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News for the Hospitality Executive

January 8
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Tele-Seminar Thursdays

(Every Thursday in July!)


Join Bryan for complimentary tele-seminars
 on July 16th, 23rd, & 30th, 2009!


For 3 consecutive Thursdays in July, Bryan Williams will review various chapters from his new book: Engaging Service...22 Ways to Become a Service Superstar.  He will focus on the key points and customized exercises from each of the 22 chapters.  The purpose of these tele-seminars is to clearly show how you can use the tips and techniques to provide better service. 

*All 22 chapters and exercises have been written with one primary goal in mind. That goal is to give practical and relevant information that can be applied immediately. 

 For July 16th, topics will include:
      * 7 Principles to Fully Engage your customers 
      * Developing Service Standards
      * Function vs. Purpose
 

Here are some testimonials from Bryan's past tele-seminars and webinars:

"This tele-seminar was a great reinforcement tool for tips many of us know but need a reminder of from time to time.  The four systematic processes are going to be discussed incorporated into our workplace, starting today!  Thank you again!"
             --Kristine Bane, West Inn & Suites (Carlsbad, CA)

"Bryan’s tele-seminar re-invigorated our team to continue work toward world class status.  This seminar gave us the tools to set measurable, achievable goals for our setting (health care).  Thanks, Bryan!"
              --Lisa Leatherwood, Silver Bluff Village (Canton, NC)

"Bryan’s presentation was not only interactive, but very effective and thought-provoking as it left me pondering on the simple principles that we so often forget to apply as leaders. After getting back to work, I was eager to get my team members not only to understand their function, but to also appreciate their purpose in creating a culture of service excellence."
              --June Kyula, Nairobi Serena Hotel (Nairobi, Kenya)
 
New: Follow Bryan & B. Williams Enterprise on Twitter!


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Engaging Service: 22 Ways to Become a Service Superstar can be ordered by visiting http://www.engagemenow.com/book.html.

B. Williams Enterprise, LLC 
Website: www.bwenterprise.net
Email:  info@bwenterprise.net 
Phone: 240-401-6958

EngageMe…the voice of your customer 
Website: www.engagemenow.com
Email: info@engagemenow.com
We exist to serve others so they may better serve the world.®
 
Contact:

B. Williams Enterprise, LLC 
Website: www.bwenterprise.net
Email:  info@bwenterprise.net 
Phone: 240-401-6958 

EngageMe…the voice of your customer 
Website: www.engagemenow.com
Email: info@engagemenow.com

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Also See: Building a Team of Living It Employees / Bryan K. Williams / June 2009

World-Class Service: What if every employee served like a concierge? / Byran K Williams / March 2009

5 Star Leadership: What Does It Take to Be a 5-star Leader? / Byran Williams / February 2009

5 Stars vs. 4 Stars: What’s the Difference? / Byran Williams / January 2009

Complimentary training with Bryan Williams / January 2009

The 7 Principles of EngageMeTM is now available! / Bryan K. Williams / November 2008

Hiring and Engaging a World-Class Team / Bryan K. Williams / October 2008

Great Ideas for National Customer Service Week 2008 / Bryan K. Williams / September 2008

Delivering World-Class Service Part 3: Company Service Standards / Bryan K. Williams / September 2008

Delivering World-Class Service Pt. 2: Personal Service Standards / Bryan K. Williams / September 2008

Delivering World-Class Service: Function vs. Purpose / Bryan K. Williams / August 2008

Guest Problem Resolution 101: Power of the Follow-Up / Bryan K. Williams / June 2008

7 Principles to Fully Engage Your Customers – Part 2 / Bryan K. Williams / May 2008

7 Principles to Fully Engage Your Customers / Bryan K. Williams / April 2008

I Am a Service Professional™ / Bryan K. Williams / March 2008

Engage Every Customer…One Touchpoint at a Time / Bryan K. Williams / January 2008

Engaging Service Part 2: It’s All About the Culture / Bryan K. Williams / December 2007

Engaging Service Part 1: Not Just for the Chic / Bryan K. Williams / November 2007

Service Excellence: A Destination or a Journey? / Bryan K. Williams / October 2007

National Customer Service Week is Coming Soon - October 1-5, 2007 / September 2007

National Customer Service Week is Coming Soon - October 1-5, 2007 / September 2007

Engage Me…the Voice of Your Customer www.engagemenow.com / September 2007

Customer Engagement: Where do we begin? / Byran K Williams / August 2007

Engage Me…the Voice of Your Customer / www.engagemenow.com / August 2007

B. Williams Enterprise, LLC Launches Engage Me…  the Voice of Your Customer / August 2007

To Engage…Listen to the Voice of Your Customer / Byran K Williams / August 2007

To Engage the Guest, You Must Engage Those Who Directly Serve the Guest / Byran K Williams / July 2007

Three Service Rules: The Golden Rule, Platinum Rule, and Double Platinum Rule/ Byran K Williams / June 2007

The Greatest Bellman I Ever Met… / Bryan K. Williams / April 2006

Sorry to Say…But Some People Should Not be Serving Other Human Beings / Bryan K Williams / October 2006
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