Hotel Online  Special Report

StayOnline Designs New Generation Wireless for
San Francisco's Intercontinental Mark Hopkins
Atlanta, April 8, 2005 – San Francisco’s famed InterContinental Mark Hopkins is again making its mark on the landscape of the Nob Hill area by becoming one of the first area hotels to offer complete wired and wireless Internet technology to their guests from the lobby to meeting and guest rooms, thanks to Atlanta-based StayOnline.  

“We have seen StayOnline successfully provide service to other prestigious, historic properties and we know they have the knowledge and expertise to offer the Mark Hopkins the kind of system and service that our guests expect as well as offer state-of-the-art network services to support other “mission critical applications,” said Campbell Black, General Manager, InterContinental Mark Hopkins. “After looking at several providers, we decided that StayOnline offered us the best coverage for the best value.”

The Mark Hopkins was opened in 1926 and has undergone a comprehensive renovation since 2000, bringing stunning interior architecture and the latest technology to this grand dame overlooking San Francisco City and Bay. This historic landmark hotel at the crest of illustrious Nob Hill is also following an industry trend of offering wireless Internet access directly to meeting planners and attendees. With more than 19,000 square feet of premium meeting space spread through 20 separate rooms, the Mark Hopkins offered StayOnline the challenge to develop and install a system to give the hotel control over which meeting rooms have access to the wireless connectivity and when.  Additionally, The Mark Hopkins plans to leverage this wireless network to provide wireless voice-over-IP services to support operations.

“At the Mark Hopkins, we were able to provide the hotel with unique access and security for each segment of their meeting space and each “back office” application on their drawing board.  We take pride in listening to the needs of each client property and in executing a wireless solution incorporating our state-of-the-art equipment and engineering techniques, “ said Antonio DiMilia, President and CEO of StayOnline. “Proper RF (radio frequency) design can be complex for a property of this caliber.  We simply didn’t offer a “cookie-cutter” solution to the Mark Hopkins because we know each of our client’s needs are unique.” 

While guests have driven the demand for wireless in hotels, historic properties 
like the Mark Hopkins see many advantages in using the technology. 

“StayOnline’s wireless system is easier for us since the technology is so seamless with no cords and cables,” said Black. “StayOnline’s infrastructure and its well-known 24/7 call center makes logging on and staying on very easy and seamless for our guests and staff.  In addition, we know that it is flexible enough to run future applications that will designed to bring our staff closer to the guest experience.”  

“The StayOnline wireless system that we installed at the Mark Hopkins is designed to support various “back office” applications such as wireless VoIP,” said Antonio DiMilia, President/CEO of StayOnline.  “Visionary hotels, such as the Mark Hopkins, are turning to us to meet their technology needs today and plan for tomorrow’s applications which will save time and money for both the guest and the hotel.”  

About StayOnline
StayOnline is hosting a first-of-its-kind North American WI-FI Symposium in Sandestin, Florida, April 20-22. The company will bring together leaders in the wireless field with hotel technology and operations officers in order to create a blueprint for the future uses of wireless technology in the hospitality industry. StayOnline’s wireless high-speed Internet solution is installed in 63,000 guest rooms in more than 440 hotels and resorts across North America in more than 30 hotel brands, as well as a variety of unique boutique and historic properties. Based in Atlanta, Georgia, StayOnline provides secure wireless high-speed Internet access solutions and flexible wireless infrastructure for the hospitality industry. The company operates the largest, 100% WLAN in hotels in North America.  StayOnline meets the highest quality standards and is Intel® Centrino™ verified.  For additional information on StayOnline, visit

About the InterContinental Mark Hopkins
Located on the top of prestigious Nob Hill at the intersection of California and Mason Streets, the InterContinental Mark Hopkins Hotel, an historic landmark, is a regular stop on the California Street cable car line. Just minutes away from the financial and theater districts, as well as Union Square and Chinatown, this Four-Diamond hotel is also home to the Top of the Mark, the world-renowned 19th-floor sky lounge that offers panoramic views of the San Francisco Bay area. The hotel is owned and managed by InterContinental Hotels Group, Inc in Atlanta, GA.  For additional information on the InterContinental Mark Hopkins or for reservations, visit


Karin P. Koser
Koser Pendley Koser

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