Hotel Online  Special Report

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CustomerSat Honors Newmarket International with
ACE Award for Excellence in Customer Service
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Leading sales and catering software provider is recognized for the second year in a
row with prestigious award for its customer support and project management


 
Portsmouth, NH – November 14, 2007 — Newmarket International, Inc., the leader in sales and catering solutions for the hospitality technology industry, today announced that CustomerSat, the leader in real-time customer feedback solutions that measure, analyze and drive action based on satisfaction and loyalty, has awarded the company with its Achievement in Customer Excellence (ACE)™ Award. This marks the second consecutive year that Newmarket was recognized with this honor in the areas of support and project management. The award acknowledges Newmarket’s commitment to provide the best service and support for its customers.  

This year, Newmarket added to its wins, with four ACE awards in total. This is the first time the company has won for the areas of Platinum Support and Worldwide Support.  Receiving a CustomerSat ACE Award demonstrates both rigorous application of customer feedback processes and outstanding performance as measured by those processes. It also recognizes those responsible for serving customers in the recipient’s organization.

“To have won a multitude of awards from CustomerSat is a tremendous achievement for our organization,” said Sean O’Neill, Chairman and Chief Executive Officer, Newmarket International, Inc. “In our industry, it is imperative to provide superior customer support and we are pleased to be recognized for our efforts. Our customers buy more than our products, they enter into a relationship with us and we take that very seriously.”

About CustomerSat
CustomerSat (www.CustomerSat.com) is the leading provider of enterprise solutions for measuring, analyzing, and managing enterprise-wide action responding to real-time customer feedback. With advanced technologies and proven market research techniques, CustomerSat delivers feedback solutions for service and support, sales and marketing, HR, partner management, e-commerce, and investor relations. CustomerSat is headquartered in Mountain View, California, with offices in the UK.

About Newmarket International
Newmarket International, Inc. (www.newmarketinc.com) is the leader in delivering sales, group catering and event software solutions to the global hospitality and entertainment industries.  Newmarket International’s suite of business solutions can be found in hotels, casinos, restaurants, visitor bureaus, stadiums, meeting arenas and convention centers throughout the world. Newmarket International has over 70,000 users worldwide, with over 9,500 installations in over 110 countries. Newmarket International is headquartered in Portsmouth, New Hampshire, with international offices in Barcelona, Cologne (Germany), London, Shanghai, Singapore and Sydney.

Newmarket is a registered trademarks of Newmarket International, Inc.


 
 
Contact:

Elise Sherman
Marketing Programs Manager
Newmarket International, Inc.
esherman@newmarketinc.com
(603) 436-7500
Direct: (603) 427-5759 
www.newmarketinc.com

Press Contact: 
Julie Keyser-Squires, APR
Softscribe Inc.
Julie@softscribeinc.com
(404) 256-5512
www.softscribeinc.com

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