the Voice of Your Customer
Bowie, MD – August 6, 2007 - B. Williams Enterprise, LLC, a consulting company focused on service excellence, will launch a new product line, EngageMe…the voice of your customer, on August 6, 2007. EngageMe defines a winning strategy for organizations to understand the needs of their customers and deliver world-class customer service.
The line will begin with two distinct offerings. The centerpiece is a DVD mini-movie that can be shown during meetings, training classes, and conferences. The second item is an 18x24 poster that can be displayed throughout the workplace for any organization that is seeking to keep the topic of world-class service high on everyone’s mind.
“To engage means to connect with your customer in a memorable way. It goes beyond just performing service. It’s about creating a total experience that will always be cherished”, said Bryan K. Williams, Chief Service Officer. As a former ten-year veteran of the renowned Ritz-Carlton Hotel Company, Bryan has a keen perspective on what it takes to provide world-class service.
Organizations will be able to order both products by logging onto www.engagemenow.com or calling 1-866-208-1749.
About B. Williams Enterprise, LLC
B. Williams Enterprise, LLC is a consulting, training, & auditing company which focuses on service excellence. The goal is to assist organizations, in various industries, to enhance their levels of customer service to world-class levels. Additional news and information about the company is available at www.bwenterprise.net.
Bryan K. Williams
|Also See:||To Engage…Listen to the Voice of Your Customer / Byran K Williams / August 2007|
|To Engage the Guest, You Must Engage Those Who Directly Serve the Guest / Byran K Williams / July 2007|
|Three Service Rules: The Golden Rule, Platinum Rule, and Double Platinum Rule / Byran K Williams / June 2007|
|The Greatest Bellman I Ever Met… / Bryan K. Williams / April 2006|
|Sorry to Say…But Some People Should Not be Serving Other Human Beings / Bryan K Williams / October 2006|