Center For Hospitality Research
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Cornell Research on Hotel Brand Standards: How to Pick the Right Amenities for Your Property
February 14, 2017
Ithaca, NY, February 14, 2017 - Hotel owners and operators have long offered complimentary amenities to enhance their guests’ stays and differentiate...
Cornell Study Examines How Bias Affects Hiring Practices
December 7, 2016
Ithaca, NY, December 7, 2016 - Removing bias from the hiring process presents challenges for the hospitality industry and other service industries that want a...
Aimed to Help Hotels Reduce Restaurant Food Waste, Cornell Offers New Tool, FRESH: A Food-service Sustainability Rating
November 2, 2016
Ithaca, NY, November 2, 2016 - Food waste is a major issue for hospitality industry purveyors, both in terms of the cost of wasted food and the environmental...
Cornell Tool Allows Restaurants to Evaluate Early Bird & Night Owl Menu Specials Effectiveness
September 9, 2016
Ithaca, NY, September 9, 2016 - A new tool published by the Cornell Center for Hospitality Research (CHR) helps restaurant operators calculate the likely...
Cornell Study Puts Retaliation Claims in a Class by Themselves
September 7, 2016
Ithaca, NY, September 7, 2016 - While it is unlawful for race, color, national origin, sex, or religion ever to motivate an employer’s personnel...
Likely Boost for Hotel Profits According to Cornell Analysis
August 30, 2016
Ithaca, NY, August 30, 2016 - Although the U.S. recovery from the Great Recession has been slow and uneven, unemployment has gradually dropped, and both...
Improved Hotel Sustainability Benchmarks Outlined by Cornell Study
August 29, 2016
Ithaca, NY, August 29, 2016 - Cornell’s Center for Hospitality Research (CHR) has released the latest benchmarks from an ongoing international project to...
Cornell Study Shows Value of Matching Up a Restaurant’s Concept and Service Style
May 24, 2016
A study from Cornell University adds a new dimension to the definition of good restaurant service. The study finds that good service means more than just...
Cornell Study: Hotels Managers Shouldn’t Overdo Responses to Online Review
April 19, 2016
Ithaca, NY, April 19, 2016 - A new study from Cornell University suggests that hotel guests appreciate substantive responses to negative reviews, but operators...
Cornell Study: Charging for Restaurant Reservations May Gain Acceptance
April 14, 2016
Ithaca, NY, April 14, 2016 - The idea that restaurants would charge money for table reservations seems unlikely, but this practice already occurs in some...
Text Analytics Reveal the Impact of Guest Sentiment on Hotel Review Scores
February 11, 2016
Ithaca, NY, February 11, 2016 - Hotel guests often post a review of their stay along with a numerical rating of the hotel, but a new study from the Center for...
Cornell Offers Spreadsheet to Generate Optimum Restaurant Seating
November 30, 2015
Ithaca, NY, November 30, 2015 – A new tool from the Center for Hospitality Research (CHR) allows restaurateurs to optimize their reservations and seating...
Center for Hospitality Research Reports on the New Science of Service Innovation
November 11, 2015
Ithaca, NY, November 11, 2015 – The trade-off between hotel room rates and search engine results; the importance of top-down innovation in European...
Cornell Analysis Finds Confusion in Recent Supreme Court Employment Decisions
November 6, 2015
Ithaca, NY, November 6, 2015 – Two recent holdings by the U.S. Supreme Court have been hailed as "victories" for employees seeking personal...
Cuba Offers Great Opportunities and Great Obstacles, Says New Report
August 6, 2015
Ithaca, NY, August 5, 2015 - Although the U.S. embargo remains in effect, the resumption of diplomatic relations between the U.S. and Cuba opens the...
Cornell Offers Sustainability Measurement Tool
July 2, 2015
Ithaca, NY, July 2, 2015 - The hotel industry will be able to compare ranges of energy and water use, as well as carbon footprint, using a new tool from the...
Cornell Study Introduces a “Canary” for Hotel Loan Delinquencies; Provides Metric for Early Warning
November 25, 2014
Ithaca, NY, November 25, 2014 - A study from Cornell introduces a new metric that gives an early warning of distress in the hotel mortgage market. This new...
Cornell Reports Document Top Women’s Hospitality Careers, Outline Framework for Retaining Women
February 21, 2014
Ithaca, NY, February 21, 2014 - Although many women begin their professional careers in the hospitality industry, few remain in the industry long enough to...
Cornell Study Finds That Sustainability is Overall Revenue Neutral for Hotel Industry
October 21, 2013
Ithaca, NY, October 21, 2013 - An analysis of sales and rates for 9,000 hotels has demonstrated a net neutral effect for the hotel industry's efforts to...
Cornell CHR Reports Focus on Improving Hotels’ Websites and Forecasting Restaurant Sales
August 15, 2013
Ithaca, NY, August 15, 2013 - Two new publications from the Cornell Center for Hospitality Research (CHR) at the School of Hotel Administration, address...