News for the Hospitality Executive
|Hendersonville, TN - January 29,
2008 - InnLink, LLC, a leading provider of central reservation services
and technology is pleased to announce that for the second year in a row
their customers have experience substantial revenue increases in 2007.
Representing over 1000 hotels, resorts, inns, condominiums and extended-stay
properties worldwide, InnLink has assisted these properties in achieving
dramatic increases in both reservations and revenue over the past year
by providing a wide variety of electronic reservation representation.
Customers using iLINK, InnLink’s branded booking engine, experienced over 40% increase in revenue and an 8% increase in ADR over 2006. The user definable color schemes, package handling solutions, report upgrades, and channel distribution enhancements continued to add value and revenue.
InnLink’s vLINK call center operation increased customer revenues by 30% following the booking engine. The InnLink Contact Center continues to have one of the highest voice conversion rates in the hospitality industry and increased the conversion rate even further in 4Q, 2007 through the implementation of Signature Worldwide’s training program. While the internet has dramatically changed the hotel booking and research landscape, the ability to contact a live agent is a strategic differentiator for InnLink customers.
InnLink’s eLINK electronic reservation services includes distribution to both GDS and Internet travel portals and netted customers increased revenue of over 8%. In 2007 InnLink invested in enhanced Revenue Consulting capabilities netting an increase in Average Daily Rate (ADR) generated through InnLink’s electronic reservation distribution channels of 7.4%, a healthy increase over 2006 figures.
In 2007, InnLink increased its customer base with the addition of three hotel chains and nearly 218 independent properties. Equally important, the company has extended long-term contracts with two existing chain accounts and multiple independent clients.
“InnLink has established a guarantee behind our
outstanding customer service and revamped many of our processes this year
to ensure we continue to provide excellent customer service as we grow,”
states Per-Anders Wendin, InnLink’s CEO. “Increased reservations and revenue
are the keys to measure success for our customers, and InnLink works diligently
to deliver increased reservations and revenue while providing an exceptional
customer experience that sets us apart from our competition.”
Founded in 1991, InnLink specializes in the processing of reservations for hotels and hotel companies using vLINK: comprehensive private-label voice reservations; eLINK: GDS, Internet and Channel Distribution; iLINK: a private label Booking Engine, ONtarget Revenue Consulting: Revenue Management services and RESmatrix: Customer Tools for Data, Rate and Inventory Management. InnLink maximizes channel-managed, reservation revenue streams for over 1000 hotels, resorts, inns, condominiums and extended-stay properties.
|Also See||VISTA® Chooses InnLink, LLC for complete reservation services strengthening VISTA® Operations Support / November 2007|
|Settle Inn & Suites Switches to InnLink Central Reservation Services / October 2007|
|InnLink Presents New Services at HITEC 2007; Introducing Expedia QuickConnect™, Sabre Hotel UpSell™ and Travel Agent Commission Settlement Interfaces / June 2007|
|InnLink and InnQuest Introduce Enhanced Interface / May 2007|
|InnLink Announces New Ownership/ March 2007|
|InnLink Clients Experience Record-Setting Increases in 2006 / January 2007|
|AmericInn International, LLC Awards Contract to InnLink for Central Reservation Services / November 2006|
|Key West Inns Renews Partnership with InnLink Central Reservation Services / October 2006|
|From Bali to Bar Harbor Independent Properties are Turning to InnLink / September 2006|
|InnLink set to showcase new features at HITEC 2006 / June 2006|
|InnLink CRS and REMco Software Forge Alliance / June 2006|
|InnLink Names Hertz Vendor of Choice For Car Rental Services / December 2005|
|Select Inns’ Reservations Increase through InnLink / August 2005|
|InnLink and The Rubicon Group Create Strategic Alliance for Revenue Management and Enhanced Inventory and Distribution Controls / June 2005|
|Value Place Goes Live with InnLink’s Reservation Services / January 2005|
|InnLink chosen by Savannah Suites for Reservation Services / January 2005|
|InnLink Chosen by Select Franchising, Inc. for Reservation Services / December 2004|
|Lees Inns chooses InnLink for Private Label Voice, Seamless GDS, Internet, and Booking Engine Services / November 2003|
|Safar Hotels, Inc. Selects InnLink to Provide Complete Reservation Services for New Hotel Brand and Membership Organization / November 2003|
|Moonstone Hotels Increases Reservations Through InnLink / August 2003|
|The AmericInn® Lodging System Completes Chainwide Conversion to New Central Reservation System / July 2003|
|InnLink Acquires YOUPriceit.com; Enters Online Web and Retail Travel Businesses / May 2003|
|InnLink and USinns.com Launch GDS and Online Internet Reservation Services to the Bed and Breakfast Industry / April 2003|
|AmericInn Signs InnLink for Central Reservation System Management; Chainwide Conversion Scheduled for June 2003 / March 2003|
|InnLink Signs Suburban Franchise Systems’ 61 Hotels for Private Label Voice, Seamless GDS, Internet, and Booking Engine Services / Dec 2002|
|InnLink Creates a “Perfect Union” with GuestHouse International Franchise Systems / Aug 2002|
|InnLink Hires Sharryn Harewood as Director of Marketing Solutions / Aug 2002|
|InnLink Acquires USinns.com – Internet-based Search Engine and Travel Web Site with over 25,000 Bed and Breakfast Listings / June 2002|
|Hospitality International's Alliance with InnLink Results in Reservations' Increase of Over 100% / May 2002|
|InnLink Positions for Growth - Launches New Web Site, Increases Staff and Enhances Services / Feb 2002|
|Innlink Activates Hospitality Intl's 5 Brands and 252 Properties for Voice, GDS, and Internet Reservation Services / Jan 2002|
|Innlink Announces Two-Way CRS Interface with Multi-Systems, Inc. (MSI) PMS / Jan 2002|
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