January
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Tele-Seminar Thursdays
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News for the Hospitality Executive |
January
8
,
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Tele-Seminar Thursdays
|
Join
on July 16th, 23rd, & 30th, 2009! For 3 consecutive Thursdays in July, Bryan Williams will review various chapters from his new book: Engaging Service...22 Ways to Become a Service Superstar. He will focus on the key points and customized exercises from each of the 22 chapters. The purpose of these tele-seminars is to clearly show how you can use the tips and techniques to provide better service. *All 22 chapters and exercises have been written with one primary goal in mind. That goal is to give practical and relevant information that can be applied immediately. For July 16th, topics will include: * 7 Principles to Fully Engage your customers * Developing Service Standards * Function vs. Purpose Here are some testimonials from "This tele-seminar was a great reinforcement tool for tips many of us know but need a reminder of from time to time. The four systematic processes are going to be discussed incorporated into our workplace, starting today! Thank you again!" --Kristine Bane, West Inn & Suites ( " --Lisa Leatherwood, Silver Bluff Village (Canton, NC) "Bryan’s presentation was not only interactive, but very effective and thought-provoking as it left me pondering on the simple principles that we so often forget to apply as leaders. After getting back to work, I was eager to get my team members not only to understand their function, but to also appreciate their purpose in creating a culture of service excellence." --June Kyula, New: Follow Bryan & B. Williams Enterprise on Twitter! |
 Engaging Service: 22 Ways to Become a
Service Superstar can be ordered by visiting http://www.engagemenow.com/book.html.
Website: www.bwenterprise.net Email: [email protected] Phone: 240-401-6958 EngageMe…the voice of your customer Website: www.engagemenow.com Email: [email protected] We exist to serve others so they may better serve the world.® |
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B. Williams Enterprise, LLC EngageMe…the voice of your customer |
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