Hotel Online  Special Report

 
Highpointe Goes 100% Wireless with StayOnline
Atlanta and Dallas, June 24, 2004 -- By the end of August, StayOnline will have installed 11 of Highpointe Hotel Corporation’s properties in the southeast with its high-speed wireless Internet solution.  Highpointe, which currently manages 12 properties in Florida and Louisiana, chose StayOnline after an extensive search because of the excellent service the company offers its customers.

“Some of the HSIA providers will tell you that the installation and what follows will be flawless,” said Dave Spangrud, Highpointe’s Regional Director, Hotel Operations and Management Systems.  “While the eight installations completed so far have occurred with almost no glitches, StayOnline didn’t try to snow us up front with unreal expectations.  They have met their deadlines well and addressed any of the minor issues which have come up very quickly.”

According to Spangrud, the after-installation support was important, both because a lot of Highpointe’s properties don’t have an IT person on site and because its franchise owners, including Hilton and Marriott, now require 24/7 support from their HSIA vendors.

Tom Lott, the General Manager of the Hampton Inn Elmwood property in the New Orleans area, says that guests did ask about having wireless connectivity in their rooms – prior to the recent, fully wireless installation by StayOnline,  Elmwood’s guests only had access to wireless connectivity in the lobby.

“Now that we have it in the rooms, we aren’t hearing anything about it at all, which to me indicates that there are no problems for our users,” said Lott. “And if there are any issues that will arise, our staff is well-informed about how to troubleshoot them by calling StayOnline’s 24/7 help desk or directing our guests to do so.”

The complete list of Highpointe hotels to get StayOnline’s 100% wireless solution includes, in Florida -- Hampton Inn Pensacola Beach, Hampton Inn Pensacola Airport, SpringHill Suites Pensacola Beach, Residence Inn Downtown Pensacola, Homewood Suites Pensacola Airport, and, in Louisiana --Hampton Inn New Orleans Downtown, Hampton Inn & Suites New Orleans Convention Center, Hampton Inn Garden District; Hampton Inn Elmwood; Hampton Inn, Six Flags Area; and Hampton Inn Baton Rouge, College Drive. 

“These properties will all be able to tap into our newest service offering, QuickResponseCoveragePlus SM,” said Antonio DiMilia, President and CEO of StayOnline.  “Any equipment that we install that breaks down or has a repair issue will be fixed within four hours, thanks to 60 locations we have around the country where our technicians can access equipment and parts.”

About StayOnline
StayOnline’s wireless high-speed Internet solution is installed in 50,000 guest rooms in nearly 300 hotels across North America in more than 30 hotel brands, as well as several unique boutique and historic properties. Based in Atlanta, Georgia, StayOnline provides secure wireless high-speed Internet access solutions for the hospitality industry.  The company operates the largest, 100% WLAN in hotels in North America.  StayOnline meets the highest quality standards and is Intel® Centrino™ verified.  For additional information on StayOnline, visit www.stayonline.net.

About HighPointe Hotel Corporation
Highpointe Hotel Corporation is a full-service hotel management and development company based in Gulf Breeze, Florida. The company, founded by Darryl Lapointe, Dave Cleveland and Bob Cleveland in 1982, has provided professional management services for institutions, third party investors and hotels within its own portfolio. Today, Highpointe employs approximately 500 people companywide. Highpointe currently operates 12 hotels; with one of the newest additions being the $28 million, 288-unit Hampton Inn & Suites, located directly across the street from the New Orleans Convention Center in Louisiana.


 
Contact:

StayOnline
Karin P. Koser
404.636.9311
Kpkoser1@mindspring.com

Sharon Kraun
770.804.8865



 
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