News for the Hospitality Executive
9, 2011 –
The MGM Grand name is synonymous with grand luxury and spectacular
entertainment around the world. MGM
Resorts International delivers a winning combination of leisure
offered in settings with deluxe accommodations and exceptional service
beautiful properties from the Las Vegas Strip to Macau.
Murphy relies on a heavy-lifting solution called the GIMS™ uniform inventory control system from InvoTech Systems, Inc. to manage the impressive task of the real time tracking the 90,000 garments in MGM Grand Hotel Las Vegas’ active-use rotation. InvoTech is the world leader in inventory tracking for hotels, casinos, resorts, and theme parks. MGM Grand Hotel Las Vegas implemented the GIMS™ system when it opened in 1993, and today MGM Resorts International employs InvoTech’s GIMS™ Uniform System at 17 of its properties worldwide.
Imagine the largest dry cleaner shop you know, now raise it by the power of 10
“Imagine the largest dry cleaners you have ever seen, with moving conveyers of hanging clothes and storage for all its customers’ garments, and then multiply it by the power of ten – that is our operation,” says Murphy. “We track every single item of staff uniform clothing from the neckties on our concierges to the heavy duty jumpsuits for our engineers. Our system records when each piece was purchased, how much we paid, how often it has been cleaned and repaired, and when it is forecasted for replacement.”
Barcodes function as “a license plate for clothes.” System handles 150,000 uniform transactions in one month
“We place a bar code tag in every garment at purchase,” said Murphy, likening the code to a license plate for clothes. His staff scans the tags to identify, count, value, and process all items so their location is always known throughout the garment’s life. This eliminates lost or misplaced valuable uniform pieces. “The GIMS™ software tells us when we purchased the garment as well as who has worn it, when, and how many times,” explains Murphy. “We track laundering and dry cleaning cycles and repairs.” An illustration of the extensive scope of GIMS™ tracking is the fact that Murphy’s department handled 150,000 uniform “transactions,” such as fittings and replacements, in the month of April alone.
GIMS helps MGM Grand keep up appearances with historical data on garment life cycles
Murphy’s team relies on the historical data stored in its uniform inventory control systems to replace garments before they show wear. “We have many types of garment pieces with widely varying fabric types and replacement rates,” says Murphy. “Fortunately, our system’s database is comprehensive and tracks all of this information.”
Accurate uniform use reporting keeps departments on budget
Murphy frequently runs cleaning-activity and aging reports based on historical metrics to guide him in determining what garments must be replaced to maintain normal par stock levels of all attire. “Some manufacturers have prolonged lead times to accommodate our custom colors and treatments, and the GIMS™ system allows us to forecast when we will need to replace these items,” he says. “Accuracy is essential so we can be confident of the uniform levels we need to maintain.”
Murphy’s garment database is also essential to budgeting for replacements. In addition to tracking a garment’s life cycle, the system stores its manufacturer and most recent purchase price. “At budget time, department heads come to me for the numbers on how much they need to include for uniform replacements.”
“The amount of time our employees spend in the uniform room is much shorter,” says Murphy. “Our conveyor system is networked with InvoTech software. An employee swipes his or her ID card and the conveyor delivers the person’s uniform in an average of less than 30 seconds.”
About MGM Grand Hotel Las Vegas
MGM Grand, a AAA Four Diamond resort with 5,044 elegant rooms and suites, offers the “Maximum Vegas” experience. MGM Grand features the astonishing KÀ by Cirque du Soleil®, the beautiful women of MGM Grand’s Crazy Horse Paris, and world-class entertainment at the Grand Garden Arena and Hollywood Theater. The resort offers signature restaurants by celebrity chefs and restaurateurs including Joël Robuchon, a Michelin three star, Forbes Five Star, AAA Five Diamond award-winning fine dining establishment. This vibrant property also features a state-of-the-art, non-smoking conference center, the Grand Spa, Cristophe Salon, an inviting pool complex featuring the tantalizing daylife of WET REPUBLIC, dynamic nightclubs, the Lion Habitat and CSI: The Experience. Upscale accommodations include The Mansion, an exclusive hotel within the hotel; the luxurious two-story SKYLOFTS at MGM Grand; and The Signature at MGM Grand, a luxury all-suite, non-gaming hotel located adjacent to the main resort. MGM Grand is a wholly owned subsidiary of MGM Resorts International™. For more information and reservations, visit www.mgmgrand.com or call toll free at (877) 880-0880.
About InvoTech Systems
InvoTech Systems, Inc. – a Microsoft Certified Partner – is a leading provider of high quality and innovative inventory control systems for hotels, casinos, resorts, theme parks and sports arenas. The company’s GIMS™ asset management and tracking systems manage Uniforms, Linens and Laundries, and its SAMS™ systems manage Security and Guest Services operations. Both GIMS™ and SAMS™ provide ultimate control and accountability, streamline operations, improve quality and loss control, and reduce labor. The GIMS™ ultra high frequency radio frequency identification (UHF-RFID) System, in particular, fully automates uniform and linen tracking and allows managers to eliminate labor from cost centers, or to utilize that labor instead to enhance revenues. With more than 500 customers worldwide, such as MGM Resorts International, Ritz-Carlton Hotels, Hyatt Hotels, Starwood Hotels and Resorts, Hilton Hotels, Universal Studios and Madison Square Garden, InvoTech Systems is rooted in a culture that emphasizes long-term client relationships, superior customer service and on-going technology innovation and integration. For more information, please visit www.invotech.com.
InvoTech Systems, Inc.
Jeff Welles, Vice President
16530 Ventura Blvd., Suite 603
Encino, CA 91436 USA
Julie Keyser-Squires, APR
180 River Springs Drive NW
Atlanta, GA 30328
Casino Upgrades Garment Inventory Tracking System to InvoTech GIMS
UHF-RFID; Sycuan Renovates Casino, Relies on Accurate Reports to Manage
Tribal Assets of 20,000 Uniforms used by 1,600 Team Members / June
Announces GIMS™ UHF-RFID Linen and Uniform Tracking System; New
UHF-RFID System (GIMS™) Eliminates Hand Counts, Creates Greater Laundry
Efficiency, Reduces Lost Items to Save Money / May 2011
Installs InvoTech’s GIMS UHF-RFID Asset Tracking System for Efficient
Laundry Operations of Cleanroom Uniforms; Class 10 Cleanroom Article
Provider Uses UHF-RFID Technology to Verify Stringent Ultra Cleanroom
Standards / May 2011