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Five Real Ways to Personalize the Guest Experience
July 2, 2018
In spite of the impressive growth of loyalty programs and the stacks of membership cards we all have in our wallets, travelers don’t want to be just a...
Does Your Hotel Stand Out?
May 31, 2018
Brand standards can make a hotel seem…well, standard. And with so many hotels flooding the market, it can be hard for travelers to tell one apart from...
Hotels Create Sense of Place With Local Design
May 1, 2018
Travelers want a real sense of place when they stay in a hotel, and designers are doing their part to make sure guests feel completely immersed in a...
Wellness – What’s Next for Hotels?
March 1, 2018
In the travel industry, wellness is more valuable than ever. People are living healthier lifestyles, and they don’t want to give that up when...
The Growing Value of Hotel Bars
February 2, 2018
The days of sad, lonely, hidden-away hotel bars are long gone. Today, hotels are turning their bars into community watering holes, encouraging locals and...
Guests and The Great Outdoors
December 6, 2017
A hotel’s rooftop used to be just that – a rooftop, and in terms of revenue, wasted space. Not any longer. Hotels are getting more creative and...
Building Customer Loyalty – How Easy Is It?
November 1, 2017
Here’s an exchange a traveler recently shared on Twitter, recounting a quick but memorable check-in experience at a major branded hotel:
It’s Not All About Millennials
October 4, 2017
Why is every hotel trying to attract millennials these days? They aren’t the only powerful demographic out there, and hotels shouldn’t necessarily...
Is Room Service Dead?
September 7, 2017
Not yet, but it seems to be on the way out. While plenty of hotels still offer traditional room service, guests’ tastes are evolving, and food and...
Four Vital Hotel Industry Trends to Watch
August 3, 2017
Hospitality is always changing, and it’s hard to know which trends have real staying power and those that will be obsolete in a few years. From opening a...
7 Tech Tips to Improve Your Guests’ Experience
June 5, 2017
With a seemingly endless and ever-changing array of technology available for hotels, how do you know what is worth your time and money? Fortunately, the wealth...
Difficult Guests? What You Can Learn From The United Airlines Fiasco
May 3, 2017
By now, you’ve probably (repeatedly) seen the video of a passenger on a United Airlines flight being dragged off the plane by airport security....