities, Challenges, and the Future of the Concierge Industry

July 15, 2018

ALICE sat down with Les Clefs d'Or member and Chief Concierge of The Dewberry in Charleston, Laura Cunningham, to discuss the current opportunities and...

Hotel Internet Services Releases New BeyondTV Features to Enhance Guestroom Entertainment and Revenue Potential

June 18, 2018

CLEARWATER, Fla. — June 18, 2018 — Hotel Internet Services (HIS) has unveiled a series of new technology enhancements to its popular BeyondTV...

Routier Helps Hotels Provide Real-Time Solutions for Real-Time Issues So That They Don’t Become Permanent Problems

June 7, 2018

Innovative new technology empowers hotels to resolve issues quickly before guests share their complaints with the world New York, June 7, 2018 –...

Texting Guests Is About to Be a HUGE Legal Liability That Can Cost a Hotel 4% of Its Annual Revenue

May 4, 2018

By Einar Rosenberg Every GM knows the equation for implementing new hotel services. Benefit must be greater than the cost. In 2017, the most popular new...

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