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Tag : concilio labs

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Is Your Hotel Taking Advantage of All Guest Touchpoints? Here Are 4 to Consider

September 11, 2018

By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs Success in the hospitality industry is largely defined by a hotel’s ability to...

Voice of the Guest: How Data Informs the Hotel Guest Experience

July 12, 2018

By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs What makes an exceptional guest experience? This is the question hoteliers find...

Concilio Labs and REBEL Travel Corporation Announce a Partnership Aimed at Enhancing the Utilization of Guest Personalization Technology

June 27, 2018

Washington, DC (June 27, 2018) – Concilio Labs, a leading provider in guest intelligence technology that unlocks powerful insights from hotel and guest...

3 Key Themes to Watch at HITEC 2018

June 12, 2018

By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs The elite of the hospitality industry is set to descend upon one of the most exciting...

Concilio Labs and The Rainmaker Group Announce New Technology Partnership

June 7, 2018

Washington, DC (June 7, 2018) – Concilio Labs and The Rainmaker Group today announced a new technology partnership to deliver more actionable and...

Hotel CRMs Are Ready for Innovation

May 31, 2018

Are strategic technology partnerships the secret sauce for new ideas, advancement and market leadership? By Terri Miller, Chief Executive Officer &...

How to Deliver Personalized Guest Experiences in the Age of GDPR and Data Privacy Concerns

May 17, 2018

By Terri Miller Hotels are faced with an interesting dilemma. We’re entering a time of hyper-personalization — guests show dominating preference...

Hotels Have a Growing Guest Loyalty Problem … and They May Not Even Know It

May 3, 2018

By Terri Miller “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of...

Using Predictive Guest Intelligence to Drive Guest Retention and Revenue

April 19, 2018

New e-book from Concilio Labs explores the power of actionable insights to anticipate guest needs, increase sales and optimize hotel business performance...

Why A Mobile App May Be Key to Designing a Better Guest Experience

April 5, 2018

By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs When was the last time you used an app? Today? An hour ago? A few minutes ago? For...

Interview: Concilio Labs CEO Terri Miller Talks About the Impact of GDPR on Hotels and Their Guests

March 15, 2018

Recognized as an industry expert on hospitality technology, eCommerce, and business intelligence, Terri Miller, CEO and co-founder of Concilio Labs, discusses...

Turn Data into Insights to Know What Your Guests Want, Creating Memorable Hotel Guest Experiences Along the Way

March 8, 2018

By Terri Miller, Chief Executive Officer & Co-Founder at Concilio Labs Last week, I had a revelation while I discussed peanut butter. I chatted with a...

Bringing Data to Life: How a Deeper Guest Understanding Drives Revenue

February 22, 2018

By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs Business today is all about choice — a surplus of choice. In this world of...

Use Data to Unlock Meaningful Guest Insights

February 8, 2018

By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs Today's hotelier is constantly bombarded with information. In the ongoing...

Your Hotel Has a Score or Ranking So Why Shouldn’t Your Guest?

January 25, 2018

By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs The hotel industry dramatically changed with the launch of TripAdvisor in 2000....

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