Hotel Online
News for the Hospitality Executive


 

Uncompromising Standards Make the
Return that Much Sweeter
.
Best Western Carib Beach and MSI together again


Phoenix, AZ Ė September 2, 2009 Ė MSI (Multi-Systems, Inc.), a hospitality technology solutions provider is pleased to announce that Best Western Carib Beach Resort of St. Thomas, Virgin Islands has returned to the MSI family of clients.  In 2005 Best Western Carib Beach made the business decision to move to a different provider for their property management solution.  Even though they were happy with Nova Plus itself, they did not want to go through the anticipated learning curve resulting from MSIís acquisition of Nova Plus.  

However, the hotel staff soon discovered that making the switch to a new PMS solution proved to bring a separate set of challenges.  They found the new solution was not as engaging as NovaPlus, in addition, service and support did not meet their expectations.  Motivated by watching other Best Western properties using NovaPlus and realizing MSIís ability to  live up to the promises made post-acquisition, Best Western Carib Beach was determined after just two years to re-invest not only in the Nova Plus product, but in the company now providing the hospitality technology solution - MSI.  

ďThe decision to move back to NovaPlus and to MSI was an easy one after being with another provider for just two years.  We were made to feel welcome and empowered in the process; the implementations team that traveled to our site were professional and knowledgeable.  It was refreshing to see that a company could carry out promises they made regarding functionality and features.  MSIís support staff is truly committed to providing superior serviceĒ commented Kanema Ayala, Front Office Manager at Best Western Carib Beach.  ďWhen we de-installed Nova and went with the other provider everything was done remotely--installation, training and support.  We never really felt like we knew the people behind the telephone.  With MSI we have a dedicated brand team that works with us; they understand our processes and our business.  We have an account manager that not only knows the Best Western brand, but our particular  property,Ē she further stated.  

ďMSI has a legacy of building relationships, maintaining transparency with our clients and being committed to our foundation and guiding principles,Ē stated Tim Tiller, MSW President of MSI.  ďWe have a passion and a desire to see our clients and associates succeed.  I was personally thrilled when Best Western Carib Beach made the decision to rejoin MSIís family of clients.  We are determined to empower the hospitality industry to expect superior service, innovative technology and to have it provided by great people.  All of MSIís associates are excited and join me in welcoming back Best Western Carib BeachĒ Tiller went on to share.
A productive client - vendor relationship must exceed the customerís expectations..  MSI continues, after twenty years in the hospitality technology industry, to provide a level of trust, vision and personal empathy necessary to empower the lodging industry.  

ABOUT BEST WESTERN INTERNATIONAL 
Best Western International is THE WORLD'S LARGEST HOTEL CHAIN®, providing marketing, reservations and operational support to over 4,000* independently owned and operated member hotels in 80* countries and territories worldwide. An industry pioneer since 1946, Best Western has grown into an iconic brand that hosts 400,000* worldwide guests each night. Best Western's diverse property portfolio, its greatest strength, stems from a business model designed to give owners maximum flexibility to address market-specific needs. Equally committed to the business and leisure traveler, Best Western recently embarked on a mission to lead the hotel industry in customer care. World Vision is the charity of choice for Best Western in building the world's largest family, as our hotels and staff sponsor children in need around the globe. Since 2004, Best Western has served as the Official Hotel of NASCAR®. For more information or to make a reservation, please visit www.bestwestern.com
*Numbers are approximate and can fluctuate. 

About MSI (Multi-Systems, Inc.) 
Serving the hospitality industry since 1990, MSI (Multi-Systems, Inc.) is a leading supplier of hotel technology and property management software solutions. solutions. With an installed customer base of nearly 3,000 hotels and resorts throughout North America, MSI is one of the largest privately-held providers of fully-integrated property management, sales, marketing and catering, point of sale, web booking, and centralized corporate services. MSI specializes in "total system solutions" for management companies and hotel chains by providing central reservation and property system integration. For more information on MSI, visit www.msisolutions.com.

.
Contact:

Laura Kirby-Meck
MSI
   Tel:   (602) 870-7827
    Toll Free:  (800) 331-7890
Laura.Meck@MSIsolutions.com
 

.
 
Also See: Win the Ultimate (Technology) Make-Over! Vendors call on hoteliers to share their greatest needs / June 2009
MSI Innovates Hotel Guest Service; MSI Showcases Hospitality Technology Applications on Microsoft Surface Technology at HITEC 2009 / June 2009
MSI and MeetingMatrix International Inc. Sign Alliance Agreement; WinSAM plus MeetingMatrix, a complete solution for your meeting and event needs / May 2009
Best Western Atrea Hotel and Suites in Lackland, TX selects MSIís PMS & POS; West Hospitality Limited and MSI: Uncompromising choice for guests and technology / April 2009
MSI and Hi-Tech Business Systems Partner to Break Beyond Borders / February 2009
MSI Surrounds itself with Great Hospitality Solutions Minds First Annual Consultant Roundtable is a Huge Success / December 2008
Superior Service has a new name, Michael Crain; MSI hires Leading Customer Service Author to Lead Associates and Call Center / November 2008
Darden School of Business Gives MSI's Hospitality Solutions Top Grades; MSI's Property Management Software successfully implemented at Dardenís on Campus Hotel / September 2008
Hospitality Technology Company MSI Successfully Adds Windows Vista Platform to Property Management Software; MSI continues to deliver leading-edge property management solution for clients / September 2008
Property Management Software Company MSI Empowers over 550 Best Western Properties with Increased Brand Support; MSI is First to Deliver Gold Crown Club International (GCCI) Loyalty Program Integration / July 2008
Tech Company takes on Interior Decorating; MSI and Ronald McDonald House at Phoenix Children's Hospital Working together to provide a loving, safe environment for the families of sick children / July 2008
Hospitality Solutions Provider MSI Announces Addition of New Chief Marketing Officer / June 2008
Microsoft Technology Center Customer Solution Case Study; Software Developer Increases Product Scalability with Access to the Right Resources / May 2008
MSI Achieves Payment Industry Compliance; Firmís Software Completes Visa Payment Application Best Practice Validation / March 2008
MSI's Commitment to Quality and Customer Satisfaction Demonstrated in EnterprisePM Benchmark Testing; MSI Leverages Microsoft Partnership to Optimize Performance and Customer Value / March 2008
MSI Partners with Leading eLearning Development Group; díVinci Interactive will provide web based training tools for MSI Products / February 2008
MSI Attracts Industry Veterans for Key Executive Positions - Andrew Sanders and Keith Cook Join MSI / January 2008
Rivertide Suites Luxury Condo Hotel Installs WinPM; MSI Enhances WinPM with Condo Hotel Reporting / January 2008
MSI Announces New Partnership with Advance Card Systems to Provide Integrated Solution for Identification Storage; EnterprisePM, WinPM and Nova Plus will offer the new functionality / January 2008
Best Western Ville-Marie in Montreal Chooses MSIís Products to Automate Luxury Hotel / December 2007
MSI Introduces The Helm; A seamless interactive tool, centrally located, providing real time access to data management across an entire hotel portfolio / November 2007
Development of Best Western Two-Way CRS Interface to MSIís Nova Plus Underway/ October 2006
MSI Announces Dedicated Brand Managers for Its Customer Assistance Center / September 2006
Pegasus Scottsdale Data Center Becomes Hosting Facility for MSIís Web-based Solutions / June 2006
MSIís NovaPlus Wins Continued Acceptance,  Best Western Two-Way Interface to be Deployed / May 2006
Hospitality International Selects MSI As Preferred PMS Partner / May 2006
Peppertree Inns & Suites Reap the Benefits of MSI Two-way Interface; Best Western member properties maximize room revenue via two-way CRS rate-tiering feature / February 2006
MSI Announces Management Promotions - Sales and service capabilities further enhanced as MSI anticipates a year of unprecedented success / February 2006
MSIís WinPM to Become the First-Ever ĎBrand Standardí PMS Platform for Hawthorn Suites Hotels / January 2006
MSI, Pegasus Agree to Develop Interface Between PMS, CRS; Interface will include rate update and client file information that will allow hoteliers to manage rates and customer data from one system / November 2005
Multi-Systems Inc. Purchases PMSs from Pegasus Solutions Inc.; Acquisition brings more than 450 Best Western properties to MSIís growing portfolio / October 2005
To Improve PMS Interface Consistency, MSI Joins HTNGís ĎDistribution Solution Workgroupí / October 2005
AmeriSuites Upgrades to MSIís WinPM / September 2005
MSI, Best Western Two-Way CRS Interface Installations Building Momentum / August 2005
Levi to Solidify Infrastructure, Customer Integration at MSI; Leor Levi joins Multi-Systems Inc. as Director of Information Technology / August 2005
Ted Warring to Spearhead Ongoing Technical Development at MSI; Promoted to ĎChief Scientist,í Warring Will Direct Future Products for MSI / Aug 2005
Marc Voirol to Lead MSIís Proactive Account Management Team / Aug 2005
MSIís Longevity, Success Paves Way for Internal Growth, Executive Promotions / May 2005
USFS Selects MSI As Exclusive PMS Provider For Hawthorn Suites Hotels; Extended-stay hotels joining the US Franchise Systems family will be required to install WinPM / May 2005
MSI Is On The Move; Hospitality Technology Provider Plants New Roots to Prepare for Future Growth, Expansion of Products, and Larger Customer Assistance Center / April 2005
Check-in to Check Out - The MSI WinPM Wireless Hand-held Solution / April 2002 
.


To search Hotel Online data base of News and Trends Go to Hotel.OnlineSearch
Home | Welcome| Hospitality News | Classifieds| One-on-One |
Viewpoint Forum | Industry Resources | Press Releases
Please contact Hotel.Onlinewith your comments and suggestions.