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Guest Satisfaction - June 2010 Chatter Guard Benchmark Report
 Is Released


PARSIPPANY, NJ , July 20, 2010 - Lodging Interactive, a leading interactive marketing agency servicing the hospitality industry and the publisher of the free Chatter Guard Monthly Benchmark Monitor Report has released its June 2010 report.
To receive the full report, sign up for our newsletter at LodgingInteractive.com.
 
Without May’s extraordinary performance for Extended Stay hotels, there wasn’t much left to buoy up the overall averages for June. Just as we saw in May, June saw a notable dip in almost every category. Hopefully, customer satisfaction will heat up with the weather. On a scale of 1-5, 5 being “fantastic” and 1 being “poor,” the average lodger indicated a 6.87% drop in Resultant Quality Score (3.64 to 3.39), a 12.57% decrease in Dining (3.74 to 3.27), and a 5.74% drop in Facilities ratings (4.01 to 3.78). The only improvement was in the category of Housekeeping (last month’s loser), which rose 3.52% (3.41 to 3.53).Room satisfaction saw an 8.55% decline (3.51 to 3.21), a 7.67% decrease in Staff reviews (3.78 to 3.49), and a 7.12% dip in Value (3.37 to 3.13).
 
To receive the full report, sign up for our newsletter at LodgingInteractive.com.
 
About Lodging Interactive

Lodging Interactive, headquartered in Parsippany, NJ, is an award winning leading provider of Internet Marketing Services to the hospitality, spa and restaurant industries. The company provides a portfolio of effective hotel internet marketing services to hundreds of hotels, resorts, timeshares, spas and restaurants. Clients include branded hotels from nearly every major brand as well as prestigious, landmark independent hotels.

Through its CoMMingle Social Media Marketing Agency operating division, the Company offers hospitality focused and fully managed outsourced hotel social media marketing.

Lodging Interactive is a member of the American Hotel & Lodging Association (AHLA) and is a proud supporter of the Hotel Sales & Marketing Association International (HSMAI). For more information contact Richard Walsh, Vice President of Business Development at sales@lodginginteractive.com or at 877-291-4411. The company’s website is located at www.LodgingInteractive.com.
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Contact: 

Richard Walsh
Vice President of Business Development rjwalsh@lodginginteractive.com
877-291-4411
www.lodginginteractive.com

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Also See: CoMMingle Offers Free Social Media Marketing Audit / July 2010

Full Service Social Media Marketing Agency For Hospitality Is Launched / June 2010

Guest Satisfaction - May 2010 Chatter Guard Benchmark Report Is Released / June 2010

A Whole Lot of Like: What Facebook's "Like" Button Can do For Hospitality Brands / May 2010

Guest Satisfaction - April 2010 Chatter Guard Benchmark Report Is Released / May 2010

Guest Satisfaction - March 2010 Chatter Guard Benchmark Report Is Released / May 2010

Lodging Interactive Launches Chatter Guard Lite Social Media Sentiment Monitoring For Hotels / April 2010

Guest Satisfaction - February 2010 Chatter Guard Benchmark Report Is Released / March 2010

WARNING TO HOTELS... Don't Use Free Link Shortening Services in Your Marketing / March 2010

Lodging Interactive Enables ROI tracking of Facebook & Twitter Hotel Bookings / February 2010

Measuring Your Hotel's Online Reputation By Service Attributes / February 2010

Hotel Social Media Perspective / February 2010

Hotels Book More Government Business With Innovative Link2Brand Service / January 2010

Guest Satisfaction - December 2009 Chatter Guard Benchmark Report Is Released / January 2010

Google Real Time Search Integration & Hotel Social Media Marketing / January 2010

Why Your Hotel Should NEVER USE TinyURL to Redirect Links / December 2009

Guest Satisfaction - October 2009 Chatter Guard Benchmark Report Is Released / November 2009

Lodging Interactive Offers Turn-Key Mobile Websites For Hotels / November 2009

How to Handle Google Maps Mixups / October 2009

Guest Satisfaction - September 2009 Chatter Guard Benchmark Report Is Released / October 2009

Introducing: CoMMingle Social Media Marketing Agency for Hospitality / September 2009
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