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InnLink’s Call Center Drives Hotels’ Bottom Line Results
February 21, 2008 - InnLink Central Reservation Services partnered with Signature Worldwide during 2007, the leading provider of training and business solutions for the hospitality industry and we are already seeing improvements in customer service skills, and reservation call conversion rate.

InnLink, serving more than 1,000 independent and chain hotels, began Signature’s Call Center Edge program in September. Customized for InnLink, the program includes class room training, coaching and mystery shopping. 

With the call center employees embracing a focus on superior service for hotel guests, InnLink has already seen an increase in conversion rate, resulting in improved customer satisfaction and improved revenue for its customers. 

“Voice reservations continue to be very important to our customers and we have decided to invest in a world-class call center operation. We’ve been pleased with our agents’ ability to implement the Signature philosophy and are particularly proud we have seen perfect mystery shop calls achieved by so many of our agents,” stated Per Wendin, CEO. “Our conversion rates were already high by industry standards and yet we have still seen significant improvements. Conversion rate increases prove that this training is not only valuable for InnLink, but for our customers as well.”

“The perfect shops were achieved by agents on different customer brands, giving us a good look across the organization,” said Melinda Bailey, Call Center Manager.  “The recorded calls are also valuable training tools to share with our agents as part of our ongoing measurement and improvement of our call center operations.”

About InnLink, LLC: 

Founded in 1991, InnLink specializes in the processing of reservations for hotels and hotel companies using vLINK: comprehensive private-label voice reservations; eLINK: GDS, Internet and Channel Distribution; iLINK: a private label Booking Engine, ONtarget Revenue Consulting: Revenue Management services and RESmatrix: Customer Tools for Data, Rate and Inventory Management. InnLink maximizes channel-managed, reservation revenue streams for over 1000 hotels, resorts, inns, condominiums and extended-stay properties. 

To learn more about InnLink’s products and services visit www.innlink.com  or contact Pam Walrond, Director of Marketing at 615-264-8087 or pam.walrond@innlink.com.

About Signature:

Signature Worldwide is the leading provider of training and business solutions to service-based organizations, creating tailored employee training and marketing programs that directly impact the bottom line. Established in 1986 and headquartered in Columbus, Ohio, Signature operates throughout North America and has licensees in four other continents; Africa, Asia, Europe and South America. For more information on how Signature's proven employee training programs lead to customer delight, please visit www.signatureworldwide.com/pr 

Contact:

Pam Walrond
Director of Marketing 
InnLink, LLC
PH: 615-264-8087
 pam.walrond@innlink.com

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Also See InnLink Clients Experience Substantial Increases in 2007 / January 2008
VISTA® Chooses InnLink, LLC for complete reservation services strengthening VISTA® Operations Support / November 2007
Settle Inn & Suites Switches to InnLink Central Reservation Services / October 2007
InnLink Presents New Services at HITEC 2007; Introducing Expedia QuickConnect™, Sabre Hotel UpSell™ and Travel Agent Commission Settlement Interfaces / June 2007
InnLink and InnQuest Introduce Enhanced Interface / May 2007
InnLink Announces New Ownership/ March 2007
InnLink Clients Experience Record-Setting Increases in 2006 / January 2007
AmericInn International, LLC Awards Contract to InnLink for Central Reservation Services / November 2006
Key West Inns Renews Partnership with InnLink Central Reservation Services / October 2006
From Bali to Bar Harbor Independent Properties are Turning to InnLink / September 2006
InnLink set to showcase new features at HITEC 2006 / June 2006
InnLink CRS and REMco Software Forge Alliance / June 2006
InnLink Names Hertz Vendor of Choice For Car Rental Services / December 2005
Select Inns’ Reservations Increase through InnLink / August 2005
InnLink and The Rubicon Group Create Strategic Alliance for Revenue Management and Enhanced Inventory and Distribution Controls / June 2005
Value Place Goes Live with InnLink’s Reservation Services / January 2005
InnLink chosen by Savannah Suites for Reservation Services / January 2005
InnLink Chosen by Select Franchising, Inc. for Reservation Services / December 2004
Lees Inns chooses InnLink for Private Label Voice, Seamless GDS, Internet, and Booking Engine Services / November 2003
Safar Hotels, Inc. Selects InnLink to Provide Complete Reservation Services for New Hotel Brand and Membership Organization / November 2003
Moonstone Hotels Increases Reservations Through InnLink / August 2003
The AmericInn® Lodging System Completes Chainwide Conversion to New Central Reservation System / July 2003
InnLink Acquires YOUPriceit.com; Enters Online Web and Retail Travel Businesses / May 2003
InnLink and USinns.com Launch GDS and Online Internet Reservation Services to the Bed and Breakfast Industry / April 2003
AmericInn Signs InnLink for Central Reservation System Management; Chainwide Conversion Scheduled for June 2003 / March 2003
InnLink Signs Suburban Franchise Systems’ 61 Hotels for Private Label Voice, Seamless GDS, Internet, and Booking Engine Services / Dec 2002
InnLink Creates a “Perfect Union” with GuestHouse International Franchise Systems / Aug 2002
InnLink Hires Sharryn Harewood as Director of Marketing Solutions / Aug 2002
InnLink Acquires USinns.com – Internet-based Search Engine and Travel Web Site with over 25,000 Bed and Breakfast Listings / June 2002
Hospitality International's Alliance with InnLink Results in Reservations' Increase of Over 100% / May 2002 
InnLink Positions for Growth - Launches New Web Site, Increases Staff and Enhances Services / Feb 2002 
Innlink Activates Hospitality Intl's 5 Brands and 252 Properties for Voice, GDS, and Internet Reservation Services / Jan 2002 
Innlink Announces Two-Way CRS Interface with Multi-Systems, Inc. (MSI) PMS / Jan 2002 

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