Solution from Ramesys
|May 2002 - How do you embrace your guests with exceptional service,
superior accommodations, and consistently affordable rates?
If you are the Tage Corporation, you devote your company's mission to doing just that. Whether Tage is searching for an IT partner or a front desk clerk, they hold true to their mission and seek out the highest quality partners.
The Tage Corporation is Greater Boston’s best combination of hospitality
and value. Owned and operated by the Tagliente family for 30 years, Tage
Inn’s offer a legacy of service where guest satisfaction is a family tradition.
In light of their size and with more hotels in planned development, Tage’s executive team began the process of searching for new technology to help them remain true to their mission.
The Tage team recognized the need to share guest information across their organization and be able to recognize guests regardless of the hotel they stayed at. They wanted to reward their loyal customers with incentive programs and keep them up to date on news from their organization. Their sales people also needed to have a complete view of available space in all of the properties, and their current PMS was not capable of offering them the type of guest experience they desired.
For this strategic move, Tage enlisted the help of the leading hospitality technology solutions provider, Ramesys Hospitality (www.us.ramesys.com). Ramesys, with a 20-year track record in the industry, offered Tage a solution for their entire enterprise. The Ramesys Enterprise Suite, including the full featured Windows-based Maestro PMS, the MPower Data Warehousing Tool and the Ramesys Central Reservation System, was the complete solution that Tage had been searching for.
“Ramesys offered all the pieces of the puzzle we were looking for in a PMS, central guest database and central reservations system. It seemed like a natural progression after we had our initial contact with Ramesys. This was a company that came with an exemplary record of on-time installations that has built a profitable business on successful customer partnerships,” said Craig Farrington, Director of Hotel Operations for Tage Inn Corporation.
He continued, “The solutions they proposed were tried and tested and were backed with a broad spectrum of superior implementation and project management services.”
Phase one of the Ramesys implementation has begun with the installation of the Maestro PMS at each hotel and the MPower Data Warehouse solution at the head office. Guest, revenue and statistical information will be polled on a nightly basis and brought to the head office database. This information can then be further queried and analyzed for marketing, data analysis and ad-hoc query purposes. Also, each hotel will now have access to pertinent guest information. The end result will be improved customer service at every point of contact.
The second phase includes the installation of the Ramesys Central Reservations Solution and a two-way interface with the Maestro PMS. This implementation will provide access to availability across Tage’s multiple properties in real time.
“Ramesys offered us a solution that far exceeded any other systems we had been considering. Their Enterprise Solution will propel us into the future and enable us to better recognize and understand our guests," said Farrington.
He added, “We are confident that Ramesys as a company, along with its outstanding product depth and service expertise, will help us keep the Tagliente family name and the Tage Corporation synonymous with the exceptional guest service and hospitality."
Ramesys is one of the world’s leading suppliers of IT enterprise solutions focused on hotels and hotel chains of all size and type. Particularly strong in hotel chain rollouts, Ramesys is also dominant in the independent hotel sector where they support around 800 properties nationwide.
1 Cragwood Road, Suite 202
South Plainfield, NJ 07080
Phone: 1 800 RAMESYS or
908 941 1300
Fax: 908 941 1312
131 River Road
Andover, MA 01810
Phone: 1 800 322 TAGE or
978 975 0203
Fax: 978 683 6320