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Tag : customer communication

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At the Front Desk, Voice Inflection Can Change the Entire Meaning of What We Say

October 15, 2018

By Cathy Cook  It has often been said that as much as 80% of communication takes place non-verbally.  It is certainly true that facial expressions...

5 Essential Things to Know About Your Customers, and How You Can Use Them

December 4, 2017

By Benjamin Habbel They’re tech-savvy, experienced-focused and expect a certain level of personalization from booking to check-out. Here are...

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