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Conrad Hong Kong’s General Manager, Mr Keith Allardice, explained that its recent collaboration with McLaren Technologies has empowered the hotel to take its ‘high-tech’ positioning one step further, this time for the benefit of the entire hotel’s service team. Conrad Hotels & Resorts’ philosophy of providing flawless service and connections for customers has been enhanced through the relationship with McLaren, says Allardice. “As one of Hong Kong’s busiest hotels, both in regards to business and leisure markets, service optimisation is paramount,” he said. “Effective service and time management is key.” “To help our team members perform at their peak, we decided to invest in an upgrade of our communication and guest tracking systems, impacting all facets of the hotel. In this regards, McLaren’s experience has been invaluable. “McLaren was not only able to recommend the most appropriate solutions for our business, covering everything from front office to guest rooms and our busy conference and events department, but also accomplished the project in a workable time frame that incorporated integration and training. The entire process was seamless.” McLaren Technologies is Asia Pacific’s leading provider of guest-response, asset protection and workflow automation solutions. Commissioned by Conrad Hong Kong, McLaren installed a total of three complementary solution systems for the hotel - Jazz Call Accounting; DuVoice Guest and Administration Voice Mail; plus industry favourite, ‘HotSOS’ provided by industry leading solutions developer MTech. ‘HotSOS’ (pronounced ‘hot sauce’) is considered one of the industry’s most dynamic service optimisation systems, designed to facilitate preventative maintenance and intuitive task management. McLaren Technologies Managing Director, Mr Matthew White, said, “It was great to work with such a forward thinking, guest oriented hotel. They really did embrace a ‘high-tech’ approach to updating the hotel’s back of house communications and infrastructure, which ultimately will benefit every team member, as well as conference clients and hotel guests. “Part of the beauty of HotSOS, Jazz Call Accounting and DuVoice is their simplicity and stable performance across devices. The result for Conrad Hong Kong is a unified technology system that translates in real terms to a more timely and professional hotel experience - from the moment guests check in and are presented with their rooms through wake up calls and departures.” For more information about McLaren contact [email protected] or visit the website http://www.mclarenint.com. About McLaren Technologies Asia Pacific Pte Ltd.  McLaren Technologies based in Singapore and
Sydney, delivers a range of "best of breed" technology solutions and
services to hospitality and related industries across the Asia Pacific
Region. McLaren International's customers span the world’s leading
hotel companies including IHG (InterContinental Hotels Group), Hilton
Worldwide, Accor Hospitality, The Peninsula Hotels, Mandarin Oriental
Hotel Group, Starwood Hotels and Resorts, Banyan Tree Hotels and
Resorts, Langham Hotels, Hyatt Hotels and Resorts, MGM and Pan Pacific
Hotels and Resorts.About MTech  Since 1993, MTech has developed and installed
solutions to help hotels work smarter — not harder. The company serves
more than 2,000 hotels in over 40 countries. Focused on improving guest
service by improving efficiency, MTech offers HotSOS, PMWorks, REX and
now Libra OnDemand. All MTech solutions today are enterprise level,
SaaS solutions that offer maximum value with limited investment. MTech
also provides consulting and training services to help customers
achieve maximum value from their investments. It serves its customers
from data centers in Miami, Las Vegas and Hong Kong, and its company
headquarters are in Miami. For more information on the company, please
visit www.mtech.com.About SDD and JAZZ Fusion JAZZ Fusion, from SDD, is a collection of integrated software tools and management services for billing and provisioning voice and internet services over enterprise and property-based networks. JAZZ Fusion can be implemented as premise-based software serving a single property, as hosted software serving an entire customer enterprise, or as a software service (SaaS) can be subscribed to over public and private networks. SDD is a software and services company based in Delray Beach, Florida U.S.A. with customers spanning the America's, Europe, Asia Pacific, and the Middle East. SDD customers include many of the largest and most prominent hotels and commercial properties in the world. For more information about SDD contact [email protected] or visit the website http://www.jazz-fusion.net. About DuVoice Located in Kirkland Washington DuVoice has been developing software and hardware solutions for the telecommunications industry since 1990. Products include a turnkey Windows based hospitality server which provides guest and staff messaging, wake up calls and a property management interface to most any PBX system. About Conrad Hong Kong Conrad Hong Kong, located in the heart of the city's business district, fuses traditional Chinese culture with modern Chinese design. The hotel features 470 rooms and 44 suites with panoramic views of either Hong Kong Harbour or Victoria Peak, extensive meeting and leisure facilities, and several of the city's leading restaurants including the famed Nicholini's which has been named the best Italian restaurant outside of Italy by Italy's Commissione Centrale. |