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The 5 Most Important Requirements for Successful Staff Tech Training

Cover These Essential Points with Your Vendor's Training Chief Before Instruction Starts

Researched by Jeff Welles, Vice President of InvoTech Systems

January 11, 2012
– Competent, experienced trainers are the secret ingredient to ensuring a customer’s success when rolling out a new technology. InvoTech Systems, Inc. recently surveyed a group of clients that installed its GIMS™ RFID Uniform and Linen tracking systems to learn about their training needs. Our goal was to help each property’s diverse staff master high-tech inventory software and equipment even though they are not familiar with computerized systems.  Twenty years of developing and implementing automated laundry solutions and RFID tracking systems has taught us that good user training is essential to an efficient operation.
Here are what hoteliers say are the five most important factors for effective technology training.
1. The ability to instill confidence in new technology users.  “Many of our back-of-the-house employees do not own computers or have Internet experience.  I want a trainer with solid teaching experience who can give my staff confidence with new technology.  InvoTech’s team has a comprehensive training background and was able to quickly teach our staff to use the system.  Insist your vendor’s trainers are good teachers, not just technology people.”
-Vanessa Barbarin, Purchasing Manager
Sycuan Casino
2. The operational know-how to adapt technology to the hotel’s processes.  “The Broadmoor Hotel’s operation is unique.  We recommend asking your training supervisor to review and understand your operation before training starts.  I look for a trainer’s willingness to learn our processes to ensure that the system is implemented to provide the maximum benefits to our specific operation.  A training team leader must have enough experience to adapt their system to our processes.”  
-Renee Broyles, Director of Housekeeping
Wilma Thompson, Uniforms Manager
Broadmoor Hotel
3. The insight to communicate how a system will make life easier for your staff.  “I knew InvoTech’s technology would make the job of tracking and inventorying our uniforms easier for my staff and me.  But when the trainer explained to my team how the GIMS™ system would benefit them, it created a sense of excitement around the installation and training process.  My team was very enthusiastic and loves the system.  It is essential to have trainers start by conveying to your staff how the new system will benefit them.” 
- Olga Pellecer, Wardrobe Supervisor
Rivers Casino wardrobe supervisor
4. Trainers who are professional at all times and lead property supervisors by example. “Professionalism and respect for the teacher is the foundation of any good training program.  Installers and trainers must be sharp and professional or they will not be credible to the people they are teaching.  Training managers who are expert in their field and show commitment to professionalism can lead our supervisors by example.  This is important because it shows my supervisors how to train new hires.”
-Kathryn Ling Kuo Ying, Wardrobe Manager
Resorts World, Sentosa, Singapore
5.  Previous hotel experience is essential.  “I require that the training team have hotel experience.  My associates are not computer people. It is essential that trainers understand how we do our jobs and can teach real-world hotel people. InvoTech’s technician did a fantastic job during the initial installation. She spent a week with our associates in the uniform room making sure they understood the system and helping them with their processes. Thanks to her experience, by the time she left all our users felt comfortable enough to use the system by themselves.”
-Anne Szuroczki, Director of Environmental Services
Fallsview Casino Resort
About InvoTech Systems
InvoTech Systems, Inc. – a Microsoft Certified Partner – is a leading provider of high quality and innovative inventory control systems for hotels, casinos, resorts, theme parks, and sports arenas.  The company’s GIMS™ asset management solution and tracking systems manage uniforms, linens and laundries, and its SAMS™ systems manage security and guest services operations.  Both GIMS™ and SAMS™ provide ultimate control and accountability, streamline operations, improve quality and loss control, and reduce labor. The GIMS™ ultra high frequency, radio frequency identification (UHF-RFID) system, in particular, fully automates uniform and linen tracking, allowing managers to eliminate labor from cost centers and instead put staff to work enhancing revenues. With more than 500 customers worldwide that include MGM Resorts International, Ritz-Carlton Hotels, Hyatt Hotels, Starwood Hotels and Resorts, Hilton Hotels, Universal Studios, and Madison Square Garden, InvoTech Systems is rooted in a culture that emphasizes long-term client relationships, superior customer service, and on-going technology innovation and integration. For more information, please visit


InvoTech Systems, Inc.
Jeff Welles, Vice President
16530 Ventura Blvd., Suite 603
Encino, CA 91436 USA
Phone: 818-574-6866  
Email:  Sales(at)
Media Contact:
Julie Keyser-Squires, APR
Softscribe Inc.
180 River Springs Drive NW
Atlanta, GA 30328
Phone: 404-256-5512
Email:  Julie(at)

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Also See: Nation's Top Hotel School Gives Students Experience in RFID and Uniform Delivery Technology; Cornell University School of Hotel Administration Installs InvoTech's Ultra-High Frequency RFID with White Conveyors Uniform Delivery System in Statler Hotel / December 2011

Uniforms Add to the Showmanship at Award-Winning Rivers Casino; Thousands of Garments are Tracked with UHF-RFID Technology to Cut Labor Costs, Enable Hands-free Efficient Laundry Processing / December 2011

InvoTech’s GIMS™ Uniform Tracking System Put into Action at Omni Dallas Hotel; InvoTech Selected for Efficient Uniform Department Operations with UHF-RFID Technology that Cuts Labor Costs / November 2011

The Sycuan Casino Powers Growth for a Sovereign Indian Nation; Rich 12,000 Year-Old Heritage Safe Guarded with Savvy Control of Tribal Assets and Cost-Saving Uniform Inventory Tech / November 2011

Hotel Bel-Air Selects InvoTech's GIMS™ Uniform System and SAMS™ Security System; InvoTech Selected for Efficient Uniform Department Operations with UHF-RFID Technology and High-Tech Security with 'Green' Paperless Processes at Luxury Hotel / September 2011

Fallsview Casino Resort Selects InvoTech GIMS™ Ultra-High Frequency RFID Uniform Tracking System; 24x7Automated Uniform Tracking and Distribution Will Increase Efficiency, Save Staff Time / August 2011

Video: HITEC 2011 Recap from InvoTech – Busiest Show in Five Years; HITEC 2011 Attendees Shopped Systems that Save Time and Money; Ultra High Frequency RFID Solutions Tapped for Efficiency / August 2011

InvoTech Expands Macau Casino Hotel Presence; Leader in Inventory Control Systems Will Implement GIMS™ Uniform System in Sheraton, Shangri-La, St. Regis and Traders Properties / June 2011

MGM Grand Hotel Las Vegas Manages 90,000-Piece Garment Inventory with InvoTech Uniform Tracking System; 'Barcodes Function as a License Plate for Clothes;' Accurate Inventory Software Reports Keep Departments on Budget; Uniforms Delivered Ready to Wear in 30 Seconds at Employee Clock-In / June 2011

Sycuan Casino Upgrades Garment Inventory Tracking System to InvoTech GIMS UHF-RFID; Sycuan Renovates Casino, Relies on Accurate Reports to Manage Tribal Assets of 20,000 Uniforms used by 1,600 Team Members / June 2011

InvoTech Announces GIMS™ UHF-RFID Linen and Uniform Tracking System; New UHF-RFID System (GIMS™) Eliminates Hand Counts, Creates Greater Laundry Efficiency, Reduces Lost Items to Save Money / May 2011

MSR-FSR Installs InvoTech’s GIMS UHF-RFID Asset Tracking System for Efficient Laundry Operations of Cleanroom Uniforms; Class 10 Cleanroom Article Provider Uses UHF-RFID Technology to Verify Stringent Ultra Cleanroom Standards / May 2011

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