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At the Front Desk, Voice Inflection Can Change the Entire Meaning of What We Say
October 15, 2018
By Cathy Cook
It has often been said that as much as 80% of communication takes place non-verbally. It is certainly true that facial expressions...
5 Essential Things to Know About Your Customers, and How You Can Use Them
December 4, 2017
By Benjamin Habbel
They’re tech-savvy, experienced-focused and expect a certain level of personalization from booking to check-out. Here are...