by Dr.
John
Hogan, CHE CHA CMHS
July 31, 2011
With staff that often has to
share projects in today's downsized hotel management teams, it is
especially
important to have to have some agreed upon guidelines in order for
these
projects to be successful. These
projects can range from safety committees to preparing for a major
upcoming
event to dealing with a crisis.
As an educator, trainer
and consultant, I have worked with many organizations, people and teams
on
improving skills and working in achieving better results .
The
following 13 ideas are all important
considerations for effective teams:
- There
must
be an acknowledged team leader to
keep things on track and on target.
- The
entire
team must understand the goal and
purpose of the team.
- The
work
should be focused, appropriate and balanced. No one or two
people should carry the load of the others.
- There
must
be deadlines identified and met whenever possible.
- All
members of the team should have an attitude of helping each other.
- The team
leader hopefully knows the strengths and talents of everyone on the
team; if
this is not the case, there must a
way for team members to contribute to
the extent of their talents.
- Each
member
of the team must be a full participant – this links to #3 –
everyone must attend meetings, accept
responsibility and help others.
- All
team
members must keep current in assignments. This means knowing
what changes have been passed along
and responding openly to challenges that will come up.
- If
there is
a problem with someone else on the team, resolve it ASAP.
Be
open with each other. There will be
clashes of egos, but don't let egos ruin the team effort.
- As in the Strategies for More Effective Meetings, there must a
Priority for concrete
outcomes. Debate and deliberation have their
place, but clear direction is needed to move forward.
Discussion should be driven by the facilitator
towards addressing or answering key questions, documenting decisions
and
delegating action plans with time lines.
- Avoid
unnecessary debate. “Thinking out loud”
or “playing the devil’s advocate”
are currently politically correct and inclusive, and they can have
their place
in teams while the approaches are being discussed. At some
designated point, they must be
dropped and the team plan put into cation.
Look at the US Congress and the 2011 debate on raising the debt ceiling
for a contrast in non-productive debates.
- Publish
and distribute ongoing updates regularly. Distribute the
action plans and decisions reached from
the meeting as soon as possible to promote momentum towards the next
steps. This also shows the time spent
was valued, appreciated and productive.
- Remember this is a TEAM
– the spotlight must be
shared.
Success does not come by
accident or chance. Contact us for assistance
[email protected] or 602-799-5375
|
Hospitality Tips of the Week™
Focus on Teamwork
The main ingredient of stardom is the
rest of the team.
John Wooden 1 (1910 –
2010)
1Wooden
was one of the most successful American basketball
coaches, who
won ten national championships in a 12-year period ( 7 in a row) as head coach at UCLA. His teams won a record
88 consecutive games and he was named national coach of the year six
times.
HospitalityEducators.com
was created to help hospitality
businesses address problems via a training and information resource
site to
help you increase your Hotel's
revenue, market share and profitability. With more than 700 pages
of
tips, guides, best practices, strategies, plans, budgets, videos and
resources, HospitalityEducators.com
is the number 1 website for
independent hotel owners and managers. This site can help you
solve your
problems now!
Read
More
KEYS TO
SUCCESS is the
umbrella title for my 2011 programs, hospitality services and columns.
This
year’s writings focus on a variety of topics for hotel owners, managers
and
professionals including both my "HOW
TO" articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™,
Hotel Common Sense™ , THE P-A-R
PRINCIPLE™ and Principles for Success.
|
Feel
free to share an idea for a column at [email protected]
anytime or contact me regarding consulting,
customized workshops, speaking engagements … And remember – we all need
a
regular dose of common sense.
HOTELIER
HELPING HOTELIER PANEL on Customer Service or 602-799-5375
John Hogan is a successful hospitality executive,
educator, author and consultant and is a frequent keynote speaker and
seminar
leader at many hospitality industry events. He is Co-Founder of www.HospitalityEducators.com
,
which delivers focused and affordable counsel in solving specific
challenges
facing hospitality today.
Consulting Expertise and Research Interest
- Making Cultural
Diversity Real
- Developing
Academic Hospitality programs
- Medical Lodging
Consulting
- Sales Management
and training
- Turn-around and
revenue management
- Professional
Development for the Organization and the Individual
- Customer Service
If you need assistance in any of these areas or simply an
independent review or opinion on a hospitality challenge, contact me
directly
for a prompt response and very personalized attention.
www.HospitalityEducators.com
is a membership site offering a wide range of
information, forms, best practices and ideas designed to help
individual
hoteliers and hospitality businesses improve their market penetration,
deliver
service excellence and increase their profitability.
www.HoganHospitality.com
Your Hospitality Resource for
the Hotel Owner, Innkeeper, Manager and Hospitality Industry
Associations.
|
