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When Guests Complain, Be All EARS!
October 11, 2017
By Doug Kennedy
Considering all of the many components of a positive guest experience during even just a 24 hour stay, and how many guests are in a hotel on...
Sun Peaks Grand Hotel and Conference Centre Selects Eleven and TELUS to Improve Guest Wi-Fi Experience
September 27, 2017
The ElevenOS guest Wi-Fi platform and TELUS Pure Fibre™ have greatly improved connectivity and simplified management for Sun Peaks front desk and IT...
Creativity Is a Drug the Hotel Industry Cannot Live Without
September 20, 2017
By Georges Panayotis
Enthusiasm lies at the foundation of all progress. Henry Ford, a spearhead of the Industrial Revolution, showed the way to progress more...
Modern Food Service Challenges are Driven by the Modern Guest
September 18, 2017
By Larry Steinberg, Sr. Vice President & Chief Technology Officer, Agilysys
Consumers want more options. For every practiced chef, there is a collective...
Is Room Service Dead?
September 7, 2017
Not yet, but it seems to be on the way out. While plenty of hotels still offer traditional room service, guests’ tastes are evolving, and food and...
ALICE Announces Acquisition of GoConcierge
September 6, 2017
Acquisition brings together two of the most innovative concierge and front desk solutions on the market
New York, NY, September 7, 2017 – ALICE, an...
8 Steps to Transform the On-Property Guest Experience
August 29, 2017
Free guide from StayNTouch provides hoteliers with actionable tactics to create memorable moments during the guest stay that drive revenue, positive reviews...
Your Wi-Fi Is Hot! Better Get a Cold Drink out of the Minibar
June 26, 2017
Most minibar installations today are cutting the cables and going wireless.
Minibars have officially become unplugged. It’s about time! Many...
The Top 5 Questions Hotel Companies and Tech Suppliers Need to Ask When Looking for a Development and Consulting Partner
June 20, 2017
By Andrew Sanders, VP, Travel & Hospitality - North America for DataArt
Long gone are the days when a company would “off-shore” its...
Treat Guests Right With Welcome Refreshments
June 14, 2017
By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com)
Certain tactics never fail. Offering your guests a little amuse bouche or free beverage upon arrival is...
7 Tech Tips to Improve Your Guests’ Experience
June 5, 2017
With a seemingly endless and ever-changing array of technology available for hotels, how do you know what is worth your time and money? Fortunately, the wealth...
Your Guests’ On-Property Experience Is Your Best Marketing
May 30, 2017
ALICE provides the tools hoteliers need to optimize their guests’ experience in-stay. Stop by Booth 1245 at this month’s HITEC for a live product...
A Tale of Two Hotel Experiences
May 11, 2017
By Katie Scheer
In the last two months we had two very different hotel experiences in two different beach towns. The impressions that were left with...
The Secret to Giving Hotel Guests What They Want
May 8, 2017
By Jos Schaap, CEO, and Founder
Gazing into a crystal ball to see the future has always been alluring. Imagine if a person could truly see the...
TTI Technologies Reports Four ways Hotels Produce Profits with Free Usage Business Centers
March 30, 2017
March 30, 2017 – New York, NY – TTI Technologies, best known for their beautiful customized Hospitality Business Center software that is safe and...
3 Ways Your Independent Hotel Can Go From Good to Great
March 8, 2017
The rise of millennial travelers has had drastic implications of the landscape of hospitality. No longer do the evolved chains hold all the aces when it comes...
Mr. Ring Wants A Table For Two At Restaurant Romance: How ALICE Concierge Helps It Happen
February 22, 2017
SIXTY’s Head Concierge explains how ALICE Concierge has his back when it comes to guest requests.
By Noah Lemaich, Head Concierge, SIXTY Hotels.
Is the Inability to Charge Mobile Devices Adding Friction to Your Guests’ Experiences?
January 30, 2017
By Dave Weinstein
With a new year comes new buzzwords. For 2017, it appears that “Frictionless” is the way to be. For hoteliers, it means creating...
Guest Experience: Moments of Difference
November 28, 2016
New Approaches to Customer Service
By David Dann
We are learning from psychology that if we want to retain customers, then merely good or even excellent...
New Innovations In Hospitality HSIA Elevate Guest Experiences Through Relentless Network Monitoring & Management
November 23, 2016
SAN DIEGO, CA — Sunray, the network provider widely regarded as the hospitality industry’s HSIA visionaries, will unveil the next phase in hotel...