News for the Hospitality Executive |
Join
Dr. Bryan K. Williams for a Complimentary Webinar this Thursday!
It is hard to believe that we are almost at the end of the year! To help you get ready for 2011, let's review the key messages from my 2010 articles. This 60-minute webinar will focus on 1 key learning point and 1 key action step from each of the 2010 articles: * Work Like You Own It Here is a link to review the articles prior to the webinar: http://bwenterprise.net/Blog.aspx Of course, there will be time for questions/answers (and a few give-aways)!
Space is limited so register today Title: BW Year in Review! Date: December 16, 2010 Two convenient times for you to choose from 9AM - 10AM (Eastern Standard Time) Register here: https://www2.gotomeeting.com/register/379839098 2PM - 3PM (Eastern Standard Time) Register here: https://www2.gotomeeting.com/register/976861795 After registering, you will receive a confirmation email containing information about joining the webinar. System Requirements "Thank you
so much for the webinar! It was an excellent experience and I will be
glad to attend these kind of events again. I also find the articles of
B.Williams Enterprise useful and I hope that it will help me and my
colleagues to provide our guests with an unforgettable "WOW"
experience." "Bryan's webinar re-invigorated our
team to continue work toward world-class status. This webinar gave us
the tools to set measurable, achievable goals for our setting (health
care). Thanks, Bryan!" B.Williams
“Your presentation was absolutely the best ever! It was the highlight of my trip to ISPA (International Spa Association 2010 Convention)! Your series on service superstars should be a prerequisite for any job in the hospitality industry.” --Denise Haddaway, The Inn at Perry Cabin “I was one of the attendants to the 5-star Leadership class in Milan, Italy on November 11th 2010 at the Grand Hotel et de Milan. I'd like to thank you very much for your wonderful job regarding the interesting classes you gave us. They are and will be certainly so helpful in better leading a successful team.” --Vera Mazzoni, Villa d’Este “It's great to see that, a few days after your training sessions for our team, people are very positive about the things they learned. In several ways, we're trying to implement your tips and tricks and looking forward to increase our service to the world class-level.” --Mr. Michiel Roelfsema, Hotel Okura
Amsterdam
About Bryan K. Williams Dr. Bryan K. Williams is the Chief Service Officer of B.Williams Enterprise, and the author of Engaging Service: 22 Ways to Become a Service Superstar. Bryan’s passion is world-class customer service, and has facilitated workshops and delivered keynotes all over the world for various companies. He speaks on a variety of topics related to service excellence, employee engagement, and organizational improvement. As a consultant, Bryan works closely with companies to design, develop, and implement sustainable service strategies. His company’s online store includes a growing collection of customer service products that are well-suited for your training library. |
Order at the B.Williams Enterprise Online Store Find more resources relating to service excellence at www.bwenterprise.net. Also on the website, you can subscribe to the official B.Williams Enterprise emailing list. You will receive announcements, newsletters and other excellent resources. -We exist to serve others so they may better serve the world ®.- |
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