Hotel Online
News for the Hospitality Executive

.


New Concierge Book Highlights All Aspects of Profession
 


Lansing, Michigan, May 2011—The Art and Science of the Hotel Concierge, which made its debut last week at the 58th International Congress of the Union Internationale de Concierges Hôtels Les Clefs D’Or in Toronto, is available for purchase from the American Hotel & Lodging Educational Institute (AHLEI). Author Holly Stiel, a veteran concierge, provides everything readers want to know about excelling in this profession—and more.
 
The new edition of this one-of-a-kind textbook (formerly titled Ultimate Service) details every aspect of being a hotel concierge—from the esoteric to the practical. Whether readers are considering it as a career, managing a concierge team, or personally serving guests, they’ll find the information and insights needed to take on this challenging, but rewarding, work. This valuable reference is enhanced with illustrative true stories, immediately implementable tips, and occupational hazards.

Using her 17-year career behind the desk, subsequent consulting experience, and conversations with concierges and service experts worldwide, Stiel reveals what goes on behind the scenes to create the magical experiences hotel guests have come to expect. This comprehensive text includes topics such as:
 
  • The qualities needed to be successful and enjoy one’s role as a hotel concierge.
  • Ways to develop positive relationships both inside and outside the hotel.
  • Handling guest requests—from the routine to the outlandish—with skill and artistry.
  • Using creativity to solve problems.
  • Turning complaints into compliments.
  • Using today’s technology to the fullest to organize the desk and serve guests with a personal touch.
  •  Staying calm under fire.
  •  The benefits of involvement in Les Clefs d’Or and local associations.
The book contains equal parts information and inspiration, as Stiel writes not only from the head, but also from her heart. In her words, “Concierges express their love for their cities and resorts and thereby create positive, lasting memories for their guests—all the while enjoying their day as they create a positive and enriching experience for themselves.”

The Art and Science of the Hotel Concierge is available from AHLEI for $30.95 for AH&LA members and $60.95 for nonmembers.  To order, visit www.ahlei.org or call 800-752-4567 or 517-372-8800.  Outside the U.S. and Canada, call 407-999-8100.
 
About American Hotel & Lodging Educational Institution
Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute’s mission is to support AH&LA by becoming the preferred provider to the lodging industry, hospitality schools, and related hospitality industries both domestically and internationally by developing and providing quality resources to train, educate, and certify hospitality professionals.
.
Contact:

Elizabeth Johnson 
Senior Marketing Manager 
American Hotel & Lodging Educational Institute 
2113 North High Street, Lansing MI 48906 
Phone: 517-318-2359 
Fax: 517-372-5141 
ejohnson@ahla.com
www.ahlei.org
Find EI on: Facebook | Twitter | YouTube
 

 

.
Receive Your Hospitality Industry Headlines via Email for Free! Subscribe Here 

 To Learn More About Your News Being Published on Hotel-Online Inquire Here
 
Also See: New AHLEI Hotel Security and Anti-Terrorism Training Program Focuses on Vital Role of Front-Line Employees / April 2011

New Educational Institute Program Teaches Employees, Properties to Deliver Guest Service Gold / March 2011

American Hotel & Lodging Educational Institute Signs New Hospitality Education Program (HEP) Master Licensee in Vietnam / November 2010

Ecolab and the American Hotel & Lodging Educational Institute Launch Online Toolkit to Help Hotels Address Growing Problem of Bed Bugs / November 2010

Vi Older Adult Residential Communities Choose AHLEI for Training / November 2010

Certified Lodging Security Director (CLSD) Revision Includes New Information on Terrorism, New Format for Study Materials / October 2010

AHLEI Partners with Safety Source to Offer Training Videos; Now Availailable - Bed Bugs: Facts & Prevention and Sexual Harassment: What Managers Need to Know / August 2010

AHLEI Introduces Time-Payment Option for Distance Learning Courses / August 2010

American Hotel & Lodging Educational Institute Honors 2010 Leaders in Hospitality Training and Education / June 2010

AHLEI Names 2010 CHA and MHS Emeritus Recipients / June 2010

New Case Studies Book from AHLEI Tackles Tough Management Issues / June 2010

Educational Institute s Hospitality iCoach Brings Training Tips to Your Phone / April 2010

American Hotel & Lodging Educational Institute Launches New Websites and Shopping Cart / April 2010

American Hotel & Lodging Educational Institute Expands Into Qatar; Casabella Hospitality Management, Doha has been appointed Master License of Hospitality Education Programme (HEP) / March 2010

New Online Assessment Tool Prepares Candidates for CFBE Exam / February 2010

Educational Institute's Resort Textbook Has New Name, New Content / December 2009

255 Hospitality Students Receive $382,000 in Scholarships Via AH&LEF’s Core Scholarship Programs / October 2009

American Hotel & Lodging Association Fall Conference Offers Educational Programming, Networking Events, Specialized Committee Meetings / August 2009

American Hotel & Lodging Association Releases New Card Check Educational Video for Industry Employees / July 2009

Jon Simons Appointed to American Hotel & Lodging Association's Manager of Government Affairs / July 2009

10 Partner Lodging Associations Honored by American Hotel & Lodging Association at 2009 Summer Summit for Outstanding Leadership and Growth / July 2009

AH&LA Sets Agenda for Summer Summit June 23 - 24, 2009 in Chicago; Hospitality Leaders to Develop Economic Recovery Strategies, Future AH&LA Initiatives, and Recognize Outstanding Hotel Properties and Employees / May 2009

American Hotel & Lodging Association Sends Letter to President Obama Opposing Government Business Travel Cutbacks, Reductions Hurt Administration’s Goals of Saving Jobs and Revitalizing the Nation’s Economy / April 2009

American Hotel & Lodging Association Responds to Northern Trust Accusations by Members of Congress Jobs Are Not a Luxury / February 2009

Guidlines for Meetings and Events Held by Companies that have Received Emergency Government Lending Issued by U.S. Travel Association, AH&LA and Others; Policies Support Prudent Use of Taxpayer Dollars while Supporting Meetings and Events Industry / February 2009
..

.


To search Hotel Online data base of News and Trends Go to Hotel.OnlineSearch

Home | Welcome | Hospitality News
| Industry Resources

Please contact Hotel.Online with your comments and suggestions.