News for the Hospitality Executive |
by Dr.
John
Hogan, CHE, CHA, CMHS
September 8, 2011 It is
now the first week in
September, 2011 and we in the United States are paying particular
attention to
the upcoming 10th anniversary of what is simply referred to here as "
9-11". It will be replayed in our media often and there will be many
rebroadcasts of the four actual plane crashes and the destruction of
buildings
and people's lives. 9-11 marked the first
time the USA had been successfully attacked on its own soil in an
undeclared
war by terrorists and it changed the country forever in many ways.
Innocent
civilians of all religions, professions, ages and activities were
affected in
ways not imagined before.
I have had this book for almost a year - I found it at a used book sale. I almost passed it by, but was genuinely moved by the collection of personal stories by the staff of Newsday and the Tribune company. New York author Jimmy Breslin opened the book with his personal observations and interpretations. The book itself is an oversized paperback of under 200 pages and is divided into five sections: Little Brother, You're MVP in our hearts, and as sub-sections includes 1. last phone calls 2. love stories 3. FDNY and 4. lost promises The first into heaven 5. they died together 6. rescuers 7. mothers, fathers, sisters, brothers 8. on the planes A Husband is Missing No More 9. High Finance 10. New Americans 11. In the Pentagon A Man of Unusual Disposition 12. free spirits 13. tower people 14. legacies The List of the Lost World Trade Center Occupants Pentagon Emergency/Rescue Personnel American Airline Flight #11 -WTC North Tower United Airliners Flight #175 -WTC South Tower American Airlines Flight # 77 - Pentagon United Airlines Flight #93 - Pennsylvania This is a mini-biography of the some of the men and women who lost their lives on that day. Some of what really moved me were the titles in the stories. You will understand without even reading the full story:
and
probably 200 more headings and stories
My team and I were delivering a workshop out
of state on
that day, and the 100% closing of all airports, some roads, many
government and
business centers was an eerie sensation for the week that followed. In
the years
since that day, on those times when I am interacting with groups and
others on
September 11th, I make sure we take that moment of silence to remember
and
reflect. When the World
Stopped Turning:
A 9/11 tribute
Success does not come by
accident or chance.
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Feel free to share an idea for a column at [email protected] anytime or contact me regarding consulting, customized workshops, speaking engagements … And remember – we all need a regular dose of common sense. John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today. Consulting Expertise and Research Interest
www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. www.HoganHospitality.com Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations. |
Contact: John Hogan, CHE CHA CMHS United States - Phoenix, Phone: 602-799-5375 www.hoganhospitality.com [email protected] http://www.linkedin.com/in/drjohnhoganchache
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