Bowie, MD – Wednesday, July 30, 2014 – B.Williams Enterprise, a leading service company focused on driving improvements in service excellence, employee engagement and organizational effectiveness, will host a complimentary webinar on August 20, 2014, at 10 a.m. and 2 p.m. EST entitled, “Improving & Sustaining World-Class Service With BWTV“.

The webinar will discuss tips for building a culture of service excellence on your team and how BWTV can help to sustain it. When guests make the decision to visit a hotel, restaurant or spa, they are trusting that the service will be gracious, attentive and consistent. This all requires a strong team that is consistently focused on delivering world-class service.

This online event will be led by service consultant/trainer/author, Dr. Bryan K. Williams. Williams’ specialty areas include service excellence, employee engagement, and quality improvement. He has traveled worldwide to work with hundreds of companies in diverse industries such as healthcare, hospitality, spa, banking and real estate. Williams was the Global Corporate Director of Training and Organizational Effectiveness for the Ritz-Carlton Hotel Company, and is the author of two books on service excellence.

“I am very excited to introduce everyone to BWTV. Between the impactful videos, discussion guides, and quizzes, BWTV is a great tool for any hotel’s training library”, said Bryan K. Williams, Chief Service Officer of B.Williams Enterprise, LLC.

This program is ideal for hospitality leaders in operations and human resources.

Register for the webinar. Two convenient options to choose from!

AM Session: 10AM – 10:45AM EST

PM Session: 2PM – 2:45 PM EST