News for the Hospitality Executive
TTI Technologies International
develops proprietary solution for six properties to better serve
international travelers/guests at check out and increase revenues
York — June 10, 2008—To better serve the growing number of travelers staying
at five New York Jazz Hostels and one in Miami, Fla., TTI Technologies
International has developed an automated luggage-tag and pre-paid phone
card kiosk to boost guest satisfaction, streamline front-desk operations,
and increase revenues.
Properties using the automated TTI Luggage-Tag System with Pre-Paid Phone Cards include: New York’s Jazz on the Park, Jazz at Lenox, and Jazz on the Villa; and Miami’s Jazz on South Beach. Jazz Hostels soon to deploy in New York include Jazz on the City and Jazz on the Town. Each of these properties provides affordable accommodations for guests ages 18 through 35 who are traveling for recreation while on a budget, and who are looking to meet like-minded travelers to share their travel experiences.
“Previously each of our Hostels sold luggage tags and pre-paid phone cards from the front desk, but due to the high-volume demand for each of these items, the cash handling became too cumbersome for our busy front-desk staff to maintain, not to mention that it slowed down guest checkout,” said Shirley Levy, Jazz Hostels’ Managing Director. “To alleviate both the cash and labor burden, we turned to TTI to build us an automated solution.
“TTI, which provides and maintains our lobby Internet kiosks, offers great, consistent service year round,” she added. “They’ve been terrific in accommodating all of our automation needs – even when we wanted a dynamic upgrade to one of our kiosks. We approached TTI six months ago with the luggage machine concept.. Within two months they had a working prototype of a completely new system for us to review. After a short and very successful beta, we have systems in place that exceeded our expectations and meets all of our guests’ needs.”
How it works
When a guest checks in prior to 3:00 p.m. at one of the Jazz Hostels, the front desk team offers to store the guests’ luggage at no cost as a cost-effective courtesy on the front end. Once a person has checked out, however, he or she technically is no longer a guest, and therefore luggage storage becomes a fee-paid service.
Through the TTI Luggage-Tag kiosk, a guest types in the first three initials of his or her last name, the date bag storage is requested, and how many bags the guest wishes to store. The system then calculates the fee based on that information, and prints an adhesive luggage tag similar to what travelers receive at the airport. The tag is affixed to the luggage either by the guest or by front desk staff if assistance is requested, and bags are then stored. Guests will receive a printed receipt to present to the front desk when retrieving their luggage.
“During the point-of-sale tagging process, the guest also is given the opportunity to enter his or her email address,” Levy said. “That way, if the guest loses the paper receipt, he or she can print out an email confirmation sent to them immediately after the purchase and use that receipt to claim the bags. Capturing the email address provides us with guest data for future market research.”
Also built into the machine is the ability to purchase pre-paid phone cards.
“Through the TTI kiosk, we can now offer a wide variety of pre-paid cards, rather than the limited selection we offered previously,” Levy added. “The system instructs the user to select from a number of different dollar denominations and how many cards the user wishes to purchase. The system calculates the fee, prints a receipt, and dispenses the pre-paid code. It’s a fast and simple guest service that increases satisfaction and adds immediate revenues to our bottom line.”
Steve Blidner, President of TTI International, said he is thrilled that Jazz Hostel staff and guests alike have embraced the system so whole-heartedly.
“When Shirley came to us asking us to build an automated Luggage-Tag and Pre-Paid Phone Card System, we jumped at the chance,” Blidner said. “Not only did this allow us to provide a value-added service for one of our long-term customers, but it enabled us to create a new product that we believe the entire hospitality industry will quickly come to embrace. A system like this certainly is viable in New York or any location where front-desk staff interaction needs to be minimized.”
Levy said as more Hostels are added to the Jazz portfolio, each will come equipped with a TTI Internet Kiosk and a Luggage-Tag / Pre-Paid Phone Card system. For more information on the TTI Luggage-Tag and Pre-Paid Phone Card System, visit www.ttitel.com.
About Jazz Hostels
Jazz Hostels provides comfortable, safe, affordable and fun accommodations in New York and Miami to more than 200,000 national and international travelers every year. Each Jazz Hostel is unique, from a hip townhouse in the free-spirited East Village, to a landmarked home with a porch and gazebo in Harlem, to a quaint Swiss inn on the sunny beaches of Miami. While the atmosphere may be different at each location, the high quality is always the same: Jazz guarantees a long list of amenities, including 24-hour reception and security, complimentary linens and towels, daily housekeeping, TV lounges, outdoor BBQ terraces, luggage storage facilities, air conditioning, weekly in-house events, and a friendly multi-lingual staff to assist guests with anything they may need. For more information or to get a room, visit www.jazzhostels.com.
About TTI Technologies International
TTI Technologies International has been providing state-of-the-art public access equipment and services to the national hospitality industry for over 17 years. We supply and service over 175 locations; including hotels, motels, airports, and youth hostels with equipment ranging from Self Service Business Centers, Automated Concierge Services, Informational Kiosks, Luggage Storage Solutions, ATM's, and Digital Signage to name a few. TTI is your one-stop shop for your technological and service needs. For more information, visit www.ttitel.com.
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|TTI Teams with Sorbis to Provide One-Stop-Shop for Wireless Networking and Business Center Services / February 2007|
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