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News for the Hospitality Executive

January 8, 2009
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Bryan K. Williams’ New Book is Now Available!

Engaging Service: 22 Ways to Become a Service Superstar


June 30, 2009 -- Bryan K. Williams, a service excellence consultant, launched his new book, Engaging Service: 22 Ways to Become a Service Superstar, on June 22, 2009. This book is about how to go beyond just serving your customers. It is about how to consistently engage every customer and create memorable experiences.
 
All 22 chapters and exercises have been written with one primary goal in mind. That goal is to give practical and relevant information that can be applied immediately.
 
Learn:
 
Each of the 22 chapters ends with a powerful activity that is designed to help reinforce the chapter’s key points.
 
"Bryan Williams' insight and passion for service is undeniable. The value lies in his ability to provide a clear roadmap for organizations to move toward providing world-class service on a consistent basis. You can talk about customer service all day long. Bryan helps to make it happen", said Susan Miller, Director of the Cunningham Sales Institute.
 
As a former ten-year veteran of the renowned Ritz-Carlton Hotel Company, Bryan has a keen perspective on what it takes to provide world-class service . Over the last several years, he has travelled worldwide to provide consultation guidance and training for over 100 companies in various industries.

 
 
Engaging Service: 22 Ways to Become a Service Superstar can be ordered by visiting http://www.engagemenow.com/book.html.


B. Williams Enterprise, LLC 
Website: www.bwenterprise.net
Email:  info@bwenterprise.net 
Phone: 240-401-6958

EngageMe…the voice of your customer 
Website: www.engagemenow.com
Email: info@engagemenow.com


 


Recent Testimonials from Bryan’s training sessions:
 
I had a real pleasure attending Bryan Williams’ training courses recently. I participated at many training sessions in the past and I know how they can be repetitive, uninspiring or even boring sometimes. Bryan has the competencies and the talent to build a top quality training programme of great interest and very inspiring for attendees at every level of the hierarchy. Bryan Williams delivers not only world-class service but also world-class training.

     --Olivier Valentin, General Manager
        Le Beauvallon Hotel       
        Saint Tropez, France
 
After attending Bryan Williams’ presentation on customer service with four of my staff members it is clear to us that he is an expert. My staff and I left his presentation knowing there is more we can do for our customers. It stimulated conversation amongst ourselves on how we can help each other provide better service for our GUEST. He helps you understand the perspective of the people receiving the service and how to exceed their expectations.
 
     --Nevin Phillips
       PGA Director of Golf
       Mahogany Run Golf Course (St. Thomas, USVI)

About Bryan 
Bryan K. Williams is the Chief Service Officer of B.Williams Enterprise, LLC.  He is a seasoned service expert, who has facilitated workshops and delivered keynotes all over the world for various companies.  Bryan speaks on a variety of topics related to service excellence, employee engagement, and organizational improvement.  As a consultant, Bryan works closely with companies to design, develop, and implement sustainable service strategies. 

We exist to serve others so they may better serve the world. SM

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Contact:

B. Williams Enterprise, LLC 
Website: www.bwenterprise.net
Email:  info@bwenterprise.net 
Phone: 240-401-6958 

EngageMe…the voice of your customer 
Website: www.engagemenow.com
Email: info@engagemenow.com

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Also See: Building a Team of Living It Employees / Bryan K. Williams / June 2009

World-Class Service: What if every employee served like a concierge? / Byran K Williams / March 2009

5 Star Leadership: What Does It Take to Be a 5-star Leader? / Byran Williams / February 2009

5 Stars vs. 4 Stars: What’s the Difference? / Byran Williams / January 2009

Complimentary training with Bryan Williams / January 2009

The 7 Principles of EngageMeTM is now available! / Bryan K. Williams / November 2008

Hiring and Engaging a World-Class Team / Bryan K. Williams / October 2008

Great Ideas for National Customer Service Week 2008 / Bryan K. Williams / September 2008

Delivering World-Class Service Part 3: Company Service Standards / Bryan K. Williams / September 2008

Delivering World-Class Service Pt. 2: Personal Service Standards / Bryan K. Williams / September 2008

Delivering World-Class Service: Function vs. Purpose / Bryan K. Williams / August 2008

Guest Problem Resolution 101: Power of the Follow-Up / Bryan K. Williams / June 2008

7 Principles to Fully Engage Your Customers – Part 2 / Bryan K. Williams / May 2008

7 Principles to Fully Engage Your Customers / Bryan K. Williams / April 2008

I Am a Service Professional™ / Bryan K. Williams / March 2008

Engage Every Customer…One Touchpoint at a Time / Bryan K. Williams / January 2008

Engaging Service Part 2: It’s All About the Culture / Bryan K. Williams / December 2007

Engaging Service Part 1: Not Just for the Chic / Bryan K. Williams / November 2007

Service Excellence: A Destination or a Journey? / Bryan K. Williams / October 2007

National Customer Service Week is Coming Soon - October 1-5, 2007 / September 2007

National Customer Service Week is Coming Soon - October 1-5, 2007 / September 2007

Engage Me…the Voice of Your Customer www.engagemenow.com / September 2007

Customer Engagement: Where do we begin? / Byran K Williams / August 2007

Engage Me…the Voice of Your Customer / www.engagemenow.com / August 2007

B. Williams Enterprise, LLC Launches Engage Me…  the Voice of Your Customer / August 2007

To Engage…Listen to the Voice of Your Customer / Byran K Williams / August 2007

To Engage the Guest, You Must Engage Those Who Directly Serve the Guest / Byran K Williams / July 2007

Three Service Rules: The Golden Rule, Platinum Rule, and Double Platinum Rule/ Byran K Williams / June 2007

The Greatest Bellman I Ever Met… / Bryan K. Williams / April 2006

Sorry to Say…But Some People Should Not be Serving Other Human Beings / Bryan K Williams / October 2006
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