2010 is officially
underway, and now is the time to
“tune-up” your service culture. Just
like vehicles need a regular tune-up to keep their engines working
well, managers
require a tune up also. We, at B.Williams Enterprise, are happy to
provide
multiple tools for you to engage yourself, your team, and your guests!
Weekly “Service Tips”
Textmarks: This innovative (and complimentary) service will
allow you to
receive one weekly service tip in the form of a text message from Bryan
K.
Williams of B.Williams Enterprise. The
text messages will be sent every Sunday, and Bryan will issue a very
specific and
practical challenge for you to complete during the week. This is
a great way to stay on track and
focus on building a team of service professionals who are eager to
provide
world-class service. Click here to learn more
and to subscribe!
Monthly Newsletter:
Get a complimentary subscription to our monthly “Bonus Tips”
newsletter. Bryan
writes articles on how to create a culture of world-class service and
those
articles are featured each month in “Bonus Tips”. Click here
to subscribe!
Presentation Clip:
A
new presentation clip has been uploaded to our website. The clip
is an
excerpt from a keynote presentation Bryan
did in October 2009. Click
here to watch Bryan explain the Double Platinum
Rule!
|
"After attending one of Bryan's phenomenal
lectures I immediately put
his service
principles into
place. Within
two short months our
quality service scores jumped
from # 11 in our
company to #
2. I have seen first
hand the power of Bryan's
program and would
highly
recommend any leader looking
to improve overall service
to adopt Bryan's
service principles and put them into action."
--Damien Craft, Spa Director |
Engaging Service Book:
If you have not already done so, get your copy of
“Engaging Service: 22 Ways to
Become a Service Superstar”. This book is about how to go beyond
just serving your
customers. It is about how to engage every customer and create
memorable
experiences. All 22 chapters and exercises have been written with one
primary
goal in mind. That goal is to give you practical and relevant
information that
you can apply immediately. Each of the
22 chapters ends with a powerful activity that is designed to help
reinforce
the chapter’s key points.
Executive Coaching:
Over the past few months, we have received multiple requests for
executive
coaching. Although this is not a service that
is advertised, Bryan
does have a limited number of clients that he executive
coaches
regularly. This includes helping to customize, implement, and follow
through on
a personal action plan to enhance their leadership effectiveness.
The
purpose of the executive coaching is to build
a customized plan for a
specific leader in their quest to build a team of world-class
service
professionals. Over the next few months, Bryan will be able to
accept a few more
executive coaching clients. The executive coaching will occur over
a
series of four, 60-minute phone appointments. If you would
like to
learn more about this service, please send an email to
[email protected] . Space
is
limited!
Consultation Call:
If you would like to learn more about B.Williams Enterprise can help
you to
achieve your 2010 service objectives, let’s schedule a complimentary
phone
appointment to discuss further. You may
contact us at
[email protected]
.
“Bryan Williams was the
perfect partner to assist us in raising the service levels at our resort. He is
energetic, direct and offers solutions that are easy to implement. He helped us incorporate
or
vision, mission and core values into our pursuit of
world-class
service. In our journey to provide excellence
in
everything we do, we found
it in Bryan Williams”.
Rob Howell, General
Manager, Shawnee Inn & Golf Resort
About the Author
Bryan K. Williams
is the
Chief Service Officer of B.Williams
Enterprise, and the author of Engaging
Service: 22 Ways to Become a Service Superstar. Bryan’s passion
is world-class customer
service, and has facilitated workshops and delivered keynotes all over
the
world for various companies. He speaks on a variety of topics
related to
service excellence, employee engagement, and organizational
improvement.
As a consultant, Bryan
works closely with companies to design, develop, and implement
sustainable
service strategies.