|
Repeat Business, Captures Comments Online . .Automated Response Analysis Boosts Guest Loyalty |
Markham, ON � May 24, 2006 - NORTHWIND,
a leading provider of enterprise hotel
management software and reservation software for hospitality, announced
the introduction of Maestro
Guest Experience Management (GEM) today. GEM increases guest
loyalty by delivering unique knowledge and insights to help operators better
understand and deliver what guests� value most. Guest responses are
captured online by GEM and then professionally analyzed to measure each
visitors� perceptions and experiences. GEM�s analysis provides operators
with reliable information on the amenities and activities that keep guests
returning. GEM was developed specifically for the hospitality industry
in partnership with Navicom Inc., a leader in Perceptual Business Intelligence.
What do your guests value? Maestro GEM is more than �a comment card on steroids;� it provides operators with professional statistical analysis that tells them what guests value. GEM lets operators clearly see their property and activities through their guests� eyes so they can take steps to build loyalty by delivering what visitors want from their stay. No other guest satisfaction tool offers the combination of automated guest information gathering and professional tabulation and analysis. GEM is available as an integrated part of NORTHWIND�S Maestro Property Management Suite of technology solutions for the hospitality industry. Maestro Property Management Suite To create the most productive working environment, the Maestro Property Management Suite combines a full-function Front Office System in use by hotels from 3,500 to 25 rooms with a family of robust modules that includes Maestro GDS+ -- an online, real-time reservation engine with integrated Yield Management to maximize ADR for virtually all e-Reservation channels; Maestro Owner Management � fully integrated ownership accounting functionality for asset performance reporting; and Maestro Sales & Catering, which manages group-convention sales and function rooms, whether at one property or a portfolio of hotels Maestro Enterprise also includes the ResEze Web Booking Engine that enables independent and multi-property hotels to take advantage of the growing online revenue opportunity by providing tools for guests, groups and T/As to book their own reservations from an operator�s website; Maestro Yield � a revenue manager that makes sophisticated strategies easy for multiple booking channels at one or more properties; Maestro Analytics � a complete business intelligence software suite that lets end-users interactively analyze critical business information; and Maestro CRM and GEM (Guest Experience Management), which give managers the performance information to make the best marketing decisions for booking new business. Further, Maestro�s Retail POS module integrates all retail sales outlets on one system; and Maestro Spa & Activities Management enables resorts, hotels and clubs to schedule facilities and activities with real-time integration to all other modules. Additionally, Maestro CRS supports a two-way interface to corporate sales offices; and Maestro Multi-Property maintains any number of properties on a single server with a single database, or each property can rely on its own server and have data exchanged with the central corporate offices. All Maestro systems feature three-level password security, credit card masking and property-configurable Data Encryption to assist in the prevention of identity theft and comply with pending identity theft protection legislation. NORTHWIND will be exhibiting at HITEC 2006
in Minneapolis, MN, June 19-22.
About NORTHWIND NORTHWIND, known in the hospitality industry for its service and state-of-the-art technology, is widely respected for providing hotels, private organizations and corporate management companies with flexible software solutions. Based in Markham, Ontario, Canada, with a network of dealers and offices worldwide, NORTHWIND is a leading supplier of software for all types of hospitality operations, including hotels, resorts, timeshares, condominiums, seminaries, state parks and clubs. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational control and profitability. Designed to maximize the efficiency of any size single hotel or multi-property enterprise, NORTHWIND's Maestro solution offers the most productive working environment and includes the following suite of products: PMS, Sales & Catering, Spa & Activities Management, CRM, Corporate Reservations Office, Multi-Property Management, Condo/Timeshare Owner Management, Yield Management, F&B POS, Online Table Res, Retail POS, GDS Connectivity and ResEze Internet Reservations. This comprehensive multi-platform (Windows 2000/XP, Unix/Linux, Terminal Server & Web Enabled) suite is recognized as the solution of choice for progressive and demanding organizations. NORTHWIND is a total solution provider that offers leading-edge technologies and unparalleled training and support. |
###
Contact
NORTHWIND 60 Renfrew Drive, Suite #235 Markham, ON L3R 0E1 Phone: (905) 940-1923 ext - 246 1-888-NORTH88 (667-8488) Fax: (905) 940-1925 Email: info@Maestropms.com http://www.Maestropms.com Media Contact
|