News for the Hospitality Executive
EnterprisePM finds Paradise at
Maho Bay Camps & Resort
Phoenix, AZ - September 8, 2009 – MSI (Multi-Systems, Inc.), a provider of hospitality solutions is thrilled to have Maho Bay as part of the MSI family.
Scott Drennan, resident manager, began his search for a new PMS in 2008, one that would enable Maho Bay to enhance guest experience and increase both employee efficiencies and guest satisfaction. Maho Bay wanted an affordable solution, one that could host all three properties and the corporate office on a single server sharing a common database. Cross-booking and real-time multi-property views were just two features they sought. “We wanted a more efficient way to track our repeat guests and their needs so we could provide stronger more personalized service for them,” Drennan explains. “We also wanted to take advantage of as much paperless functionality as we could” Scott continued.
Maho Bay was eager to simplify training, empower their associates while increasing guest service and productivity. Their desire was to migrate to a solution built on the Microsoft platform providing familiarity and confidence. After extensive research, Maho Bay invested in MSI’s EnterprisePM, a solution that would allow the eco-resort to attain the benefits of a next generation PMS hospitality solution.
“By selecting MSI’s ePM solution, Maho Bay was able to accomplish their technology goals; having a shared database, email confirmation, a Microsoft Windows platform, easier reporting, and cross-property capabilities that allowed guest service agents to provide a higher level of service. We knew it was paramount for Maho Bay to be able to empower their employees and provide superior guest service,” stated Tim Tiller, MSW, President MSI. “The MSI team and the team at Maho truly worked together to ensure a successful implementation,” he further commented.
Scott shared that he and his team are excited to grow with MSI and EnterprisePM.
Maho Bay looks forward to beginning the 2009 – 2010 season with their new
solution in place. “EnterprisePM is allowing us to share information across
our properties and as we continue to learn and grow with the solution we
are finding that MSI and ePM are able to grow along with us”. Having the
ability to be able to modify information and put it into the format you
want it in is an advantage. We can now easily email reports to our office
in New York” he added.
Maho Bay has plans to implement ePM’s Web booking engine. In an effort to further increase the efficiencies while offering real-time information and making it easier for guests to gain access to information and book our properties. The ability to export to Quickbook’s, and new travel agent reporting functionality are also eagerly anticipated by the property.
Paradise can have its challenges as can technology solutions; it’s not easy to operate a state-of the-art property management system in a setting boasting frequent electrical brown-outs and costly Internet access, all while minimizing environmental impact. Partnering with MSI has paid off for Maho Bay, Drennan says. “There are a lot of great people to work with at MSI they don’t just give lip-service they truly take service to the next level.”
About Maho Bay
About MSI (Multi-Systems, Inc.) a leading supplier of property management and hotel reservation software, has served the hospitality industry since 1990. With an installed customer base of nearly 3,000 hotels and resorts throughout North America, MSI is one of the largest privately-held providers of fully integrated property management, sales, marketing and catering, point of sale solutions, web booking, and centralized corporate services. MSI empowers the lodging industry through great people, superior service, and innovative technology. Its customer support team has been recognized as the industry leader and is key to the success of MSI’s products and services. For more information on MSI, visit www.msisolutions.com.
|Also See:||Uncompromising Standards Make the Return that Much Sweeter; Best Western Carib Beach and MSI together again / September 2009|
|Win the Ultimate (Technology) Make-Over! Vendors call on hoteliers to share their greatest needs / June 2009|
|MSI Innovates Hotel Guest Service; MSI Showcases Hospitality Technology Applications on Microsoft Surface Technology at HITEC 2009 / June 2009|
|MSI and MeetingMatrix International Inc. Sign Alliance Agreement; WinSAM plus MeetingMatrix, a complete solution for your meeting and event needs / May 2009|
|Best Western Atrea Hotel and Suites in Lackland, TX selects MSI’s PMS & POS; West Hospitality Limited and MSI: Uncompromising choice for guests and technology / April 2009|
|MSI and Hi-Tech Business Systems Partner to Break Beyond Borders / February 2009|
|MSI Surrounds itself with Great Hospitality Solutions Minds First Annual Consultant Roundtable is a Huge Success / December 2008|
|Superior Service has a new name, Michael Crain; MSI hires Leading Customer Service Author to Lead Associates and Call Center / November 2008|
|Darden School of Business Gives MSI's Hospitality Solutions Top Grades; MSI's Property Management Software successfully implemented at Darden’s on Campus Hotel / September 2008|
|Hospitality Technology Company MSI Successfully Adds Windows Vista Platform to Property Management Software; MSI continues to deliver leading-edge property management solution for clients / September 2008|
|Property Management Software Company MSI Empowers over 550 Best Western Properties with Increased Brand Support; MSI is First to Deliver Gold Crown Club International (GCCI) Loyalty Program Integration / July 2008|
|Tech Company takes on Interior Decorating; MSI and Ronald McDonald House at Phoenix Children's Hospital Working together to provide a loving, safe environment for the families of sick children / July 2008|
|Hospitality Solutions Provider MSI Announces Addition of New Chief Marketing Officer / June 2008|
|Microsoft Technology Center Customer Solution Case Study; Software Developer Increases Product Scalability with Access to the Right Resources / May 2008|
|MSI Achieves Payment Industry Compliance; Firm’s Software Completes Visa Payment Application Best Practice Validation / March 2008|
|MSI's Commitment to Quality and Customer Satisfaction Demonstrated in EnterprisePM Benchmark Testing; MSI Leverages Microsoft Partnership to Optimize Performance and Customer Value / March 2008|
|MSI Partners with Leading eLearning Development Group; d’Vinci Interactive will provide web based training tools for MSI Products / February 2008|
|MSI Attracts Industry Veterans for Key Executive Positions - Andrew Sanders and Keith Cook Join MSI / January 2008|
|Rivertide Suites Luxury Condo Hotel Installs WinPM; MSI Enhances WinPM with Condo Hotel Reporting / January 2008|
|MSI Announces New Partnership with Advance Card Systems to Provide Integrated Solution for Identification Storage; EnterprisePM, WinPM and Nova Plus will offer the new functionality / January 2008|
|Best Western Ville-Marie in Montreal Chooses MSI’s Products to Automate Luxury Hotel / December 2007|
|MSI Introduces The Helm; A seamless interactive tool, centrally located, providing real time access to data management across an entire hotel portfolio / November 2007|
|Development of Best Western Two-Way CRS Interface to MSI’s Nova Plus Underway/ October 2006|
|MSI Announces Dedicated Brand Managers for Its Customer Assistance Center / September 2006|
|Pegasus Scottsdale Data Center Becomes Hosting Facility for MSI’s Web-based Solutions / June 2006|
|MSI’s NovaPlus Wins Continued Acceptance, Best Western Two-Way Interface to be Deployed / May 2006|
|Hospitality International Selects MSI As Preferred PMS Partner / May 2006|
|Peppertree Inns & Suites Reap the Benefits of MSI Two-way Interface; Best Western member properties maximize room revenue via two-way CRS rate-tiering feature / February 2006|
|MSI Announces Management Promotions - Sales and service capabilities further enhanced as MSI anticipates a year of unprecedented success / February 2006|
|MSI’s WinPM to Become the First-Ever ‘Brand Standard’ PMS Platform for Hawthorn Suites Hotels / January 2006|
|MSI, Pegasus Agree to Develop Interface Between PMS, CRS; Interface will include rate update and client file information that will allow hoteliers to manage rates and customer data from one system / November 2005|
|Multi-Systems Inc. Purchases PMSs from Pegasus Solutions Inc.; Acquisition brings more than 450 Best Western properties to MSI’s growing portfolio / October 2005|
|To Improve PMS Interface Consistency, MSI Joins HTNG’s ‘Distribution Solution Workgroup’ / October 2005|
|AmeriSuites Upgrades to MSI’s WinPM / September 2005|
|MSI, Best Western Two-Way CRS Interface Installations Building Momentum / August 2005|
|Levi to Solidify Infrastructure, Customer Integration at MSI; Leor Levi joins Multi-Systems Inc. as Director of Information Technology / August 2005|
|Ted Warring to Spearhead Ongoing Technical Development at MSI; Promoted to ‘Chief Scientist,’ Warring Will Direct Future Products for MSI / Aug 2005|
|Marc Voirol to Lead MSI’s Proactive Account Management Team / Aug 2005|
|MSI’s Longevity, Success Paves Way for Internal Growth, Executive Promotions / May 2005|
|USFS Selects MSI As Exclusive PMS Provider For Hawthorn Suites Hotels; Extended-stay hotels joining the US Franchise Systems family will be required to install WinPM / May 2005|
|MSI Is On The Move; Hospitality Technology Provider Plants New Roots to Prepare for Future Growth, Expansion of Products, and Larger Customer Assistance Center / April 2005|
|Check-in to Check Out - The MSI WinPM Wireless Hand-held Solution / April 2002|