News for the Hospitality Executive
As Hotel Relations Manager, Hodge
to serve as liaison between TTI and hotels to streamline
communications and assess need for new guest-service technologies
New York— AUGUST 14, 2008 —TTI Technologies International continues on its quest to maintain best-in-class customer support at hotels offering its coveted business-center services. Recently the company brought on board management- and customer-service specialist Juliet Hodge to serve as Hotel Relations Manager. Hodge will liaise between hotels and TTI to provide immediate resolution to staff and guest requests, assist with ongoing system training, and maintain the hospitable look and feel of the business-service areas.
TTI provides self-service business center workstations, boarding-pass terminals and information kiosks to hotels featuring: High-speed Dell computers with Pentium processors, Dell 17-inch flat screen monitors, Dell Laser Printer, credit-card readers (optional bill readers are available), smart media readers, CD Burner, USB port for memory sticks and other devices, laptop ports, Skype international Internet calling connectivity, and Lexmark multifunction machinery.
“When we decided to create this position, we felt it would make an immediate positive impact on our relationship with customers,” said Steve Blidner, TTI President. “Since hotel employee turnover is an ongoing issue, we are now able to keep track of any new front-desk managers, offer them and their staff training for the business center services we offer, and simply make our selves available to answer questions or provide support. We have always prided ourselves on maintaining great relationships with our customers, but the Hotel Relations Manager position – which showcases our dedication to service – has really set us apart from our competition.
“As Hotel Relations Manager, Juliet will daily interact with front desk staff and guests at TTI–installed hotels to better gauge satisfaction with applications and determine if new services or technologies need to be implemented,” he said. “She specializes in motivation and has amazing people skills.”
Hodge holds a Small Business Management Certificate as well as a Certified Trainer Certificate in both food and beverage and hospitality. Previously, she served as Assistant Manager and Customer Representative at the JFK Airport in New York. She attended Oral Roberts University and was trained under the Dale Carnegie Certificate Program.
“TTI’s reputation for delivering expert great service to people at every level attracted me to this position,” Hodge said. “The company and its team members are committed to making sure that the demands of all customers are met while continually improving on their technology. When a guest approaches a TTI business solution at a hotel – whether it’s a desktop computer or one of our kiosks offering event ticketing via Concierge on Demand, Airline Boarding Pass Printing, or Luggage Tag Printing – he or she can rest assured that the experience will be simple and accommodating.
“It is a real pleasure to be working for TTI, and I look forward to meeting with all customers in the very near future,” she said. “It’s my goal to make certain that each guest leaves the hotel’s business center or kiosk feeling confident about the level of service they have just received.”
Effective immediately, Hodge will begin to visit with all TTI customers in the greater New York area to introduce herself and new solutions available through TTI, such as the company’s ID/PassportScan System. Within 10 seconds, the document scanner can capture legitimate guest information at check-in and immediately download it into the hotel’s property-management system. This enables the hotel to instantly capture the guest’s photo, name, address, date of birth and nationality, while providing proof that the guest actually stayed at the hotel.
“In our business, daily interaction at the property is critical to successful customer relations,” Blidner said. “By taking care of our customers, we in turn help hotels to do the same.”
About TTI Technologies International
TTI Technologies International has been providing state-of-the-art public access equipment and services to the national hospitality industry for over 17 years. We supply and service over 175 locations; including hotels, motels, airports, and youth hostels with equipment ranging from Self Service Business Centers, Automated Concierge Services, Informational Kiosks, Luggage Storage Solutoins, ATM's, and Digital Signage to name a few. TTI is your one-stop shop for your technological and service needs. For more information, visit www.ttitel.com.
|Also See:||TTI Technologies' Luggage Tag/Phone Card Kiosks Helping Jazz Hostels in New York; TTI Technologies International develops proprietary solution for six properties to better serve international travelers/guests at check out and increase revenues / June 2008|
|ID/Passport Scanners from TTI Tackles Charge-back, Identity Fraud Issues and More; TTI Technologies International offers the only system that imports text and images from passports and driver's licenses directly to a hotel's Windows-based property-management system in less than 10 seconds / May 2008|
|TTI's 'ConciergeOnDemand™' Services Now Showing at 100th Hotel; New self-service entertainment ticketing system to be showcased in Booth #244 at the 2008 Asian American Hotel Owners Assn. Annual Convention March 26-29, 2008 / February 2008|
|Telecharge.com to Provide Ticketing for TTI's 'ConciergeonDemand' Lobby Kiosk; New guest service and revenue tool to be showcased at the IH/M&R Show in New York, November 11-13 at the Jacob K. Javits Convention Center in Booth No. 3053 / November 2007|
|TTI Brings 'Concierge on Demand' Services to Hotels as Guest-Service, Revenue Tool; Portland Square Hotel in NYC is first to use the self-service entertainment ticketing system; Ideal for independent hotels with fewer than 200 guestrooms/ September 2007|
|TTI Taps Talents of Oumou Bah to Drive Customer Relations, Quality Control; As Hotel Relations Manager, Bah to serve as liaison between TTI and hotels to streamline communications and assess need for new guest-service technologies / August 2007|
|TTI Teams with Sorbis to Provide One-Stop-Shop for Wireless Networking and Business Center Services / February 2007|
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