News for the Hospitality Executive
TTI Technologies International
offers the only system that imports text and images from passports
and driver’s licenses directly to a hotel’s Windows-based property-management system
in less than 10 seconds
New York — May 13, 2008 — Owners interested in protecting their hotel asset from false chargeback claims and erroneous personal identification provided by guests at check-in are finding solace in the ID/PassportScan System from TTI Technologies International. Within 10 seconds, the document scanner can capture legitimate guest information at check-in and immediately download it into the hotel’s property-management system. This enables the hotel to instantly capture the guest’s photo, name, address, date of birth and nationality, while providing proof that the guest actually stayed at the hotel.
“The benefits of using an ID scanner to capture guest identification information is limitless,” said Steve Blidner, TTI President. “The Optical Character Recognition (OCR) technology used by our ID/PassportScan System works in tandem with DynamicFormFill (DFF) technology to automatically and transparently disperse data into the appropriate fields in the hotel’s PMS. This is a great way to streamline the data-entry process at check-in process and avoid the need for front-desk staff to photocopy and archive passports or other personal documents.
“This tool also removes the risk of human error in the data entry process while simultaneously perfecting list solicitation,” he said. “How often have typos cost a hotel the inability to market to customers for future stays or, more importantly, given a guest a good excuse to file a charge-back claim with their credit-card company in order to avoid charges. The automatic data capture, coupled with our ‘Sign Pad‘ for digital signatures, provides an unprecedented level of protection for owners and operators.”
New York City Hotel a Big Supporter
Glenn Isaacs, Vice President of the Empire Hotel Group in New York, is a big supporter of ID scanning for guest data capture and an even bigger fan of the TTI ID/PassportScan solution.
"We have been searching for this type of solution for some time,” Isaacs said. “We started with one hotel, and were very impressed with the ease of operation and functionality. The installation was performed a timely manner without interrupting the front desk personnel. We have since installed them in two other hotels, and will add them to the rest of our group in the near future."
The Empire Hotel Group is a distinctive collection of 5 hotels all located on Manhattan’s West Side, including: The Lucerne Hotel, The Belvedere Hotel, The Hotel Newton, Travel Inn Hotel, and Americana Inn. Each property has been fully renovated and provides an array of products, services and amenities to accommodate the most distinguished traveler.
Isaacs cited the following as benefits of using TTI’s ID/PassportScan System:
About TTI Technologies International
TTI Technologies International has been providing state-of-the-art public access equipment and services to the national hospitality industry for over 17 years. We supply and service over 175 locations; including hotels, motels, airports, and youth hostels with equipment ranging from Self Service Business Centers, Automated Concierge Services, Informational Kiosks, Luggage Storage Solutions, ATM's, and Digital Signage to name a few. TTI is your one-stop shop for your technological and service needs. For more information, visit www.ttitel.com.
|Also See:||TTI's 'ConciergeOnDemand™' Services Now Showing at 100th Hotel; New self-service entertainment ticketing system to be showcased in Booth #244 at the 2008 Asian American Hotel Owners Assn. Annual Convention March 26-29, 2008 / February 2008|
|Telecharge.com to Provide Ticketing for TTI's 'ConciergeonDemand' Lobby Kiosk; New guest service and revenue tool to be showcased at the IH/M&R Show in New York, November 11-13 at the Jacob K. Javits Convention Center in Booth No. 3053 / November 2007|
|TTI Brings 'Concierge on Demand' Services to Hotels as Guest-Service, Revenue Tool; Portland Square Hotel in NYC is first to use the self-service entertainment ticketing system; Ideal for independent hotels with fewer than 200 guestrooms/ September 2007|
|TTI Taps Talents of Oumou Bah to Drive Customer Relations, Quality Control; As Hotel Relations Manager, Bah to serve as liaison between TTI and hotels to streamline communications and assess need for new guest-service technologies / August 2007|
|TTI Teams with Sorbis to Provide One-Stop-Shop for Wireless Networking and Business Center Services / February 2007|
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