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Affinia Manhattan Boosts Guest Satisfaction, Revenues
with Fax/Copier/Scanner from TTI

Provider of self-service business center technologies to showcase its solutions
at IH/M&R Show Nov. 8-11 in New York, Booths 3053

New York—November 4, 2008—Business Center services are no stranger to guests at the Affinia Manhattan, part of the distinctive collection of Affinia Hotels. For the past several years the New York landmark hotel has been operating with four self-service business center workstations from TTI Technologies International. The recent addition of a new, self-service Fax/Copier/Scanner has led to an increase in Business Center traffic and revenues for the hotel, and is receiving rave reviews by guests.

“The Affinia Manhattan is a large property with high guest traffic/volume,” said Amy Betances, Affinia Manhattan Guest Services Manager. “Having a full-service Fax/Copier/Scanner solution for our Business Center works well for our property. Guests like the simplicity and convenience of being able to access a number of options in one central place. Previously, our Guest Service Agents would have to spend time away from the front desk to fax and copy documents for guests. Now, the guests are able to simply do this themselves. It’s a great service to our guests and an innovative offering from TTI Technologies International to make our job easier.”

TTI has been installing automated business centers in New York area hotels for many years. TTI business services include: Self Service Business Centers, ID/Passport Scanners, Airline Boarding Pass Printing Systems, Automated Concierge Services, Informational Kiosks, Luggage Storage Solutions, ATM's, Digital Signage systems and more.

“It’s a new era in hospitality,” said Steve Blidner, TTI President. “In the early years, guests enjoyed being waited on hand and foot. Today, guests prefer to do many things themselves – especially when it comes to operating business equipment. Self-service technology works really well in today’s hotel environment as long as the solution is easy to use and is supported 24/7 by the provider. Frustration can set in the moment a guest feels he or she does not understand how to properly use a machine or system. TTI understands the importance of making technology user-friendly, and the solutions we deliver are extremely easy to operate and require little staff interaction.”

According to Betances, there have been no complaints since TTI replaced an older system with the new all-in-one Fax/Copier/Scanner solution.  “This guest-service tool seems to always be in use by guests,” she said. “Whenever there is an inquiry regarding fax services, our guest service agents immediately direct guests to the business center. It’s very apparent by the amount of traffic in the business center that it is in high demand. Guest satisfaction with the Business Center is at an all time high, use of all our business center equipment has increased, and overall revenues generated through our business center are on the upswing. Affinia Hotels takes pride in providing customized comforts to our guests and TTI has helped us get there for our business travelers.”

Steven Kipnis, Affinia Manhattan General Manager, concurred.  “I’ve had the pleasure of working with TTI for many years and they are a great team with a true eye on customer service,” Kipnis said. “With four TTI self-service workstations and the Fax/Copier/Scanner unit in our Business Center and a TTI FastCheck-In Airline Boarding Pass Printing system in our lobby, TTI provides just about every business service tool imaginable to our guests. We couldn’t be happier.” 

TTI will showcase its business center solutions at the International Hotel/Motel & Restaurant Show in New York November 9-12 at the Jacob K. Javits Convention Center at TTI Booth No. 3053. For more information or to pre-schedule an appointment, call (888) 692-4262 x201 or e-mail

About Affinia Hotels
Affinia Hotels has prime locations in New York, Chicago and Washington, D.C.  Offering the industry’s most innovative guest service program, My Affinia allows business and leisure guests to tap the ease and immediacy of the Internet to create experiences of total customized comfort.  Operated by Denihan Hospitality Group, a privately-owned company with more than 40 years of hospitality management expertise, Affinia Hotels is a proud member of a worldwide alliance of hotels including Joie De Vivre in the United States, Thistle Hotels in the United Kingdom, Rotana Hotels in the Middle East and First Hotels in Scandinavia.  For more information, visit or call 1-866-AFFINIA.

About TTI Technologies International
TTI Technologies International has been providing state-of-the-art public access equipment and services to the national hospitality industry for over 17 years. We supply and service over 175 locations; including hotels, motels, airports, and youth hostels with equipment ranging from Self Service Business Centers, Automated Concierge Services, Informational Kiosks, Luggage Storage Solutions, ATM's, and Digital Signage to name a few. TTI is your one-stop shop for your technological and service needs. For more information, visit


Barb Worcester
Tel: (440) 930-5770

Steve Blidner
Telephone Technologies Inc.
Tel: 888 692-4262


Also See: TTI WebScan System Interfaces to MyHMS PMS from InnPoints Worldwide; TTI Technologies International imports text and images from passports and driver's licenses directly to the MyHMS property-management system from InnPoints / October 2008
Juliet Hodge Joins TTI to Streamline Customer Relations, Quality Control; As Hotel Relations Manager, Hodge to serve as liaison between TTI and hotels to streamline communications and assess need for new guest-service technologies / August 2008
TTI Technologies' Luggage Tag/Phone Card Kiosks Helping Jazz Hostels in New York; TTI Technologies International develops proprietary solution for six properties to better serve international travelers/guests at check out and increase revenues / June 2008
ID/Passport Scanners from TTI Tackles Charge-back, Identity Fraud Issues and More; TTI Technologies International offers the only system that imports text and images from passports and driver's licenses directly to a hotel's Windows-based property-management system in less than 10 seconds / May 2008
TTI's 'ConciergeOnDemand™' Services Now Showing at 100th Hotel; New self-service entertainment ticketing system to be showcased in Booth #244 at the 2008 Asian American Hotel Owners Assn. Annual Convention March 26-29, 2008 / February 2008 to Provide Ticketing for TTI's 'ConciergeonDemand' Lobby Kiosk; New guest service and revenue tool to be showcased at the IH/M&R Show in New York, November 11-13 at the Jacob K. Javits Convention Center in Booth No. 3053 / November 2007
TTI Brings 'Concierge on Demand' Services to Hotels as Guest-Service, Revenue Tool; Portland Square Hotel in NYC is first to use the self-service entertainment ticketing system; Ideal for independent hotels with fewer than 200 guestrooms/ September 2007
TTI Taps Talents of Oumou Bah to Drive Customer Relations, Quality Control; As Hotel Relations Manager, Bah to serve as liaison between TTI and hotels to streamline communications and assess need for new guest-service technologies / August 2007
TTI Teams with Sorbis to Provide One-Stop-Shop for Wireless Networking and Business Center Services / February 2007

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