  "When
a guest pushes one of the service buttons on the Axxess wall-switch in
their
room, the information is immediately communicated from the room to REX
and from
REX to the housekeeping attendant," said Chuck Marratt, MTM's Vice
President, Information Technology. "Likewise, if the guest wishes not
to
be disturbed, the attendant also is notified via iPod Touch so there is
no
interruption. This joint technology integration means that Bardessono
can
respond much quicker to its guests' requests for service -- or no
service, as
the case may be."
Turning Information into Communication MTech's REX is the first solution of its kind to streamline the entire room assignment and clearing process and get a hotel's guests into their rooms faster with Apple's™ iPod Touch™ or iPhone™ handhelds. Based on pre-defined business rules created by hotel management and/or housekeeping, REX intelligently uses status changes from the property-management system and other peripheral property systems to optimize the order in which rooms are assigned to room attendants. Since Apple™ has made the iPhone™/iPod Touch™ so intuitive, getting REX to perform his tricks is easy.   "With
REX, the right room gets cleaned at the right time
every time," said Luis Segredo, MTech President. "With REX + Axxess,
the right room gets cleaned the moment the guest makes the request for
service
-- or it gets taken out of queue depending on that guest’s preferences.
By
integrating our Room Expeditor solution with the Axxess intelligent
guestroom-management and signage system, we not only get rooms back
into the
hotel's inventory quicker so the wait-time for new arrival guests is
reduced,
but it helps housekeeping prioritize the services that in-house guests
are
requesting as well. Less waiting means happier guests; and the
same holds
true for guests who ask not to be disturbed -- and aren't."
 Axxess
provides hotel management and housekeeping with real-time information
on what
is happening inside the guestroom by communicating guest preference
information
to a wall plate outside the room. When a guest pushes the make-up room
switch,
a green light will illuminate in the hallway on the signage plate to
notified
housekeeping of the request. If a guest wishes not to be disturbed, a
red light
will make that information visibly known to staff. Axxess also
reports
the room status to hotel management via its PC and mobile software. "Today with the REX interface, our products not only increase operational efficiency, save staff time, and reduce the overall housekeeping workload, but our mutual customers can manage all functions from one platform rather than two and deliver better guestroom management by combining the data and rules from both systems," said Joerg Wagner, Axxess Industries President. "This simple upgrade in systems communications goes a long way in customer satisfaction -- especially when guests who request privacy can be confident that their appeal will be honored, and that staff attend promptly when housekeeping is requested. Because Axxess also integrates with an occupancy sensor, room attendants can use a remote control device in the hallway to determine if a room is vacant or occupied. Therefore, guests' privacy is additionally enhanced because a housekeeper will not enter a room that is occupied unless he or she has been instructed by REX that the guest has asked for immediate service. By speeding guest-centered decision making through REX and Axxess, we are raising the bar for hospitality once again." About Axxess Industries  Axxess Industries Inc. creates
innovative electronic solutions for the hospitality market that focus
on
improving the guest experience by optimizing staff efficiency. In
addition to
the electronic Do-Not-Disturb indicator system, Axxess incorporates
doorbells
into customized room number signs. Axxess products inform housekeeping
whether
someone is actually in the guest room or not, and whether the minibar
has been opened.
Similarly, Axxess created TrayTracker, a food tray alerting
system that
informs staff in real time when and where a used food tray is ready for
pick
up, thus avoiding the clutter of dirty dishes in the hallways. For
information
on Axxess growing line of innovative guestroom technology
solutions,please visit http://www.axxind.com.About MTech  Since 1993,
MTech has developed and installed solutions to help hotels work smarter
— not
harder. The company serves more than 1,800 hotels in over 40
countries. Focused on improving guest service by
improving efficiency, MTech offers HotSOS, PMWorks, REX and now Libra
OnDemand.
All MTech solutions today are enterprise level, SaaS solutions that
offer
maximum value with limited investment.
MTech also provides consulting and training services to help customers
achieve maximum value from their investments.
It serves its customers from data centers in Miami, Las Vegas and Hong
Kong, and its company headquarters are in Miami. For more information
on the company,
please visit www.m-tech.com. |