Turning to Ramesys for their Telecom Needs
|February 18, 2004 - The Hotel Group (THG) is a 25-property strong hotel
management and investment company based in Seattle, WA. Since their
start in 1984, they have stood apart from the competition with their "hands-on,
on-site" philosophy that ensures top management is personally involved
in every project.
Specializing in the mid- to high-end market with brands such as Hilton,
Holiday Inn, Holiday Inn Express and Courtyard by Marriott, the company's
predominantly west coast properties sought a new partner for voice telecommunication
solutions in 2003. They turned to national vendor, Ramesys (South
Plainfield, NJ), after a
THG and Ramesys began their relationship six months before the first installation. Cindy Finley, Ramesys' account manager, made sure that THG knew Ramesys' unique approach and philosophy before making a deal. THG was impressed with what Ramesys had to offer and awarded them the first installation.
This surpassed THG's expectations and Ramesys now provides the telecom solutions at four THG properties: Best Western Bronco Inn (Ritzville, WA), Hilton Garden Inn (Corvallis, OR), the Best Western Wheatland Inn (Colfax, WA), and the Courtyard by Marriott (Richland, WA).
Why has THG continued to turn to Ramesys for its telecom solutions?
"The level of service that Ramesys provides has been incredible, from
first contact to the effectiveness of their support team. We wanted to
ensure consistent quality, so Ramesys provides the same technical team
on each project. This also helps with the efficiency of each installation,"
said Robert Lee, Director of Operations at THG.
"What started out as a solution for one property has now turned into the answer for four", added Lee. Ramesys employs hospitality professionals who know the challenges hotels face. As the only national vendor of telecom hardware and service together with software property management systems (PMS), they are uniquely dedicated to the hospitality industry.
Customers benefit from the company's expertise in this sector as the demands of a hotelier are different from most normal office-based businesses. This gives Ramesys a unique advantage over other competing telecom companies that may have a diluted focus by servicing other fields.
"We work with multiple properties in different states and the fact that Ramesys is able to provide national installations is a necessity. This, coupled with strong account and project management is one of the benefits that sold us on Ramesys and their telecom solutions," Lee continued.
The companies' headquarters are on opposite sides of the United States. Ramesys, however, has been able to provide THG with around the clock service. Ramesys has a trained support team on hand 365 days a year, 24-hours a day, for all customers. The support team has successfully handled over 17,000 calls/issues in the past three months.
"Like any new relationship, we have encountered a few minor bumps along the way; however, Ramesys was very quick to solve all troubles," Lee continued.
Price, service and dependability are among the reasons why THG decided on Ramesys PBX solutions for their diverse properties - from Holiday Inns to Hilton Gardens.
Ramesys is an authorized distributor of Mitel, Hitachi and Iwatsu PBX systems. These systems rate among the most reliable in the industry and feature many functions designed specifically for the lodging industry. They include:
Ramesys' telecom solutions are a module within the company's Entirety Enterprise Suite - a fully integrated group of modules that can be added, allowing for effective and easy deployment for smaller operations or multi-branded chains. Modules include:
1 Cragwood Road, Suite 202
South Plainfield, New Jersey 07080
Tel: 908 941 1300
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