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Bahia Hotel & Beach House Takes Service and Operations From ‘Great to Excellent’
February 13, 2019
Adopting ALICE means that all staff and guest communication at Bahia Hotel and Beach House is now harmonized under one roof.
Bahia Hotel and Beach House has...
Go Moment Wins 2019 HEDNA Innov8 With Smartconcierge Ivy®
February 5, 2019
Showcasing the power of AI to enhance and measure guest experiences, increased upservice revenues, and reduced staff disruptions, Go Moment goes home with the...
How Viceroy Los Cabos Creates an Immersive Guest Experience
ALICE is excited to share that the alliance with Viceroy Hotel Group continues to grow. Marking the fifth Viceroy property partnership, Viceroy Los Cabos is...
Smartconcierge Ivy® Selected for 2019 HEDNA’s Innov8 on Jan 30
January 24, 2019
Hoteliers will learn the power of AI to enhance guest experiences, increase upservice revenues, reduce staff disruptions and to quantify it all with Ivy
ALICE Announces the Appointment of Alissa Hendel as Senior Vice President for Strategic Partnership and Brands
January 23, 2019
ALICE, the hospitality industry’s leading operations technology platform, is excited to announce Alissa Hendel has joined the company as SVP for...
Track Hospitality Software Achieves PCI DSS Service Provider Level 1 Certification
January 8, 2019
(Minneapolis, Minn.) January 9, 2019 -- Track Hospitality Software (TRACK), a product of TravelNet Solutions and an industry leading provider of integrated...
Award-Winning Opus Hotel Selects Ivy Smartconcierge to Exceed Guest Expectations
December 6, 2018
Luxury lifestyle property partners with Go Moment’s game-changing AI-driven messaging platform to deliver frictionless services to guests while...
Runtriz and Glympse Join Forces to Offer Smart Shuttle Tracking for Hotels and Guests
Partnership delivers a seamless solution to help guests connect with their complimentary ride and keeps hotel staff informed
LOS ANGELES, CA (December 6,...
Hotel Guest Experience Innovator Go Moment Celebrates Record-Breaking Year
November 27, 2018
Multiple year-over-year achievements racked-up by the AI-based solutions provider and its marquee hotel smartconcierge product, Ivy
SANTA MONICA, CA (NOVEMBER...
Getting to the Core of It: What Plate Tectonics and Guest Engagement Have to Do With Each Other
November 19, 2018
By David Millili
The hotel industry has talked ad nauseam about what guest engagement means, how it looks, what the methods should be. We know that...
Continuing the Post-Stay Relationship
September 19, 2018
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com)
How do you spur past guests to return to your property or, at the very least, interact with a member of...
ALICE and the Government of Puerto Rico Create the Ultimate Traveler’s Experience Platform: “My Puerto Rico” Redefines Hospitality and Elevates the Visitor’s Experience
August 22, 2018
My Puerto Rico Campaign Overview
3 min 32 sec video
“My Puerto Rico” will revolutionize the local industry by becoming the first tourism...
Chief Concierge of The Jung Hotel and Residences, Claudette Breve, Believes Those in the Industry are Born to Serve
August 9, 2018
ALICE spoke with Chief Concierge of the Jung Hotel and Residences of the New Orleans Hotel Collection, Claudette Breve, about the impact of technology on the...
Eli Gerard Is ALICE’s Director of Sales for Mexico
August 6, 2018
ALICE, the hospitality industry's leading operations technology, celebrates Eli Gerard as Director of Sales for Mexico, overseeing hotel partners in Mexico...
Les Clefs d’Or Member, Laura Cunningham, Shares Her Thoughts on the Opportunities, Challenges, and the Future of the Concierge Industry
July 15, 2018
ALICE sat down with Les Clefs d'Or member and Chief Concierge of The Dewberry in Charleston, Laura Cunningham, to discuss the current opportunities and...
Hotel Internet Services Releases New BeyondTV Features to Enhance Guestroom Entertainment and Revenue Potential
June 18, 2018
CLEARWATER, Fla. — June 18, 2018 — Hotel Internet Services (HIS) has unveiled a series of new technology enhancements to its popular BeyondTV...
Routier Helps Hotels Provide Real-Time Solutions for Real-Time Issues So That They Don’t Become Permanent Problems
June 7, 2018
Innovative new technology empowers hotels to resolve issues quickly before guests share their complaints with the world
New York, June 7, 2018 –...
Texting Guests Is About to Be a HUGE Legal Liability That Can Cost a Hotel 4% of Its Annual Revenue
May 4, 2018
By Einar Rosenberg
Every GM knows the equation for implementing new hotel services. Benefit must be greater than the cost.
In 2017, the most popular new...
ALICE to Showcase Their Products and Speak About the Future of Connected Hotel Operations at Maestro User Conference
April 19, 2018
ALICE, the hospitality industry’s leading operations platform, will be showcasing its complete suite of hotel management and guest engagement products at...
ALICE Named a “2018 Best Place to Work in Hotel Tech”
February 13, 2018
ALICE is excited to share it has been named a ‘2018 Best Place to Work in Hotel Tech’ by HotelTechReport, for creating and maintaining a culture...