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into the 21st Century |
| May 25, 2005 - In today's competitive market, it is imperative that
university conference and meeting venues are as proactive as possible in
addressing key issues that are crucial to develop and maintain new and
existing customer relationships.
Technology is a powerful support tool and can greatly assist the venue/client relationship if it is operationally specific to meet the evolving needs of both parties in the relationship.
UKC was combining basic software with a manual system to manage bookings for over 150 meeting rooms and 3,000 bedrooms. This process was both laborious and impacted efficiency and marketing prospects due to the limited information. Improvement of this system would ultimately lead to the improvement of customer service and UKC efficiency. Kevin Stuckley, Conference & Tourism Manager of UKC established a list of criteria for the new system as well as the company that provided it. His main aim was to bring the University into the 21st century by implementing a system that would be flexible, use the latest technology and have the ability to interface with existing university systems. Stuckley also added a reliable and successfully operating system onto his wish list, alongside a company that could provide the partnership and support that UKC was looking for.
The Kinetic approach to hospitality software is to establish a partnership with every client that benefits the way their business operates. UKC recognized the importance of this and considered the Kx software to be an ideal match for their requirements, being user friendly as well as the guaranteed service and support that Kinetic Solutions provide. Stuckley concluded that Kinetic was the only supplier that fulfilled all of UKC's criteria. The university has already noted vast improvements since the implementation of Kx:
Chris Wildsmith, managing director of Kinetic Solutions, points out, "If the system is appropriate to the venue and understood and properly managed by the staff, everyone benefits, not just the customers." The Kx product is sold and installed by Ramesys in partnership with Kinetic Solutions. Ramesys has enjoyed a successful working relationship with Kx creators, Kinetic Solutions, for over three years. In addition to Kx Sales and Catering, the Entirety Enterprise Suite consists of:
 About
Ramesys: Ramesys provides single source IT solutions with application
software focused on the needs of specific industries supported by a comprehensive
range of e-business services. Ramesys has revenues of around $95m and employs
over 650 people. The company offers a comprehensive portfolio of
products and services, and, by consistently exceeding customer expectations,
has achieved market-leading status in a number of industry sectors.
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Heather Fay Marketing Coordinator 1 Cragwood Road, Suite 202 South Plainfield, New Jersey 07080 Tel: 908 941 1300 x 243 Fax: 908 941 1312 [email protected] Web: www.us.ramesys.com |
The
University of Kent and Canterbury (UKC) realized that in order to achieve
full financial capacity and efficiency, their outdated computer systems
would have to be replaced. With over 100 conference rooms suitable
for groups as small as 10 or as large as 1,200 and accommodation for attendees,
as well as continued student life, it is imperative that the University
is fast and efficient in its operation.
Kinetic
Solutions is a leading provider of hospitality software solutions for many
of the UK's dedicated training and management development centers and university
venues. Kx is a system that integrates and tracks customer relationships
throughout the process from initial sales generation and service delivery
through to after sales service.