Hotel Online
News for the Hospitality Executive


advertisement



Knowland Uses the Force to Train Jedi Sales Masters

This is the second in a five-part series: The Knowland Employee Development Pipeline


Washington, DC 7/28/11 The Knowland Group, a leading provider of business development solutions for the hospitality industry, has a team of experienced Jedi Sales Masters on its force. Building a top-notch sales crew doesn’t happen overnight – it takes time to go from Youngling to Master. And just like a Jedi, Knowland sales professionals must have the deepest commitment and a serious mind to become full-fledged Masters.  

The path to the highest and most esteemed Jedi sales rank begins with hard-working, motivated people and continuous training. Knowland developed the Knowland Employee Development Pipeline to foster employees’ skills to their fullest potential. The pipeline combines training, access to hospitality and industry publications and a defined pathway to promotion within each department. Nearly 50 different training classes are offered throughout the year to help employees work smarter and more efficiently. The classes give hands-on experience to help both new and seasoned employees become proficient in using new products, new features and advanced techniques.

Jedi Sales Techniques is a seven-part series that teaches powerful sales practices to all the Knowland Sales Padawans. They learn how to become a part of the Sales Force and use their powers for the benefit of all. Each of the classes focuses on key skills and strategies to help them build rapport with clients and make the sale.

“When you have a group of sales professionals who are highly-trained and comfortable in their jobs, their confidence will shine through in each and every client interaction,” Chief Learning Officer Bill Cushard said. “The Knowland culture is one in which our employees never stop learning. At the end of the day, it’s a win-win situation because this makes our employees perform better and makes Knowland grow faster.”
Once the seven Jedi Sales classes are complete, graduates join the ranks of the Knowland Jedi Sales Masters, armed with all of the knowledge, experience, and sales tools Knowland has to offer (lightsabers not included).

About The Knowland Group
The Knowland Group is a proven innovator, developing intuitive marketing products and services that streamline and support event and group sales in the hospitality industry. The company, headquartered in the Mid-Atlantic region of the United States, serves more than 3,000 hotel clients and 25,000 users globally. Knowland was ranked as the fifth fastest growing software company (public or private) in North America by Deloitte and the second fastest growing private company in the travel industry for both 2009 and 2010 by Inc. Magazine. For more information, visit www.KnowlandGroup.com, call 410-860-2270, or follow us on Twitter @knowlandgroup.
.
Contact: 

Kaitlin McCarthy, Communications Manager
The Knowland Group
(202) 312-5880 ext. 303
kmccarthy@knowlandgroup.com

.
Receive Your Hospitality Industry Headlines via Email for Free! Subscribe Here  

To Learn More About Your News Being Published on Hotel-Online Inquire Here
 
Also See: The Knowland Group Hires 150th Employee; Knowland staff grows nearly 50% in the first half of 2011 to keep up with client demand / July 2011

Knowland Partners with Sofitel Luxury Hotels; Knowland's Professional Business Development services to be used at luxury hotel brand's properties / July 2011

Knowland Launches SmartPhone Leads App for iPhone; Cutting edge business development firm releases innovative Location Aware Augmented Reality app for mobile platforms / June 2011

Build Credibility, Generate Buzz, and Drive Revenue with Knowland’s Target Net Social; Innovative dashboard makes social media profitable for hoteliers / June 2011

Knowland Hires Experienced Partnership Integration Director; Ground-breaking business development firm looks to the future and prepares for universal integration of products / June 2011

Sign, Save and Send Proposals, Contracts and BEOs from anywhere in the world with Target Net; The Knowland Group partners with EchoSign to give clients the ability to sign any document on the spot / June 2011

Knowland’s Target Net Leads Revolution in Hotel Meetings Management, Social Media Integration; Innovative platform now features streamlined booking process, improved BEO interface, integrated social media dashboard, and more / June 2011

Knowland VIP Client, Tonia Noonan, Featured in Join the Revolution Ad Campaign; "I felt like a movie star!" said Noonan, VPOSM for Sunburst Hospitality and Knowland Target Net customer / June 2011

The Knowland Group is Named a Top Place to Work; The Washington Business Journal announces Knowland is one of the Top 50 Best Places to Work in Greater Washington 2011 / May 2011

Knowland Hires Record Breaking VP of Sales, Phil Saims; Award Winning Sales Executive Shatters Records in his First Two Months at the Helm / April 2011

Knowland Chief Learning Officer Speaks at Elevate 2011 Conference, Hosted by the California Society of Association Executives; Social Media, Collaboration Tools, Rapid Learning Development Key to High Growth Businesses / April 2011

Knowland Expands Washington DC Facilities with Move to Vibrant Chinatown Neighborhood; Company Increases Office Space in the Washington Metro Area by More Than 500% to Keep Pace with Growth / March 2011

Top 5 Reasons Why Knowland Customer Service Rocks! Knowland’s client care services leave competitors in the dust / March 2011

"It Won’t Be In This Year’s Model but Maybe in Four Years You’ll Get that Cup Holder You Want"; Top 5 Customer Service Complaints about Hotel Meetings Management and Sales & Catering Software / March 2011

“I Can Never Get Anyone on the Phone and They Charge Me for the Air I’m Breathing”; Top 5 Customer Service Complaints about Hotel Meetings Management and Sales & Catering Software / February 2011

Hotels Can Score a Touchdown with Super Bowl Business; Knowland survey finds that 80% of hotels did not host Super Bowl parties this year / February 2011

Target Net Goes Mobile on the iPad; “You are changing the world” said one Knowland Client / January 2011

The Knowland Group Puts an End to the Dead End; This is the first in a five-part series: The Knowland Employee Development Pipeline / January 2011

Top 10 Group Events; College Football Bowl Series; 2010-2011 / January 2011

The Knowland Group Hiring Blitz Takes Off; Knowland staff increases by nearly 40 percent to handle the high demand / January 2011

Knowland Gives Hoteliers New Insight into Business Development; The New and Improved Leads Database Includes Detailed Contact Research, Exporting Options, New Advanced Search Capabilities, Insight Alerts, and More / January 2011

Knowland Receives Customer Interaction Solutions Magazine’s 2010 Product of the Year Award; Target Net Honored for Exceptional Innovation in Hospitality Business Development Software / January 2011

Hotels Optimistic About Future But Still Not Hiring; Knowland Survey Finds Majority of Hoteliers Experienced Growth in 2010, Expect More in 2011 / December 2010

Knowland Hires Seasoned Director for Event Booking Center (EBC); Experienced Call Center Manager to Lead EBC in Proactive Outbound Sales for Clients / December 2010

Knowland EBC (Event Booking Center) Expands 500% Due to Increased Demand; 30,000 SqFt Location Opened to Support Professional Business Development Services / December 2010

Creating a Culture of Success at Knowland; Knowland CEO Mike McKean Maps out how Employees “Belong, Thrive and Arrive” / November 2010

Hotels Down in the Polls on Election Night; Only 23% of hotels surveyed by Knowland have election watch parties booked on Tuesday / November 2010

Knowland Chief Learning Officer Discusses Fast HR Strategies with Center for Effective Organizations; 5th Fastest Growing Software Company in North America Presents on Challenges Developing Training for High-Growth Businesses / October 2010

Hotels Slow to Act on Mobile Apps Despite Belief in Their Future; Knowland survey finds many are unaware of hospitality apps / October 2010

Knowland Moves Reports to the Cloud; Innovative Business Development Firm Enhances Client Experience / October 2010

Knowland Provides 25,000th Customized Event Report Event Booking Center Supplies Golden Leads to Hotel Sales Teams / October 2010
.

To search Hotel Online data base of News and Trends Go to Hotel.OnlineSearch

Home | Welcome | Hospitality News
| Industry Resources

Please contact Hotel.Online with your comments and suggestions.