News for the Hospitality Executive
Conrad Hong Kong’s General Manager, Mr Keith Allardice, explained that its recent collaboration with McLaren Technologies has empowered the hotel to take its ‘high-tech’ positioning one step further, this time for the benefit of the entire hotel’s service team. Conrad Hotels & Resorts’ philosophy of providing flawless service and connections for customers has been enhanced through the relationship with McLaren, says Allardice.
“As one of Hong Kong’s busiest hotels, both in regards to business and leisure markets, service optimisation is paramount,” he said. “Effective service and time management is key.”
“To help our team members perform at their peak, we decided to invest in an upgrade of our communication and guest tracking systems, impacting all facets of the hotel. In this regards, McLaren’s experience has been invaluable.
“McLaren was not only able to recommend the most appropriate solutions for our business, covering everything from front office to guest rooms and our busy conference and events department, but also accomplished the project in a workable time frame that incorporated integration and training. The entire process was seamless.”
McLaren Technologies is Asia Pacific’s leading provider of guest-response, asset protection and workflow automation solutions. Commissioned by Conrad Hong Kong, McLaren installed a total of three complementary solution systems for the hotel - Jazz Call Accounting; DuVoice Guest and Administration Voice Mail; plus industry favourite, ‘HotSOS’ provided by industry leading solutions developer MTech. ‘HotSOS’ (pronounced ‘hot sauce’) is considered one of the industry’s most dynamic service optimisation systems, designed to facilitate preventative maintenance and intuitive task management.
McLaren Technologies Managing Director, Mr Matthew White, said, “It was great to work with such a forward thinking, guest oriented hotel. They really did embrace a ‘high-tech’ approach to updating the hotel’s back of house communications and infrastructure, which ultimately will benefit every team member, as well as conference clients and hotel guests.
“Part of the beauty of HotSOS, Jazz Call Accounting and DuVoice is their simplicity and stable performance across devices. The result for Conrad Hong Kong is a unified technology system that translates in real terms to a more timely and professional hotel experience - from the moment guests check in and are presented with their rooms through wake up calls and departures.”
For more information about McLaren contact email@example.com or visit the website http://www.mclarenint.com.
About McLaren Technologies Asia Pacific Pte Ltd.
McLaren Technologies based in Singapore and Sydney, delivers a range of "best of breed" technology solutions and services to hospitality and related industries across the Asia Pacific Region. McLaren International's customers span the world’s leading hotel companies including IHG (InterContinental Hotels Group), Hilton Worldwide, Accor Hospitality, The Peninsula Hotels, Mandarin Oriental Hotel Group, Starwood Hotels and Resorts, Banyan Tree Hotels and Resorts, Langham Hotels, Hyatt Hotels and Resorts, MGM and Pan Pacific Hotels and Resorts.
Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company serves more than 2,000 hotels in over 40 countries. Focused on improving guest service by improving efficiency, MTech offers HotSOS, PMWorks, REX and now Libra OnDemand. All MTech solutions today are enterprise level, SaaS solutions that offer maximum value with limited investment. MTech also provides consulting and training services to help customers achieve maximum value from their investments. It serves its customers from data centers in Miami, Las Vegas and Hong Kong, and its company headquarters are in Miami. For more information on the company, please visit www.mtech.com.
About SDD and JAZZ Fusion
JAZZ Fusion, from SDD, is a collection of integrated software tools and management services for billing and provisioning voice and internet services over enterprise and property-based networks. JAZZ Fusion can be implemented as premise-based software serving a single property, as hosted software serving an entire customer enterprise, or as a software service (SaaS) can be subscribed to over public and private networks. SDD is a software and services company based in Delray Beach, Florida U.S.A. with customers spanning the America's, Europe, Asia Pacific, and the Middle East. SDD customers include many of the largest and most prominent hotels and commercial properties in the world. For more information about SDD contact firstname.lastname@example.org or visit the website http://www.jazz-fusion.net.
Located in Kirkland Washington DuVoice has been developing software and hardware solutions for the telecommunications industry since 1990. Products include a turnkey Windows based hospitality server which provides guest and staff messaging, wake up calls and a property management interface to most any PBX system.
About Conrad Hong Kong
Conrad Hong Kong, located in the heart of the city's business district, fuses traditional Chinese culture with modern Chinese design. The hotel features 470 rooms and 44 suites with panoramic views of either Hong Kong Harbour or Victoria Peak, extensive meeting and leisure facilities, and several of the city's leading restaurants including the famed Nicholini's which has been named the best Italian restaurant outside of Italy by Italy's Commissione Centrale.
Tel: +61 2 9231 5320
Fax: +61 2 8915 1358
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News Being Published on Hotel-Online Inquire Here
Wireless and MTech Bring Enterprise Level Messaging to the Hospitality
Business; HotSOS customers can now use any Verizon Wireless phone for
dispatching service orders and achieving fast, reliable delivery of
messages / December 2011
International, Inc. Acquires MTech / November 2011
Provides Gateway Between Two-Way Radios and HotSOS; Kenwood now joins
the MTech family of supported devices allowing more options to
customers using its Hotel Service Optimization System / October 2011
Adds HotSOS Functionality to Help Hotels Protect Against Legionnaire's
Disease; To better respond to potential problems with stagnant water
remaining in sink pipes in vacant guestrooms, MTech is addressing the
potential health issue within HotSOS's Winter Release / October 2011
Surpasses 2,000 Hotel Milestone; As the leading provider of
guest-response, asset protection and workflow automation solutions
nearly all the top names in hospitality trust MTech to help them
improve guest experiences / September 2011
Partners with SuiteLinq to Respond More Quickly to Guests' Service
Requests; Seamless integration of MTech's Hotel Service Optimization
System to the SuiteLinq marketing platform delivers the ultimate
experience for guests and new revenue streams for owners /
Hotels Migrating to MTech's HotSOS; The luxury hotel brand is now
upgrading to MTech's Hotel Service Optimization System to heighten its
already superior service delivery / Augsut 2011
Technologies Delivers the Latest in Guest Service Technology from MTech
to the Internationally Renowned InterContinental Grand Stanford Hong
Kong / June 2011
Peabody Orlando Proactively Controlling Energy via MTech/Control Green
Integration / May 2011
REX/Axxess Integration Fulfilling Guests' Requests for Service/No
Service / April 2011
/ INNCOM Integration Streamlining Room Turns at Bardessono / March
Does . . . H2GO; MTech adds Android Device Support to its mobile HotSOS
platform / January 2011
Seeking Software Analyst/Developers to Support Growth; Miami-based
company is growing its team to better handle its portfolio of
hospitality applications, including HotSOS, REX, PMWorks and more . . .
/ November 2010
Scores Rise for Platinum Hotels with Deployment of MTech's PMWorks;
MTech's popular preventive maintenance solution is being used across
all Platinum Hospitality Management properties; Since PMWorks was
deployed, guest-service scores have soared / November 2010
Hospitality Management Raising Productivity with PMWorks; Developed by
MTech, the Web-based preventive maintenance solution maintains and
extends the effective life of furnishings, fixtures and equipment at
all 17 Premier Hospitality Management hotels / October 2010
Does . . . REX: MTech adds Android Device Support to its Room Expeditor
Tool; REX already running on iPod Touch and iPhone / June 2010
|REX Room Expeditor from MTech Named 'Most Innovative Hospitality Technology' by HTNG / March 2010|