Hotel Online
News for the Hospitality Executive

January 8, 2009
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Mark your calendars!
*Bryan will be one of the featured speakers for the upcoming Leading Hotels of the World Conferences (Los Cabos, Mexico… January 21-24 & Marbella, Spain…February 4-7)

Get your complimentary training with Bryan K. Williams

It's 2009 and your customers' expectations are higher than ever before. They expect better service and better value for their $$$.  Don't worry!  B.Williams Enterprise is at your service. To help get you ready for a breakthrough year, we have a special offer regarding our newly-released 7 Principles of EngageMe training package.

Order the 7 Principles of EngageMe™ by January 31, 2009, and receive a complimentary 60-minute training session via teleconference. This session will be exclusively for you and your team and will be facilitated by Bryan Williams. You can choose from two complimentary training sessions: Delivering World-Class Service and Building a Team of Engaged Employees.  Within 48 hours of purchasing the 7 Principles of EngageMe™, we will contact you to schedule your selected training session at a mutually convenient date and time.
Use the 7 Principles of EngageMe™ to train on your schedule...for as often as you like. You can also inquire about us facilitating a train-the-trainer session for your training team at your location. 

Click here to download the course description.

Click here for a few recent testimonials...
 

About Bryan 

Bryan K. Williams is the Chief Service Officer of B.Williams Enterprise, LLC.  He is a seasoned service expert, who has facilitated workshops and delivered keynotes all over the world for various companies.  Bryan speaks on a variety of topics related to service excellence, employee engagement, and organizational improvement.  As a consultant, Bryan works closely with companies to design, develop, and implement sustainable service strategies.


We exist to serve others so they may better serve the world. SM

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Contact:

B. Williams Enterprise, LLC 
Website: www.bwenterprise.net
Email:  info@bwenterprise.net 
Phone: 240-401-6958 

EngageMe…the voice of your customer 
Website: www.engagemenow.com
Email: info@engagemenow.com

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Also See: The 7 Principles of EngageMeTM is now available! / Bryan K. Williams / November 2008
Hiring and Engaging a World-Class Team / Bryan K. Williams / October 2008
Great Ideas for National Customer Service Week 2008 / Bryan K. Williams / September 2008
Delivering World-Class Service Part 3: Company Service Standards / Bryan K. Williams / September 2008
Delivering World-Class Service Pt. 2: Personal Service Standards / Bryan K. Williams / September 2008
Delivering World-Class Service: Function vs. Purpose / Bryan K. Williams / August 2008
Guest Problem Resolution 101: Power of the Follow-Up / Bryan K. Williams / June 2008
7 Principles to Fully Engage Your Customers – Part 2 / Bryan K. Williams / May 2008
7 Principles to Fully Engage Your Customers / Bryan K. Williams / April 2008
I Am a Service Professional™ / Bryan K. Williams / March 2008
Engage Every Customer…One Touchpoint at a Time / Bryan K. Williams / January 2008
Engaging Service Part 2: It’s All About the Culture / Bryan K. Williams / December 2007
Engaging Service Part 1: Not Just for the Chic / Bryan K. Williams / November 2007
Service Excellence: A Destination or a Journey? / Bryan K. Williams / October 2007
National Customer Service Week is Coming Soon - October 1-5, 2007 / September 2007
National Customer Service Week is Coming Soon - October 1-5, 2007 / September 2007
Engage Me…the Voice of Your Customer www.engagemenow.com / September 2007
Customer Engagement: Where do we begin? / Byran K Williams / August 2007
Engage Me…the Voice of Your Customer / www.engagemenow.com / August 2007
B. Williams Enterprise, LLC Launches Engage Me…  the Voice of Your Customer / August 2007
To Engage…Listen to the Voice of Your Customer / Byran K Williams / August 2007
To Engage the Guest, You Must Engage Those Who Directly Serve the Guest / Byran K Williams / July 2007
Three Service Rules: The Golden Rule, Platinum Rule, and Double Platinum Rule/ Byran K Williams / June 2007
The Greatest Bellman I Ever Met… / Bryan K. Williams / April 2006
Sorry to Say…But Some People Should Not be Serving Other Human Beings / Bryan K Williams / October 2006
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