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Millennium Knickerbocker Enters New Year with New Business Center,
Services from TTI Technologies International

Chicago landmark hotel adds self-service computer workstations/kiosks, Fax/Copier/Scanner/Printer
and Boarding Pass Printing Service for guests

New York — January 27, 2009 — As part of its ongoing effort to enhance the experience of its valued guests, the Millennium Knickerbocker Hotel Chicago has upgraded its business-center technologies and guest services with self-service solutions provided by TTI Technologies International. The landmark hotel, located on Michigan Ave. at the gateway to Chicago’s famed Magnificent Mile, is a top downtown destination for business and international travelers. Growing its portfolio in the Chicago market with the Millennium brand is part of the company’s ongoing growth strategy.

“Previously we were operating with a single guest-use computer with limited functionality,” said Dominic Smart, Millennium Knickerbocker Hotel Director of Rooms. “We needed a partner with expertise in business center operations to meet the needs of our guests – especially our high-end business travelers. In this ever-changing high-tech world, presentations and communications are constantly evolving. This requires on-demand access to printing, scanning, email and the Internet via the very latest technologies and equipment. Based on the previous relationship and satisfaction that Millennium corporate has with the products and services provided by TTI, we selected our partner.”

The Millennium Knickerbocker Hotel Chicago installed three TTI self-service guest computers equipped with free-to-guest Airline Boarding Pass Printing functionality and a full-service Fax/Copier/Scanner/Printer system. These easy-to-use and affordable solutions provide Millennium Knickerbocker guests with the convenience of being able to access a host of business services from one central location.

“With the diverse set of users needing immediate access 24/7, security (viruses/malware) is an ongoing challenge and it can take up many man hours just to maintain the business center,” Smart said. “With TTI, all services are done remotely and can be rebooted to a clean image at any time. In addition, TTI can reorder supplies without being asked to do so. And, should we experience any hardware failures – which has yet to be the case – the equipment is replaced overnight. All software issues are as simple as a reboot, which makes the operation very simple to trouble shoot.”

TTI has been installing automated business centers in hotels for many years with offices in New York, Miami, Boston, California, and Phoenix. TTI business services include: Self Service Business Centers, ID/Passport Scanners, Airline Boarding Pass Printing Systems, Automated Concierge Services, Informational Kiosks, Luggage Storage Solutions, ATM's, Digital Signage systems and more.

“We could not have asked for a better brand or facility to grow our business in the Chicago market,” said Steve Blidner, TTI President. “As the demand for self-service technologies continues to rise, we at TTI are committed to developing solutions that are easy to use and easy to support. Travelers face enough stress while on the road, and worrying about how to communicate with friends, family or the office should not be one of them. The travelers that require access to a hotel’s business center are those who demand and expect services that help them do their jobs while on the road any hour of the day. We understand the importance of making technology user-friendly, and the solutions we deliver are extremely easy to operate and require little staff interaction.

“As we enter a New Year, it’s very exciting to know that we are continuing to grow our valued relationship with Millennium Hotels & Resorts,” he added. “The economy is tough for everyone, and being able to provide travelers with affordable solutions that help them do their jobs easier – while helping hotels increase revenues with a very small investment – is a great position to be in. At TTI, we promise to deliver guest-service solutions with our customers’ economic and business needs in mind.”

About Millennium Hotels & Resorts
Millennium Hotels and Resorts (MHR) is the North American arm of London-based Millennium and Copthorne Hotels plc (MLC).  The MHR portfolio includes 14 hotels in the U.S., offering both business and leisure travelers upscale accommodations in premier locations from major cities to resort areas.  Hotels include the Millennium Broadway and The Premier, located in the heart of New York’s Times Square; the historic Millennium Biltmore Hotel in downtown Los Angeles; the Millennium Bostonian, overlooking Faneuil Hall and Quincy Market in Boston; and the Millennium Knickerbocker Hotel, situated on Chicago’s famed Magnificent Mile.  For more information or reservations, please visit

About TTI Technologies International
TTI Technologies International has been providing state-of-the-art public access equipment and services to the national hospitality industry for over 17 years. We supply and service over 175 locations; including hotels, motels, airports, and youth hostels with equipment ranging from Self Service Business Centers, Automated Concierge Services, Informational Kiosks, Luggage Storage Solutions, ATM's, and Digital Signage to name a few. TTI is your one-stop shop for your technological and service needs. For more information, visit


Barb Worcester
Tel: (440) 930-5770

Steve Blidner
Telephone Technologies Inc.
Tel: 888 692-4262


Also See: TTI Targets Top Talent During Tough Times; Bridget Oliva-Werba joins growing business as VP Sales and Marketing / January 2009
Affinia Manhattan Boosts Guest Satisfaction, Revenues with Fax/Copier/Scanner from TTI ; Provider of self-service business center technologies to showcase its solutions at IH/M&R Show Nov. 8-11 in New York, Booths 3053 / November 2008
TTI WebScan System Interfaces to MyHMS PMS from InnPoints Worldwide; TTI Technologies International imports text and images from passports and driver's licenses directly to the MyHMS property-management system from InnPoints / October 2008
Juliet Hodge Joins TTI to Streamline Customer Relations, Quality Control; As Hotel Relations Manager, Hodge to serve as liaison between TTI and hotels to streamline communications and assess need for new guest-service technologies / August 2008
TTI Technologies' Luggage Tag/Phone Card Kiosks Helping Jazz Hostels in New York; TTI Technologies International develops proprietary solution for six properties to better serve international travelers/guests at check out and increase revenues / June 2008
ID/Passport Scanners from TTI Tackles Charge-back, Identity Fraud Issues and More; TTI Technologies International offers the only system that imports text and images from passports and driver's licenses directly to a hotel's Windows-based property-management system in less than 10 seconds / May 2008
TTI's 'ConciergeOnDemand™' Services Now Showing at 100th Hotel; New self-service entertainment ticketing system to be showcased in Booth #244 at the 2008 Asian American Hotel Owners Assn. Annual Convention March 26-29, 2008 / February 2008 to Provide Ticketing for TTI's 'ConciergeonDemand' Lobby Kiosk; New guest service and revenue tool to be showcased at the IH/M&R Show in New York, November 11-13 at the Jacob K. Javits Convention Center in Booth No. 3053 / November 2007
TTI Brings 'Concierge on Demand' Services to Hotels as Guest-Service, Revenue Tool; Portland Square Hotel in NYC is first to use the self-service entertainment ticketing system; Ideal for independent hotels with fewer than 200 guestrooms/ September 2007
TTI Taps Talents of Oumou Bah to Drive Customer Relations, Quality Control; As Hotel Relations Manager, Bah to serve as liaison between TTI and hotels to streamline communications and assess need for new guest-service technologies / August 2007
TTI Teams with Sorbis to Provide One-Stop-Shop for Wireless Networking and Business Center Services / February 2007

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