News for the Hospitality Executive |
by Dr.
John
Hogan, CHE CHA CMHS
July 26, 2011 Hospitality
Tip of
the Week™: Focus on Action
An idea
that is developed and put into action is more important than an idea
that
exists only as an idea.
Buddha
In my various roles as an educator, a keynote speaker, a consultant andor a hospitality executive, I have learned there are many ways to share stories that effectively communicate the message. While I enjoy leading workshops, I have also discovered that carefully using a blend of people in a panel who are peers to the group can dramatically increase interaction, audience participation and achieve the end result of communicating the desired message. Over the last few years, I have served as a panelist at some large venues such as the International Hotel & Restaurant Show in New York City and at a number of hospitality industry events and conventions including an annual CHRIE (Council of Hotel, Restaurant and Institutional Educators.) meeting. I have also had the privilege of serving as the panel moderator at such events as an annual AAHOA meeting, several AH&LA meetings and at a number of brand conventions. In this latter role, I have also learned it takes a certain amount of skill and tact to balance the inevitable egos that may surface on panels, especially if the topic is controversial or if there are perhaps competing brand representatives trying to gain position. Below are seven questions I used at a very successful program on Guest Service for an international organization. The panelists were all operating general managers and/or owners of properties of different sizes, locations, service levels and prices. There were more questions in the session and there was Q&A with the audience at this particular program, The five panelists had a preview of some of the questions, but there was no limit set on responses. 7 Sample Questions
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John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com , which delivers focused and affordable counsel in solving specific challenges facing hospitality today. Consulting Expertise and Research Interest
www.HospitalityEducators.com is a membership site offering a wide range of information, forms, best practices and ideas designed to help individual hoteliers and hospitality businesses improve their market penetration, deliver service excellence and increase their profitability. www.HoganHospitality.com Your Hospitality Resource for the Hotel Owner, Innkeeper, Manager and Hospitality Industry Associations. |
Contact: John Hogan, CHE CHA CMHS United States - Phoenix, Phone: 602-799-5375 www.hoganhospitality.com [email protected] http://www.linkedin.com/in/drjohnhoganchache
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