News for the Hospitality Executive
|CHICAGO - June 3,
is the most important thing a hotel can provide to travelers above and
safe, comfortable environment?
Confidence in their travel plans.
“Most of the guests at our property travel by air, and our goal is to make their travel experience as easy as possible,” said Maureen Shepherd, general manager of the Hilton Garden Inn Cleveland Airport.
“Providing confidence to our guests is essential, so when I saw an airport travel information display at another hotel I recognized its value immediately. I took a photo of it with my cell phone and contacted the manufacturer, Flyte Systems.”
That was in late 2009. Ms. Shepherd had a FlyteBoard in her property’s lobby by January 2010. Flyte Systems is the only full service hotel flight information display solution provider that offers real-time departure information.
“We are seeing a win-win result from mounting a FlyteBoard real-time airline flight information display in our lobby. Guests value the convenience and feel more in command of their travel arrangements, and the property adds revenue when guests see their flight is delayed or cancelled,” Shepherd said.
Cleveland Hopkins Airport is a hub for many carriers and the East Coast had a tough travel season this past winter that caused a record number of delays.
“Guests would call down to our auditor at 4 a.m. to ask what the FlyteBoard said about the status of their morning flight,” Shepherd said. “They would frequently stay with us for breakfast or extend their stay when weather closed down their destinations. There are not many restaurants near us, so we saw an increase in our F&B business because of the FlyteBoard.”
Shepherd noted that the high-definition FlyteBoard display in her Hilton Garden Inn is centrally located behind the front desk so guests can verify their flight status during check out.
“I noticed FlyteBoard has all the airlines that fly into Cleveland, some of them are not even listed on the airport’s displays,” Shepherd said. “Taxi drivers run into our lobby to check the status of flights, and this makes them more familiar with our property. Traveling professionals are beginning to expect hotels to provide real-time airport information displays; it is a valuable service for our guests.”
Real-time Flight Information
What sets Flyte Systems apart from PC-based applications is the ability to post accurate, real-time airline flight arrival and departure information, not FAA-regulated scheduled departure times that do not list delays caused by air traffic control, aircraft maintenance, crew availability and weather.
Flyte Systems offers a suite of products that serve the traveling public: FlyteBoard, FlytePass, FlyteChannel and FlyteTouch.
For tips on how to generate revenue by providing guests with Flyte Systems airline information, please log on to the Flyte Systems website at www.flytesystems.com.
About Flyte Systems
The Flyte Systems Division of Industrial Television Services (ITS), based in Chicago, Illinois, is the leading provider of subscription-based environmentally responsible airport flight information displays for the hospitality, convention center and digital signage industries and related businesses.
It delivers accurate, instant, airport-centric updates of flight information – not FAA-regulated scheduled departure times that may omit last minute changes. Properties are able to differentiate their products and boost customer loyalty and repeat business with ’glance-and-go’ content critical to a traveler’s day.
Flyte Systems’ product suite builds upon ITS’ 50-year history as the leading provider of live flight information to airports, airlines, government agencies, port authorities and other travel-based businesses.
Flyte Systems was formed in 2007 to offer new Web-based travel technology and product lines. In addition to using Energy Star-compliant digital displays, Flyte products help significantly reduce energy consumption by eliminating unnecessary trips to the airport.
Customers include Marriott, Hyatt, Westin, Embassy Suites, Holiday Inn, Days Inn, Hilton, Doubletree, Hotel Sofitel, Adam’s Mark, Renaissance and Crowne Plaza hotels, independent properties, convention centers and transportation centers.
About Hilton Garden Inn Cleveland Airport
The Hilton Garden Inn Cleveland Airport hotel in Cleveland, OH is conveniently located only two miles from Cleveland Hopkins International Airport via complimentary shuttle service. The International Exposition Center/I-X Center and NASA Glenn Research Center are also located only three miles from our Cleveland hotel via complimentary shuttle service. Downtown Cleveland, Ohio is only 12 miles and accessible via Interstate 480 and I-71. The hotel provides complimentary airport shuttle service to and from Ohio's Cleveland Hopkins International Airport, complimentary on-site parking and high-speed wired and wireless Internet access. Guest rooms feature LCD TVs, spacious work desk with Mirra® chairs by Herman Miller, and microwave, refrigerator, coffee maker, iron/ironing board, and hairdryer.
Debbie Kalish, Account Executive
3515 Martens Street
Franklin Park, IL 60131
Phone: (877) 463-5983
Hilton Garden Inn Cleveland Airport
Maureen Shepherd, GM
4900 Emerald Court S.W.
Cleveland, OH 44135
Julie Keyser-Squires, APR
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|Hilton Garden Inn Minneapolis Installs Flyte Systems Solutions to Serve Airline Travelers, Guests print boarding passes at chic lobby kiosk / October 2009|
|Flyte Systems Adds Cleveland Airport Hotel Property to Growing Customer Base; Holiday Inn Express Brookpark Installs Flight Information and Boarding Pass Printing as Key Differentiators / August 2009|
|Flyte Systems Unveils Enhancements to FlyteTouch Airport Information Product Line at HITEC 2009; Enhanced FlyteTouch gives travelers real-time airport flight status, boarding passes, local weather, traffic and safety information for total traveler service / June 2009|
|Flyte Systems Installs Live Airline Information at LAX Airport Parking Complex; Full-service parking company WallyPark adds FlyteBoard real-time airline info display for travelers / May 2009|
|World’s Busiest Airport: Hotel Guests Staying near Atlanta’s ATL Value Flyte Systems Live Airline Information; NextGen travelers insist on airline flight displays and boarding pass printing / April 2009|
|Flyte Systems Partners with Digital Signage Provider EscapeWire Solutions to Provide Live Airline Flight Information; Partnership to encompass free-to-guest television and digital signage services / January 2009|
|InterContinental Chicago Launches Guest-centric Flight Information Service; Guests queuing up to use boarding pass kiosks from Flyte Systems / January 2009|
|PGA Resort Scores an Eagle on Airline Flight Information Service for Guests; Real-time flight departure information adds greater guest convenience and increased club business / November 2008|
|Fourteen Hotels Add Flyte Systems Live Airline Information to Serve Travelers; Increasing demand reflects growing guest expectations, immediate ROI / October 2008|
|Flyte Systems Partners with Digital Signage Provider DisplayIQ, Installs Live Airline Information at 2 Hotels; Enhance guest service: operators add airline information to digital signage systems / October 2008|
|Leading Management Company Selects FlyteBoard to Serve Air Travelers at 'A' Location Hotels in Virginia and DC; New guest amenity provides competitive advantage in hot market / September 2008|
|Holiday Inn Select Rosemont Installs FlyteBoard and FlytePass To Serve Business Travelers; Flyte Systems airline information products fill the ‘travel confidence’ gap / August 2008|
|New Management Company Makes Its Mark by Executing on Upscale Service, Unique Amenities and Maximized ROI; Rolls Out Flyte Airline Information Systems Across Portfolio to Serve Business Guests, Differentiate Properties / August 2008|
|Flyte Systems Triples Size in First Year of Operations Providing Airline Information to Aid Busy Travelers; At HITEC '08 Flyte will cement leadership, build partnerships to deliver real-time airline information / June 2008|
|Flyte Systems Partners with Digital Signage Provider Four Winds Interactive to Provide Live Airline Flight Information; Partnership powers potential new service offerings, adds vital travel information / May 2008|
|'The Belamar' Luxury Boutique Installs Flyte Systems in State-of-the-Art Business Center; Live airline flight information and boarding pass printing provide travel convenience for business guests / May 2008|
|Kokua Hospitality Signs Agreement with Flyte Systems to Install Airline Information Products in Five Hotels; Live airline flight information to provide travel convenience for guests / April 2008|
|Four-Diamond, IACC Certified Eaglewood Resort & Spa Installs Flyte Systems Products to Elevate Service; Shortened ROI proves value of airline flight information to guests and property / April 2008|
|Hyatt Rosemont Installs FlyteBoard Flight Information Display to Serve Traveling Guests; Hyatt gains ‘wallet share;’ guests stay on property longer when flights are delayed / March 2008|
|Annual Digital Signage Expo ‘Ripe for Content Providers in 2009’; Flyte Systems President Brian Reynolds sees three top trends emerging / March 2008|
|Flyte Systems Inks Agreement with Digital Signage Provider Digital Minds, Installs TouchQuest FlyteBoard at Donald E. Stephens Convention Center; Airline flight information enhances customer service at Donald E. Stephens Convention and Conference Center, adds revenue opportunities / February 2008|
|Doubletree and Hilton Hotels at Seattle Airport Install FlyteBoard Airline Information Screens to Serve Business Travelers; FlyteBoards aid road-warrior guests with real-time airline information at two giant properties / February 2008|
|Supercharged Embassy Suites Turns Guest Perks Into Record-Breaking Year; Installation of FlyteBoard technology focuses on flier needs / January 2008|
|Marriott Dallas/Fort Worth Airport Hotel Provides Guests with Airline Flight Information from Flyte Systems; FlyteBoard screens in lobby aid airport-bound guests with flight times / January 2008|
|Tech Savvy Road Warriors Expect Travel Innovations from Hotels; The Crowne Plaza Dulles Airport responds with real-time flight information in lobby / December 2007|
|The Chicago O'Hare Crowne Plaza Attracts Business with Unique Technology Perks; Focus on the business traveler includes real-time flight information / November 2007|
|Flyte Systems Installs Airline Flight Information Display at Javits Center for IH/M&R Show; Meet me at the FlyteBoard- IH/MRS attendees confirm airline flights on FlyteBoard in Javits Center lobby, make confident travel plans / November 2007|
|Sofitel Chicago O'Hare's European Style Embraces Guest Airline Services; The focus on amenities like FlyteBoard delivers a value-add for business travelers / October 2007|
|Westin Boston Waterfront Hotel Provides Guests with Airline Flight Information To Speed Their Travels; Real-time airline departure-arrival screens set The Westin Boston Waterfront apart / October 2007|
|Flyte Systems Installs Airline Flight Information Displays at Berger Hotels; Updated airline departure-arrival screens keep guests and revenue on property / September 2007|
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