News for the Hospitality Executive
PGA Resort Scores an Eagle on Airline Flight Information
Service for Guests
Real-time flight departure information adds greater guest convenience
and increased club business
November 12, 2008 -- Located 12 miles from Palm Beach International Airport (PBIA), PGA National Resort & Spa in Palm Beach Gardens, FL caters to a guest list of golfing enthusiasts who travel to this luxurious AAA Four Diamond resort from all points on the globe by air. Its list of amenities, from 90 spectacular holes of golf and an unrivaled spa facility, to seven highly rated onsite restaurants and lounges, attracts not only golfers, but families, couples, corporations and business travelers. Self-described as the “Celebrated Grand Champion of Florida Golf Resorts,” the property delivers on its promise of a world-class experience.
Flight info adds to 4-Diamond service
With so many guests arriving and departing via PBIA, the resort offers guests its own onsite limo service to the airport which began a logical step to look into other travel options that might help simplify their guests’ airline travel experience. According to the property’s Director of Marketing, Brett Laiken, that was when they discovered FlyteBoard, a real-time flight information display subscription service by Flyte Systems.
“At the PGA National Resort & Spa, our focus is on making our guests’ visits memorable, and that begins from the moment they deplane to the moment they board our limo for their return home,” Laiken said. “With FlyteBoard, our guests no longer have to guess whether or not their flights will depart on time. A quick glance at the FlyteBoard high-resolution screen tells them whether they can linger a little longer, or if it really is time to go.”
According to Laiken, PGA National installed FlyteBoard in May in the property’s state-of-the-art Business Center after researching several options. Since then, he’s seen a substantial increase in the number of guests who visit the Business Center as they prepare to depart. “Guests rely on the live airline flight information,” Laiken noted. “It adds confidence to their travel day and that is a valuable guest service.”
Real-time Flight Information
What sets Flyte Systems apart from PC-based applications is the ability to post accurate, real-time airline flight arrival and departure information, not FAA-regulated scheduled departure times that do not list delays caused by air traffic control, aircraft maintenance, crew availability and weather.
Flyte Systems offers a suite of products that serve the traveling public: FlyteBoard, FlytePass, FlyteChannel and FlyteTouch.
Laiken points out that when guests discover their flights have been delayed or cancelled, they go to the front desk and postpone their scheduled airport limo ride and then head into the PGA National’s popular iBar, the chic lounge located next to the Business Center. “When guests know they have a choice of going to the airport and waiting out their delayed flight sitting in a plastic chair at a fast food restaurant, or relaxing at iBar, there is no contest.”
Flyte Systems applications are often used by properties to generate increased revenue streams with innovative marketing approaches to the distressed traveler. For tips on how to generate revenue by providing guests with Flyte Systems airline information, please log on to the Flyte Systems website at www.flytesystems.com.
About PGA National Resort and Spa
Opened in 1981, PGA National Resort and Spa is a stunning South Florida vacation and meeting destination. The legendary 381-room resort offers 90 holes of championship golf, including the famed Champion Course, current home to the PGA Tour’s Honda Classic and past host of the 1983 Ryder Cup, the1987 PGA Championship and a litany of other prized professional golf tournaments. Other distinguishing features include The Spa at PGA National, a 42,000 square foot European Spa with 56 treatments areas, over 100 services and the exclusive Waters of the World outdoor mineral pools; a world-class health and racquet club; 39,000 square feet of newly renovated conference space and seven on-site restaurants and lounges. PGA National Resort is located in Palm Beach Gardens, Florida. For more information call 800-633-9150 or visit www.pgaresort.com.
About Flyte Systems
|Also See:||Fourteen Hotels Add Flyte Systems Live Airline Information to Serve Travelers; Increasing demand reflects growing guest expectations, immediate ROI / October 2008|
|Flyte Systems Partners with Digital Signage Provider DisplayIQ, Installs Live Airline Information at 2 Hotels; Enhance guest service: operators add airline information to digital signage systems / October 2008|
|Leading Management Company Selects FlyteBoard to Serve Air Travelers at 'A' Location Hotels in Virginia and DC; New guest amenity provides competitive advantage in hot market / September 2008|
|Holiday Inn Select Rosemont Installs FlyteBoard and FlytePass To Serve Business Travelers; Flyte Systems airline information products fill the ‘travel confidence’ gap / August 2008|
|New Management Company Makes Its Mark by Executing on Upscale Service, Unique Amenities and Maximized ROI; Rolls Out Flyte Airline Information Systems Across Portfolio to Serve Business Guests, Differentiate Properties / August 2008|
|Flyte Systems Triples Size in First Year of Operations Providing Airline Information to Aid Busy Travelers; At HITEC '08 Flyte will cement leadership, build partnerships to deliver real-time airline information / June 2008|
|Flyte Systems Partners with Digital Signage Provider Four Winds Interactive to Provide Live Airline Flight Information; Partnership powers potential new service offerings, adds vital travel information / May 2008|
|'The Belamar' Luxury Boutique Installs Flyte Systems in State-of-the-Art Business Center; Live airline flight information and boarding pass printing provide travel convenience for business guests / May 2008|
|Kokua Hospitality Signs Agreement with Flyte Systems to Install Airline Information Products in Five Hotels; Live airline flight information to provide travel convenience for guests / April 2008|
|Four-Diamond, IACC Certified Eaglewood Resort & Spa Installs Flyte Systems Products to Elevate Service; Shortened ROI proves value of airline flight information to guests and property / April 2008|
|Hyatt Rosemont Installs FlyteBoard Flight Information Display to Serve Traveling Guests; Hyatt gains ‘wallet share;’ guests stay on property longer when flights are delayed / March 2008|
|Annual Digital Signage Expo ‘Ripe for Content Providers in 2009’; Flyte Systems President Brian Reynolds sees three top trends emerging / March 2008|
|Flyte Systems Inks Agreement with Digital Signage Provider Digital Minds, Installs TouchQuest FlyteBoard at Donald E. Stephens Convention Center; Airline flight information enhances customer service at Donald E. Stephens Convention and Conference Center, adds revenue opportunities / February 2008|
|Doubletree and Hilton Hotels at Seattle Airport Install FlyteBoard Airline Information Screens to Serve Business Travelers; FlyteBoards aid road-warrior guests with real-time airline information at two giant properties / February 2008|
|Supercharged Embassy Suites Turns Guest Perks Into Record-Breaking Year; Installation of FlyteBoard technology focuses on flier needs / January 2008|
|Marriott Dallas/Fort Worth Airport Hotel Provides Guests with Airline Flight Information from Flyte Systems; FlyteBoard screens in lobby aid airport-bound guests with flight times / January 2008|
|Tech Savvy Road Warriors Expect Travel Innovations from Hotels; The Crowne Plaza Dulles Airport responds with real-time flight information in lobby / December 2007|
|The Chicago O'Hare Crowne Plaza Attracts Business with Unique Technology Perks; Focus on the business traveler includes real-time flight information / November 2007|
|Flyte Systems Installs Airline Flight Information Display at Javits Center for IH/M&R Show; Meet me at the FlyteBoard- IH/MRS attendees confirm airline flights on FlyteBoard in Javits Center lobby, make confident travel plans / November 2007|
|Sofitel Chicago O'Hare's European Style Embraces Guest Airline Services; The focus on amenities like FlyteBoard delivers a value-add for business travelers / October 2007|
|Westin Boston Waterfront Hotel Provides Guests with Airline Flight Information To Speed Their Travels; Real-time airline departure-arrival screens set The Westin Boston Waterfront apart / October 2007|
|Flyte Systems Installs Airline Flight Information Displays at Berger Hotels; Updated airline departure-arrival screens keep guests and revenue on property / September 2007|
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