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Tag : alice concierge

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ALICE Named Forbes Travel Guide’s Official Staff Operations Technology Provider for 2018

February 21, 2018

With new hotel products and technologies emerging at a dizzying rate, hoteliers need a simple way to learn about the ones that can make meaningful improvements...

ALICE Voted Best Concierge Software in the 2018 HotelTechAwards

February 11, 2018

"ALICE makes awesome hotel software. The more you use ALICE, the more useful it is.” Feb 12, 2018 -- Concierges from across the country and around...

How This Newly-Opened New York Boutique Creates Relationships With Guests Before They Even Arrive On Property

August 7, 2017

New York, NY -- Newly opened Life Hotel has selected ALICE’s guest text messaging and staff technology to facilitate guest communication and power staff...

Concierge Technology Replaces a Shared Outlook Calendar at this Award-Winning Colorado Resort

July 17, 2017

Gateway Canyons Resort & Spa selects ALICE’s concierge software to help its concierge team organize its extensive roster of on-property activities...

Transitioning Operations From Analog To Digital Has Been “Beyond Successful,” Says Clearwater General Manager

July 5, 2017

New York, NY -- Clearwater institution Pier House 60 Marina Hotel and the nearby, newly opened Edge Hotel are both using ALICE’s hotel technology...

How Concierge Technology Helps a Standout Concierge Team “Iron Out the Kinks”

April 3, 2017

The three-person concierge team at SIXTY SoHo uses ALICE to speed up their work and improve the guest experience New York, NY -- The highly-rated concierge...

5 Ways Concierge Technology Has Changed How This NYC Concierge Team Does Their Work

March 29, 2017

By Noah Lemaich, Head Concierge, SIXTY Hotels.  Changes to websites bring out the best and the worst in people. A small change in how Facebook looks...

Why We Made Package Management a Distinct Component of Our Concierge Technology

March 19, 2017

Most front of house hotel systems do not consider package management an important toolset for the concierge and front desk, but they should. ______________...

“There Are Only So Many Outlook Calendar Notifications You Can Send Yourself”

March 13, 2017

How the Front Desk Team at The Ludlow Hotel New York Uses Purpose-Built Technology for the Transparency and Accountability A Shared Email Inbox Can’t...

“A Little Bit of Magic in the Everyday:” How ALICE Concierge Helps This Nashville Concierge

March 1, 2017

This is a guest post from Erik Rocca, Lead Concierge with Thompson Nashville.  "A hotel in the middle of the night can be a magical place"...

Mr. Ring Wants A Table For Two At Restaurant Romance: How ALICE Concierge Helps It Happen

February 22, 2017

SIXTY’s Head Concierge explains how ALICE Concierge has his back when it comes to guest requests. By Noah Lemaich, Head Concierge, SIXTY Hotels. One...

For 2017, Resolve to do Something About Your Hotel’s Package Problem

February 14, 2017

In recent years, the package situation at many hotels has become untenable. This is especially true for hotels where the concierge and front desk are...

Safeguarding the Future of the Concierge Through Technology: Why Your Concierge Needs a Modern-Day Toolset

February 7, 2017

Few roles in the hotel have been as affected by technology as that of the concierge. Mobile internet and apps have decreased the reliance of most guests on the...

How Long is too Long for a Hotel to Respond to Guest Requests?

October 13, 2016

ALICE Consumer Research Says Guests Expect Staff Responses to Text Messages in About 12 Minutes, 26 Minutes for Email NEW YORK, October 13, 2016 –...

ALICE Concierge Delivers a Customized Solution at NYC’s Dream Downtown, Quickly Helping the Concierge Team Take Guest Satisfaction to New Heights

August 29, 2016

NEW YORK, August 29, 2016 – In just a few months since adopting the new ALICE Concierge tool, guest services at Manhattan’s 314-room Dream Downtown...

With Summer in Full Swing, ALICE Empowers Concierges to Score the “Hottest Ticket in Town” for Guests

August 16, 2016

New ALICE Concierge Technology Draws Rave Reviews from Hotel Concierges at 22 NYC Hotels and more than a Hundred Nationwide NEW YORK, August 16, 2016 –...

Do’s and Don’ts of Hotel Texting, from a New York City Concierge

July 13, 2016

A few tech-savvy hotels are skipping email and social media and are directly texting their guests. Arrive Hotels which just opened in Palm Springs has done...

ALICE Expands Further in the UK, Partnering with the Brooklands Hotel, Surrey

July 13, 2016

With Connected Conference Rooms and More, Brooklands Offers a Totally Rich Guest Online Experience Delivered through a Single, Cost-Saving Operations Platform...

San Francisco’s Hotel Zephyr Partners with ALICE

July 5, 2016

Guest Service Team at the 361-Room Hotel in Fisherman’s Wharf Collaborate on the Hotel Industry’s First-Ever Comprehensive Operations Platform -...

NYC’s Hôtel Americano Partners with ALICE

June 16, 2016

Chelsea Hotel’s Uniquely Rich Guest Experience Delivered through a Single Operations Platform, Which Also Realizes Cost Savings NEW YORK, June 16, 2016...

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