Hotel Online
News for the Hospitality Executive


AHLEI Front Desk Video Wins Silver Telly Award

Orlando, Florida, June 2010—“Front Desk First Impressions,” a new training video from the American Hotel & Lodging Educational Institute (AHLEI), has won a Silver Telly in the 31st annual Telly Awards, which honors outstanding production in the field of video. Over the years, AHLEI has been awarded more than 15 bronze Tellys as finalists in this annual award competition. This is AHLEI’s first Silver award from the Tellys, designating the top winners in broadcast and non-broadcast categories.

Founded in 1979, the Telly Awards is the premier award honoring outstanding local, regional, and cable TV commercials and programs, the finest video and film productions, and web commercials, videos and films. Winners represent the best work of the most respected advertising agencies, production companies, television stations, cable operators, and corporate video departments in the world. The Telly Awards is a widely known and highly respected national and international competition and receives more than 11,000 entries annually from all 50 states and many foreign countries. Entries do not compete against each other; rather, entries are judged against a high standard of merit.  Fewer than 10 percent of entries are chosen as winners of a Silver Telly, the council’s highest honor.  Other outstanding work is awarded a Bronze Telly. 

“Front Desk First Impressions” showcases the types of front desk service, behaviors, and attitudes that can improve a property’s reputation, guest satisfaction, repeat business, and bottom line. The 40-minute training program was developed in consultation with advisors from top guest service brands, who shared their insights on how to deliver high-caliber front desk service. The video focuses on various tasks and shifts of front desk employees, with five segments showcasing sample encounters between front desk agents and guests. Scenarios include: check-in, handling complaints, upselling, multi-tasking, and follow-up. Interview segments with real front desk agents provide additional advice from professionals on the job.

In addition to the video content, the DVD includes a leader’s guide, participant companion materials, pre-shift lesson plans, and an accomplishment checklist in PDF format.
Front Desk First Impressions” is available for $224.95; $179.95 for AH&LA members.  To order, visit or call 800-752-4567 or 517-372-8800.  Outside the U.S. and Canada, call 407-999-8100.
Established in 1953 as a nonprofit educational foundation of the American Hotel & Lodging Association, the Educational Institute’s mission is to support AH&LA by becoming the preferred provider to the lodging industry, hospitality schools, and related hospitality industries both domestically and internationally by developing and providing quality resources to train, educate, and certify hospitality professionals.

Elizabeth Johnson 
Senior Marketing Manager 
American Hotel & Lodging Educational Institute 
2113 North High Street, Lansing MI 48906 
Phone: 517-318-2359
Fax: 517-372-5141
Find EI on: Facebook | Twitter | YouTube


Also See: American Hotel & Lodging Educational Institute Honors 2010 Leaders in Hospitality Training and Education / June 2010

AHLEI Names 2010 CHA and MHS Emeritus Recipients / June 2010

New Case Studies Book from AHLEI Tackles Tough Management Issues / June 2010

Educational Institute s Hospitality iCoach Brings Training Tips to Your Phone / April 2010

American Hotel & Lodging Educational Institute Launches New Websites and Shopping Cart / April 2010

American Hotel & Lodging Educational Institute Expands Into Qatar; Casabella Hospitality Management, Doha has been appointed Master License of Hospitality Education Programme (HEP) / March 2010

New Online Assessment Tool Prepares Candidates for CFBE Exam / February 2010

Educational Institute's Resort Textbook Has New Name, New Content / December 2009

255 Hospitality Students Receive $382,000 in Scholarships Via AH&LEF’s Core Scholarship Programs / October 2009

American Hotel & Lodging Association Fall Conference Offers Educational Programming, Networking Events, Specialized Committee Meetings / August 2009

American Hotel & Lodging Association Releases New Card Check Educational Video for Industry Employees / July 2009

Jon Simons Appointed to American Hotel & Lodging Association's Manager of Government Affairs / July 2009

10 Partner Lodging Associations Honored by American Hotel & Lodging Association at 2009 Summer Summit for Outstanding Leadership and Growth / July 2009

AH&LA Sets Agenda for Summer Summit June 23 - 24, 2009 in Chicago; Hospitality Leaders to Develop Economic Recovery Strategies, Future AH&LA Initiatives, and Recognize Outstanding Hotel Properties and Employees / May 2009

American Hotel & Lodging Association Sends Letter to President Obama Opposing Government Business Travel Cutbacks, Reductions Hurt Administration’s Goals of Saving Jobs and Revitalizing the Nation’s Economy / April 2009

American Hotel & Lodging Association Responds to Northern Trust Accusations by Members of Congress Jobs Are Not a Luxury / February 2009

Guidlines for Meetings and Events Held by Companies that have Received Emergency Government Lending Issued by U.S. Travel Association, AH&LA and Others; Policies Support Prudent Use of Taxpayer Dollars while Supporting Meetings and Events Industry / February 2009


To search Hotel Online data base of News and Trends Go to Hotel.OnlineSearch
Home | Welcome| Hospitality News | Classifieds| One-on-One |
Viewpoint Forum | Industry Resources | Press Releases
Please contact Hotel.Onlinewith your comments and suggestions.