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McLaren Technologies Delivers the Latest in Guest Service Technology
from MTech to the Internationally Renowned InterContinental
Grand Stanford Hong Kong


  By successfully integrating MTech’s HotSOS Hotel Service Optimisation System, the world-class luxury
hotel is providing superior SaaS-based service through guest profiling, guest response, incident
tracking, service-recovery tracking, workflow automation, preventive maintenance and more


Singapore, June 14, 2011 — McLaren Technologies Asia Pacific Pte Ltd today announced that it has expanded its scope of product sales and implementation, further building on a growing relationship with InterContinental Hotels Group properties in the Asia Pacific region. Through its strategic distribution partnership with U.S. based MTech, McLaren has successfully integrated the company’s Internet-based HotSOS (pronounced Hot Sauce) to automate the 579-room property’s guest service and response processes. The luxury hotel offers breathtaking views of Hong Kong's Victoria Harbour and is conveniently located in the shopping, business and entertainment districts of Tsimshatsui East in Kowloon.

General Manager of InterContinental Grand Stanford Hong Kong, Mr. Peter Pollmeier, said: “We are constantly striving to offer the highest levels of guest service while endeavouring to make our operations more efficient and productive. With HotSOS, we can more quickly reach our service goals. The reporting capability within HotSOS provides an excellent business intelligence tool that allows us to more closely understand our staff and more importantly our guests, enabling us to better anticipate their requirements.”

Managing Director Matthew White added: “We are delighted that InterContinental Grand Stanford Hong Kong has selected MTech’s HotSOS and McLaren as a technology partner. HotSOS will enable the property to reduce costs while maximizing and streamlining guest-service processes, such as guest requests and incident tracking/reporting, rapid-response internal defect reporting, and preventive-maintenance workflows. The solution will deliver transparency across all of the departments within the hotel, providing invaluable data that will enable the hotel to offer a level of service that will exceed their guests’ expectations and create cost savings to the hotels bottom-line.”

Key elements of McLaren Internationals solution for the Hotel Mulia include:

HotSOS - Hotel Service Optimisation System: guest incident tracking, preventative maintenance and workflow automation solution offering intelligent guest matching, profiling, and stay history.

About McLaren Technologies Asia Pacific Pte Ltd.

McLaren Technologies based in Sydney and Singapore, delivers a range of "best of breed" technology solutions and services to hospitality and related industries across the Asia Pacific Region. McLaren International's customers span the world’s leading hotel companies including Hilton Worldwide, Accor Hospitality, Hilton, Peninsula Hotels and Resorts, Mandarin Oriental Hotel Group, Starwood Hotels and Resorts, Langham Hotels, the InterContinental Hotel Group, Hyatt Hotels and Resorts and Resorts World Sentosa, Singapore.

For more information about McLaren International contact sales@mclarenint.com or visit the website http://www.mclarenint.com.

About M-Tech

About MTech Since 1993, MTech has developed and installed solutions to help hotels work smarter — not harder. The company's product line features HotSOS (pronounced "hot sauce"), comprising a suite of Internet-enabled, enterprise-level quality and customer relationship management applications available on a subscription basis. MTech's Espresso! client server/site-based quality management software suite and PM-Works Internet-based preventive maintenance-centric solution (also integrated as a subset of HotSOS) have been market leaders for more than a decade. MTech's solutions are uniquely positioned and proven to help hotels improve communications, increase productivity, and maximize guest satisfaction. Unique telephone, email and alphanumeric paging interfaces improve overall workflow and communication between departments and streamline data collection and dispatching processes. Production, sales, pre-installation, and on-going world-class service and support are provided from the company's headquarters in Miami. For more information on the company, visit www.m-tech.com.

About InterContinental Grand Stanford Hong Kong
InterContinental Grand Stanford Hong Kong offers breathtaking views of Hong Kong's Victoria Harbour and is conveniently located in the shopping, business and entertainment districts of Tsimshatsui East in Kowloon. With 579 luxuriously-appointed rooms and suites, the hotel offers both business and leisure travellers to Hong Kong the highest levels of service in a friendly, yet elegant five-star hotel environment.

InterContinental Grand Stanford Hong Kong offers a wide selection of world-class dining outlets (from authentic Italian to regional Cantonese and international buffet), together with an array of hotel facilities that include a rooftop heated outdoor swimming pool, Fitness Centre and The Place for Body and Mind and Zanadu Spa.®

Internationally renowned among the business hotels in Hong Kong, InterContinental Grand Stanford Hong Kong is perfectly located for meetings and conferences. The hotel provides extensive and sophisticated banquet and conference facilities under the expert guidance of the hotel's Catering and Conference Services team. A fully equipped Business Centre is also available for the convenience of hotel guests and meeting delegates.

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Contact: 

InterContinental Grand Stanford Hong Kong Hotel
Cecilia Wong
Director of Communications
Tel: +852 2731 2878
Fax: +852 2315 2276
Email: cecilia_wong@interconti.com
www.hongkong.intercontinental.com

McLaren Technologies Contact:
Grant McNicol
Marketing Director
Tel: +61 2 9231 5320
Fax: +61 2 8915 1358
Email: sales@mclarenint.com
www.mclarenint.com

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Guest Scores Rise for Platinum Hotels with Deployment of MTech's PMWorks; MTech's popular preventive maintenance solution is being used across all Platinum Hospitality Management properties; Since PMWorks was deployed, guest-service scores have soared / November 2010

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