Hotel Online  .Special Report

Maestro Property Management Suite Selected by Seven
Additional Full-Service Hotels in One Month
for 1st Quarter Installation 
Orders Double for Robust Maestro Integrated PMS, Sales & Catering, 
Point of Sale and Online Table Reservations, and ResEze
Online Booking Engine Functionality

Markham, ON – January 26, 2005 – NORTHWIND, a provider of enterprise property management and reservation solutions for hospitality, announced today its Maestro Property Management Suite was selected by seven additional properties across the US for installation in the first quarter of 2005.

NORTHWIND’s President of US Operations, Warren Dehan, said, “The industry’s recovery is encompassing nearly all segments.  Thanks to higher rates and RevPAR operators are moving forward with long-postponed strategic system upgrades.  The seven hotels that recently selected Maestro include luxury properties like the Paws Up Resort in Montana and extend across the country to two sister properties on the Harvard University campus in Cambridge, Massachusetts that will also be installing the Maestro POS and Table Reservations.  Each operator chose Maestro to drive specific business strategies, in some cases to achieve greater efficiency and promote revenue generation with all-channel Yield Management; in others it is to improve guest service.  Maestro’s functionality and flexibility are being widely recognized as the industry standard for comprehensive multi-system enterprise automation.”

Maestro Point of Sale, PMS Installed at Harvard

Richard Carbone, general manager of the Inn at Harvard and the Harvard Square Hotel said, “We selected Maestro Multi-Property because it provides all the operating modules our hotels need on a single database for both properties.  Its guest history is excellent, and our sales and front office staff are finding Maestro very easy to learn and use.  Our technology consultant Mark Haley from Prism Partnership suggested several systems, and our team identified Maestro as the best choice for our two hotels.  Moving forward, NORTHWIND has done a great job of training and installation.” The Inn at Harvard and Harvard Square Hotel, operated by Collegiate Hospitality LLC, are owned by Harvard University are open to the general 
Inn at Harvard
1201 Massachusetts Ave 
Cambridge, Massachusetts
public.  The hotels installed the Maestro Multi-Property Suite with Property Management, Sales & Catering, and Maestro Point of Sale with Table Res on one single-image server to enable cross selling and more efficient management at both hotels. 

Luxury Resorts and Business Hotels Chose Maestro

The Maestro Property Management Suite was also selected by Paws Up Resort.  Nestled among 37,000 acres of big timber in Montana, Paws Up Resort’s luxury property will automate its operation with Maestro PMS, Point of Sale, and Sales & Catering systems.  In Alaska, the Goldbelt Hotel Juneau will utilize Maestro PMS, Sales & Catering, Work Order Management and the ResEze web booking engine.  Other properties in Texas and Oklahoma have also signed agreements to install Maestro PMS and Sales & Catering.  Each hotel will also utilize Maestro Yield Management to maximize rates across all channels, including Web booking sites.

Alaska Tour Hotel Taps Maestro SQL Integration

After evaluating many systems the Goldbelt Hotel Juneau will install the Maestro PMS, Sales & Catering, Work Order Management, and ResEze web booking systems because of Maestro’s fully integrated single-image Microsoft SQL Server database.  Virgil Ward, general manager of Goldbelt Juneau said, “Maestro is the only system that met our company’s need for an integrated suite of high-performance modules on a centralized SQL platform.  The ResEze Web booking engine is also key to our strategy of providing guests the ability to make reservations directly from our site with accurate availability.  Maestro’s Internet functionality is excellent.” 

Maestro Point of Sale and Online Table Res

The new Maestro POS increases revenue potential and guest service for hotels and property groups by linking multiple outlets across separate properties with guests’ records on one central database for guest recognition, accurate charge posting and cross selling.  Maestro POS uses touch screen terminals and handheld units, and is integrated with all modules of the Maestro Property Management Suite.  Hospitality’s first integrated Internet restaurant reservation system is Maestro Online Table Res, a groundbreaking application that allows guests to book dining reservations from a property’s own website. Maestro Online Table Res also maximizes F&B outlet profitability with functionality that optimizes seating plans in real time for more efficient utilization of space. 


NORTHWIND, known in the hospitality industry for its service and state-of-the-art technology, is widely respected for providing hotels, private organizations, and corporate management companies with flexible software solutions.

Based in Markham, Ontario, Canada, with a network of dealers and offices worldwide, NORTHWIND is a leading supplier of software for all types of hospitality operations including hotels, resorts, timeshares, condominiums, seminaries, state parks, and clubs.  Maestro applications are engineered for operators who need to manage their enterprise in a real time environment for the utmost operational control and profitability.  Designed to maximize the efficiency of any size single hotel or multi-property enterprise, NORTHWIND's Maestro solution offers the most productive working environment, which includes the following suite of products:  PMS, Sales & Catering, Club/Spa Management, Corporate Reservations Office, Multi-Property Management, Condo/Owner Management, Yield Management, POS & Online Table Res, GDS Connectivity and ResEze Internet Reservations.  This comprehensive multi-platform (Windows 2000/XP, Unix/Linux, Terminal Server & Web Enabled) suite is recognized as the solution of choice for progressive and demanding organizations.  NORTHWIND is a total solution provider that offers leading-edge technologies, and unparalleled training and support. 


Audrey MacRae – Director, Marketing Communications
60 Renfrew Drive, Suite #235
Markham, ON L3R 0E1
Phone: (905) 940-1923 ext - 246
1-888-NORTH88 (667-8488)
Fax: (905) 940-1925

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Universal Resorts Selects Maestro Enterprise Suite from NORTHWIND For Chain of 9 Luxury Resorts in The Maldives / October 2004
Maestro Property Management Suite Installed by Three Canadian Hotels to Integrate Operations, Boost Efficiency; The 284-room International Hotel of Calgary, Stonehaven Relais & Spa, and the Exclusive Severn Lodge Select Maestro / September 2004 
High Profile Downtown Property, Listel Vancouver in British Columbia, Taps Maestro for Integrated Functionality, Ease of Use / September 2004
Industry Recovery Evident as Operators Invest in Technology; Install Maestro Property Management Solutions in Over 1,500 Rooms in June / July 2004
NORTHWIND President Outlines Hot Technology Trends in Audio Interview; Dehan Discusses How to Halt Rate Erosion via Standardizing Rates Across all Channels, Importance of Integrating Yield  Management with GDS, PMS / June 2004 
NORTHWIND Expands Operations as Sole Provider of its Maestro Suite of Property Management Solutions in North America, Adds UK Distributors, Strengthens Support Standards / June 2004
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Vintage Inn Chain Increases GDS and Web Reservations 500%; Four-Property Hotel Group Leverages NORTHWIND’s Maestro Yield Management, GDS Interface for Projected $1M in e-Bookings / May 2004
Holiday Inn Sydney at Rooty Hill Selects Maestro Enterprise Suite to Automate Front Office, Sales & Catering and Work Order Scheduling / May 2004
Canadian Military Learns from Hospitality Industry: Troops Heading Overseas Move Faster as Maestro System from NORTHWIND Streamlines Air Base Lodging Check-in From 1 Hour to 2 Minutes / March 2004
Suburban Franchise Systems Selects NORTHWIND to Install  Maestro ASP Front Office in 65 Suburban Extended Stay Hotels / December 2003 
State of Arkansas Woos Visitors: Automates 4 Lodge Operations and 23 Parks With Single-System Strategy and Internet Booking - Installs Maestro from NORTHWIND / November 2003 
Extended-Stay Developer Centralizes Operation of Six Long-Term Stay Properties, Drives 70-Day Average Length of Stay / October 2003 
Hotel Companies Accelerate Property Conversions To Vacation Ownership, NORTHWIND Supports Trend with Strong Condominium and Timeshare Owner Management Applications / Sept 2003
Hotel Operators Leverage Technology to Reduce Labor Costs, Increase Revenue, Drive Occupancy; ROI Verified / June 2003
Swan Lake Resort and Conference Center Reduces Check-In Time 25%, The Yarrow Golf & Conference Center Smoothes Operations for Well Heeled Clientele / May 2003
Bodyguards, Health Consultants Help Stressed-Out Professionals Take A Break At The Caribbean’s Premier Spa Adventure Resorts / May 2003 
Maestro Enterprise Suite Leverages Strong Functionality for Multi-Property Operating Companies, Delivers Centralized Management, Cross-Selling, CRM Advantages / April 2003
NORTHWIND Commits to Clients' Profitability, Support Fees to Remain Low in 2003; Four Diamond Service Initiative Announced, Maintenance Renewal Fees Unchanged for Clients in Coming Year, Users Drive Enhancements / Feb 2003
Northwind Appoints Dave Carrick Director of Operations, Increases Value-Add to Customers Using Maestro Property Management Solutions / Jan 2003
Northwind Appoints Atoy Moya as New Client Service Specialist; To Build a Stronger Partnership with Existing Clients / Sept 2002
Maestro Adds The Sizzle To ResEze / June 2002 
Barnsley Gardens Charms the World Using Integrated Sales and Catering, PMS from Northwind / June 2002
Northwind - Forsys Maestro-SilverWare Collaboration Provides Unique Hotel - F&B Outlet Operating Efficiencies, Optimizes Guest Services and Customer Loyalty / May 2001 
Canadian Hotel Owner-Operator Drills Down into Maestro PMS from NORTHWIND to Pump Guests, Profits Into 26 Properties / April 2002 
Château Cartier Resort Boosts Annual ADR and Sales With Maestro PMS, Yield Management, Sales and Catering from NORTHWIND / March 2002 
Maestro at Northwind Off to a Good Note in 2002 / Jan 2002 
NORTHWIND Announces Two–Way GDS and Internet Travel Portal Integration through Newtrade Technologies Inc. / December 2001 
Pacific International Hotels’ selects Maestro Property Management System / Nov 2001

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